Can't fault Hayes travel.we just accidentally stumbled across it on line and I'm so glad we did. Our friends had booked a hotel in Spain and was invited to join them but we couldn't find anywhere wher... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementHigh Street West, Gilbridge House, 2nd Floor, SR1 3LH Sunderland, England, GB
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Lisez les avis des autres
Booking website is a little bit 'clunky' for cruises but other than that all good. Booked exactly what I wanted relatively easily and at a lower price than going directly through the cruise company.... Voir plus
The website was really easy to use and made the experience so simple. There was a slight glitch during the booking process when I determined the table-size for our cruise as the number I chose wasn't... Voir plus
Good value, it included transfers and baggage for the hold at no extra cost. Only thing that would have been good is more hotel options in the resort as there was only one.
L'entreprise a répondu
À propos de l'entreprise
- Agence de voyages
- Agence de croisières
- Agence de voyages en bateaux de croisière
- Fournisseur d'excursions culturelles
- Bureau de change
- Agrégateur de voyages
Écrit par l'entreprise
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Coordonnées de contact
High Street West, Gilbridge House, 2nd Floor, SR1 3LH, Sunderland, England, Royaume-Uni
- 03330339985
4,5
Excellent
389 avis
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Réponse de Hays Travel - Website
Good afternoon Wendy,
Great to hear you that had such a good experience booking on our website. Thank you for your 5 star review!
Many thanks,
Rebekah
The app is very easy to use but since I…
The app is very easy to use but since I booked my holiday last Friday iv been trying to find my booking and even today still can't find it plus I'm still waiting for all the the details and direct debit payments as well
25 juillet 2026
Réponse de Hays Travel - Website
Good Morning Joanne,
I am so sorry to learn that you have been having issues with trying to find your booking.
Please get in contact with us by emailing into online.support@hays-travel.co.uk and we can look into this further for you.
Many Thanks,
Chloe.
Réponse de Hays Travel - Website
Hi Nicholas,
Thanks for your kind words - I am pleased that you had a great experience with our website :) Enjoy your holiday!
Thanks,
Rebekah
I booked online but had to call one of…
I booked online but had to call one of the customer service representatives for help Nadine was amazing so helpful and helped me a few time through the booking , she was such a professional friendly person. I have had a great experience hopefully the holiday will be the same Thank you Nadine and Hayes Travel
31 juillet 2026
Réponse de Hays Travel - Website
Hi Luke,
Thank you for your kind comments - I will be sure to pass them on to Nadine! It's lovely to know that she was able to help you. Thank you for choosing Hays Travel, and I hope you have an amazing holiday!
Thanks,
Rebekah
Réponse de Hays Travel - Website
Thank you for your feedback, David. I'm pleased that we were able to offer a competitive price and easy booking experience for you. Hope you have a fantastic holiday!
Thanks,
Rebekah
All good, what's not to like?
Booking website is a little bit 'clunky' for cruises but other than that all good. Booked exactly what I wanted relatively easily and at a lower price than going directly through the cruise company. I'm a repeat customer and I have always found Hayes to be very helpful and easy to deal with. They basically do what hey say they will when they say they will. Their staff are courteous and genuinely seem happy to assist you. What's not to like!
30 juillet 2026
Was very easy to book on the site
21 juillet 2026
Réponse de Hays Travel - Website
Hi Paul,
Great to hear that you found our website easy to use to book your holiday. I hope you have the best time when it comes around!
Thanks,
Rebekah
Booked on line
Booked on line. All went well. Received emails with booking confirmation and information quickly.
28 juillet 2026
I couldn't fault the ladies in the…
I couldn't fault the ladies in the travel agency but the holiday we were looking at was £200 cheaper online than it was in the shop. Doesn't really encourage people to come in to the shop. I used the Hucknall branch
11 juillet 2026
Réponse de Hays Travel - Website
Hi Justin,
Thank you for your review and for your kind words about the team in our Hucknall branch. I'm sorry to hear there was a price difference between the holiday in-store and online. Prices can sometimes vary due to supplier updates and live availability, but I completely understand your frustration. We value all of our customers, regardless of how they choose to book, and appreciate you taking the time to share your feedback.
Many thanks,
Rebekah
Easy to use the app
13 juillet 2026
Réponse de Hays Travel - Website
Hi Lisa,
Thank you for your feedback - it's great to hear your find our app easy to use!
Many thanks,
Rebekah
Easy process with a better price than…
Easy process with a better price than virgin directly
I've still not received my confirmation and had no indication when this will be received which I find poor. I have rang up and asked and the lady wasn't very helpful and didn't give a time scale and I've also emailed
26 juillet 2026
So far so good
So far so good, first time, you want the balance a bit early though, more interest for you
25 juillet 2026
Réponse de Hays Travel - Website
Hi Dean,
Thank you for your 5 star review. I'm happy that your first experience with us has been a positive one so far. I appreciate your comments regarding the balance payment date. We ask for final balances when we do to ensure our suppliers are paid on time and everything is in place well before departure, helping your holiday arrangements run as smoothly as possible.
Have a brilliant trip when the time comes :)
Thanks,
Rebekah
Réponse de Hays Travel - Website
Hi Sean,
I'm pleased you found finding and booking your holiday nice and simple, and you are happy with the price! Have a great time in France!
Thanks,
Rebekah
Its the first time that I have used…
Its the first time that I have used Hays Travel as I normally book my cruise directly with ambassador Cruise Line. I am impressed by their customer care, the willingness to answer any of my question plus a very friendly person 😀
12 juillet 2026
Paid via app, but no booking shown
Everything looks good, but I couldn't pay for the cruise on the website and had to use the mobile app. I paid for it there, yet even after receiving both payment and booking confirmations by email, the app still can't find my booking.
15 juillet 2026
Booked a holiday at a price that seemed…
Booked a holiday at a price that seemed to good to be true. But i have just come back from my holiday at it was amazing
12 septembre 2025
Painless booking experience
Painless booking experience
I made the original booking online but forgot to add in the discount code when I made the payment - 1 quick phone call later and discount was applied and paid - very pleased
2 juillet 2026
Réponse de Hays Travel - Website
Hi Michael,
I'm so pleased your discount code was applied easily. It's great to hear that everything was resolved smootly. Thank you for your review!
Many thanks,
Rebekah
I booked my holiday online everything…
I booked my holiday online everything was easy to understand, form was straightforward no problems at all.
13 juillet 2026
Réponse de Hays Travel - Website
Hi Susan,
Thanks so much for your kind words. It's great to know everything went smoothly for your when booking and I hope you have a brilliant holiday :)
Thanks,
Bekah
Recommend Hayes Travel
I looked at reviews before booking with Hayes Travel for our first cruise, it was easy to search for what I was looking for, easy enough to book. Staff I have spoken too have been very helpful and friendly, would recommend Hayes Travel, I would and will definitely book with them again.
6 juillet 2026
Simple no fuss straight forward booking…
Simple no fuss straight forward booking if the trip is like that fantastic
13 juillet 2026
Réponse de Hays Travel - Website
Thank you for your review, Alan - I hope your trip is every bit as hassle-free as the booking experience! Have a fantastic time away :)
Thanks,
Rebekah
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