Hays Travel - Washington Lower Level Avis 

3 003
TrustScore 5 sur 5

4,9

81 The Galleries, Washington centre, NE38 7RT Washington, GB


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Noté 5 sur 5 étoiles

Wouldn't go anywhere else. After a lot of info from Riviera Cruises about our forthcoming river cruise and the fact it may be cancelled, Tracy and Joanne could not have done a better job looking after... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Olivia was very patient helpful and friendly. She spent ages looking at numerous options and resorts when i was unable to decide without losing patience. She is a great asset and credit to Hays Trave... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Helen was wonderful sorting out queries and getting information for our belated honeymoon to Hawaii and United States. Spent a few hours going through everything we would need. Very good service and... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Hiya Hays Travel. I just want to say a massive thank you to Megan for her hardwork, support and fantastic professionalism in booking us a brilliant holiday for 2028! Megan was incredible, supportive,... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Agence de voyages
  2. Agence de croisières
  3. Agence de voyages en bateaux de croisière
  4. Fournisseur d'excursions culturelles
  5. Bureau de change
  6. Agrégateur de voyages

Écrit par l'entreprise

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Coordonnées de contact

  • 81 The Galleries, Washington centre, NE38 7RT, Washington, Royaume-Uni

  • 01914326394

4,9

Excellent

TrustScore 5 sur 5

3 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

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4,9

Tous les avis

(3 003)

116 474 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Belated Honeymoon

Helen was wonderful sorting out queries and getting information for our belated honeymoon to Hawaii and United States.
Spent a few hours going through everything we would need.
Very good service and help.

25 août 2026
Logo de Hays Travel - Washington Lower Level

Réponse de Hays Travel - Washington Lower Level

ChristineLilley,

Thank you so much for your wonderful feedback! We are delighted to hear that Helen provided such excellent service and helped you plan your special honeymoon. We hope you have an amazing trip!

Kind Regards
Mary

Noté 5 sur 5 étoiles

Great advice

Great advice, handled professionally made booking very easy.
Thank You

25 août 2026
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Réponse de Hays Travel - Washington Lower Level

Thankyou for your lovely comments. I will pass your great feedback onto Joanne. Thankyou Sandra

Noté 5 sur 5 étoiles

Olivia was very patient helpful and…

Olivia was very patient helpful and friendly. She spent ages looking at numerous options and resorts when i was unable to decide without losing patience. She is a great asset and credit to Hays Travel. We wouldn't book with anyone else.

25 août 2026
Logo de Hays Travel - Washington Lower Level

Réponse de Hays Travel - Washington Lower Level

Thankyou for your lovely comments. I will pass your great feedback onto Olivia. Thankyou Sandra

Noté 5 sur 5 étoiles

Served by Stacey Robinson at the…

Served by Stacey Robinson at the Washington Branch, she went out of her way to get us the best possible deal and was patient with us and helpful.

17 août 2026
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Réponse de Hays Travel - Washington Lower Level

Thankyou for your great feedback. I will pass your lovely comments onto Stacey. Thankyou Sandra

Noté 5 sur 5 étoiles

Very helpful

Very helpful

17 août 2026
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Réponse de Hays Travel - Washington Lower Level

Thank you for taking the time to leave a 5* review, Your feedback is much appreciated, I will let Mary Know, Thanks again Joanne

Noté 5 sur 5 étoiles

Wouldn't go anywhere else

Wouldn't go anywhere else. After a lot of info from Riviera Cruises about our forthcoming river cruise and the fact it may be cancelled, Tracy and Joanne could not have done a better job looking after us. Making sure we were kept updated and organising our cancellation, rebooking and booking a last minute holiday. Well done girls yous deserve a medal for all the hard work.

11 août 2026
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Réponse de Hays Travel - Washington Lower Level

Thank you for your 5* review it is much appreciated, I'm pleased you managed to get booked up for the River cruise in 2027 and enjoyed your last minute break in Ibiza, Thanks again Joanne

Noté 5 sur 5 étoiles

We were seen straight away

We were seen straight away. The girl that helped us book our holiday was extremely helpful, and we managed to get the holiday we wanted at a competitive price.

23 août 2026
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Réponse de Hays Travel - Washington Lower Level

Thank you for leaving a 5* review it is much appreciated, I will feed this back to olivia, I hope you have a lovely holiday, Thanks again Joanne

Noté 5 sur 5 étoiles

Always book with Hays Travel.The Staff…

Always book with Hays Travel.The Staff are always so helpful.Been back to book another holiday and Joanne helped us sorting everything for us down to the last detail nothing was a bother 🙂

16 août 2026
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Réponse de Hays Travel - Washington Lower Level

Thank you for taking the time to leave a 5* review it is much appreciated, I hop you have an amazing trip to New York, Thanks again Joanne

Noté 5 sur 5 étoiles

The lady was very helpful she got us…

The lady was very helpful she got us the best deal that suits all of our needs and wants. The booking process was straight forward and easy to understand. Looking forward to our holiday.

22 août 2026
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Réponse de Hays Travel - Washington Lower Level

Thank you for taking the time to leave your lovely comments, We really appreciate it. Thanks again, Helen

Noté 5 sur 5 étoiles

Mary was very efficient

Mary was very efficient
Looking at various options
We came up with a plan that suits both myself & travel companion

22 août 2026
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Réponse de Hays Travel - Washington Lower Level

Thank you for your wonderful 5-star review! We really appreciate you taking the time to leave your lovely comments, Thanks again, Helen

Noté 5 sur 5 étoiles

I find the staff very helpful always do…

I find the staff very helpful always do what they say if you have any problems, they are always very cheerful, a have seen different members of staff and everyone of them has been very pleasant and helpful

15 août 2026
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Réponse de Hays Travel - Washington Lower Level

Thank you so much for your wonderful feedback! I'm delighted to hear that the whole team consistently provides helpful and cheerful service. Thanks again, Helen

Noté 5 sur 5 étoiles

Great service,Stacey went over and…

Great service,Stacey went over and beyond to help us .we love booking with Hays travel all the staff are amazing

22 août 2026
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Réponse de Hays Travel - Washington Lower Level

Thank you for your fantastic 5-star review! I'm pleased to hear that Stacey provided such great service and went above and beyond to help you. We appreciate your kind words. Thanks again, Helen

Noté 5 sur 5 étoiles

Excellant service as always

Lady who booked holiday was so lovely and helpful
Always find a good holiday with excellant service

14 août 2026
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Réponse de Hays Travel - Washington Lower Level

Thank you for your wonderful 5-star review! I'm so pleased to hear that Megan provided such lovely and helpful service. Thanks again, Helen

Noté 5 sur 5 étoiles

Totallyl satisfied

Totallyl satisfied. JULIA THE AGENT was a pleasure to deal with again thankyou

22 août 2026
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Réponse de Hays Travel - Washington Lower Level

Thank you for leaving a 5* review for Julia, I hope you have a fantastic time on the cruise, Thanks again Joanne

Noté 5 sur 5 étoiles

very accommodating

Nicola was very accommodating. She listened to what everyone was looking for ( party of 6) .
She even showed us the Hayes app so that we could keep up to date with any changes on our booking.
She’s an asset to you Washington branch

13 août 2026
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Réponse de Hays Travel - Washington Lower Level

Thank you for your 5* review I will pass this onto Nicole, I hope you have a fantastic time in Ibiza, Thanks again Joanne

Noté 5 sur 5 étoiles

Never felt rushed .Stacey listened well…

Never felt rushed .Stacey listened well and came up with answers and solutions which met our needs .

20 août 2026
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Réponse de Hays Travel - Washington Lower Level

Thank you for taking the time to leave such a lovely review for Stacey, I hope you have a great time in Tenerife, Thanks again Joanne

Noté 5 sur 5 étoiles

Booking process was quick and easy.

Booking process was quick and easy.
Did everything we asked.

20 août 2026
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Réponse de Hays Travel - Washington Lower Level

Thank you for your 5* review, I will pass on your feedback to Sandra, Thanks again Joanne

Noté 5 sur 5 étoiles

Birthday break

Another fast & efficient booking made easy by Joanne.
Very professional and knowledgeable about the area we had chosen.

19 août 2026
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Réponse de Hays Travel - Washington Lower Level

Thank you Helen for your lovely review it is much appreciated, I hope you have a fantastic time in Tenerife, Thanks again Joanne

Noté 5 sur 5 étoiles

Excellent service

Excellent service very helpful patient friendly staff
Who go out of their way to make sure you are completely satisfied with your booking
Would definitely recommend

19 août 2026
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Réponse de Hays Travel - Washington Lower Level

Thank you for your kind review it is very much appreciated, I will let Megan know and I hope you have a fantastic time in New York Thanks again Joanne

Noté 5 sur 5 étoiles

Good booking experience

Joanne was proffessional throughout the booking experience whilst remaing friendly. Her knowledge of holiday location was evident and her advice re airport parking and travel money card was helpful.

18 août 2026
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Réponse de Hays Travel - Washington Lower Level

Thank you for leaving a 5* review it is much appreciated, I am so pleased you managed to get booked and hope you have a fantastic time in Menorca, Thanks again Joanne

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