Its the first time that I have used Hays Travel as I normally book my cruise directly with ambassador Cruise Line. I am impressed by their customer care, the willingness to answer any of my question p... Voir plus
Établissement
Changer d'établissementHigh Street West, Gilbridge House, 2nd Floor, SR1 3LH Sunderland, England, GB
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Lisez les avis des autres
The website was really easy to use and made the experience so simple. There was a slight glitch during the booking process when I determined the table-size for our cruise as the number I chose wasn't... Voir plus
Painless booking experience I made the original booking online but forgot to add in the discount code when I made the payment - 1 quick phone call later and discount was applied and paid - very pleas... Voir plus
The discount code didn't work even though we fulfilled the spend criteria, otherwise we found the holiday we wanted to book really easily, Just an update to say that after some email correspondenc... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Agence de voyages
- Agence de croisières
- Agence de voyages en bateaux de croisière
- Fournisseur d'excursions culturelles
- Bureau de change
- Agrégateur de voyages
Écrit par l'entreprise
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Coordonnées de contact
High Street West, Gilbridge House, 2nd Floor, SR1 3LH, Sunderland, England, Royaume-Uni
- 03330339985
4,6
Excellent
356 avis
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Its the first time that I have used…
Its the first time that I have used Hays Travel as I normally book my cruise directly with ambassador Cruise Line. I am impressed by their customer care, the willingness to answer any of my question plus a very friendly person 😀
12 juillet 2026
Paid via app, but no booking shown
Everything looks good, but I couldn't pay for the cruise on the website and had to use the mobile app. I paid for it there, yet even after receiving both payment and booking confirmations by email, the app still can't find my booking.
15 juillet 2026
Booked a holiday at a price that seemed…
Booked a holiday at a price that seemed to good to be true. But i have just come back from my holiday at it was amazing
12 septembre 2025
Painless booking experience
Painless booking experience
I made the original booking online but forgot to add in the discount code when I made the payment - 1 quick phone call later and discount was applied and paid - very pleased
2 juillet 2026
I booked my holiday online everything…
I booked my holiday online everything was easy to understand, form was straightforward no problems at all.
13 juillet 2026
Recommend Hayes Travel
I looked at reviews before booking with Hayes Travel for our first cruise, it was easy to search for what I was looking for, easy enough to book. Staff I have spoken too have been very helpful and friendly, would recommend Hayes Travel, I would and will definitely book with them again.
6 juillet 2026
Simple no fuss straight forward booking…
Simple no fuss straight forward booking if the trip is like that fantastic
13 juillet 2026
Reasonably priced
Reasonably priced , although the website was a slight struggle when it came to booking , I wanted to pay a deposit but the button for the whole amount stayed highlighted and I couldn’t resolve it .
12 juillet 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Easy to search holidays and easy to…
Easy to search holidays and easy to book
I think the bookings page could have more info on as not much on there
But overall good
9 juillet 2026
Réponse de Hays Travel - Website
Good Afternoon,
Thank you for your feedback!
We’re really pleased you found it easy to search for holidays and complete your booking. We appreciate your suggestion about the booking page and will certainly take this on board.
Thanks again for your comments—we hope to help you plan your next trip soon.
Many Thanks
Megan
Excellent Very pleased it was so easy to book my…
Very pleased it was so easy to book my cruise holiday looking forward to it. Also going with my family on the same cruise for a special occasion.
9 juillet 2026
Very good,cant wait
27 juin 2026
Booking hotel was clear and easy…
Booking hotel was clear and easy However Ryan Air app difficult could have done with help
5 juillet 2026
Hays makes holidaying easy 🤪
I have book a couple of holidays through Hays now. Both online and in store. Never an issue.... always happy to help. Many more trips planned 🤪
2 juillet 2026
Easy to use and great layout
The website was really easy to use and made the experience so simple. There was a slight glitch during the booking process when I determined the table-size for our cruise as the number I chose wasn't submitted. Instead ALL numbers were submitted, including zero which isn't ideal. I will confirm with P&O which table size we want. However, payment, booking, finding the cruise: all so simple.
25 juin 2026
Very easy to use
21 juin 2026
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