Can't fault Hayes travel.we just accidentally stumbled across it on line and I'm so glad we did. Our friends had booked a hotel in Spain and was invited to join them but we couldn't find anywhere wher... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementHigh Street West, Gilbridge House, 2nd Floor, SR1 3LH Sunderland, England, GB
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Lisez les avis des autres
The website was really easy to use and made the experience so simple. There was a slight glitch during the booking process when I determined the table-size for our cruise as the number I chose wasn't... Voir plus
Booking website is a little bit 'clunky' for cruises but other than that all good. Booked exactly what I wanted relatively easily and at a lower price than going directly through the cruise company.... Voir plus
Its the first time that I have used Hays Travel as I normally book my cruise directly with ambassador Cruise Line. I am impressed by their customer care, the willingness to answer any of my question p... Voir plus
À propos de l'entreprise
- Agence de voyages
- Agence de croisières
- Agence de voyages en bateaux de croisière
- Fournisseur d'excursions culturelles
- Bureau de change
- Agrégateur de voyages
Écrit par l'entreprise
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Coordonnées de contact
High Street West, Gilbridge House, 2nd Floor, SR1 3LH, Sunderland, England, Royaume-Uni
- 03330339985
4,6
Excellent
393 avis
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Panic Stations
I booked the holiday through Hays Travel Online ok, then came to pay the bill, £1,083.37 entered my credit card details all correctly, then a message from Hays popped up: Congratulations, everything is done, then five seconds later the screen turned red, your card has failed, please try again or use another card. I tried entering the card again, but nothing happened. So I used my current account card, and the transaction went through. I then checked my credit card account to find that £1,083.37 had gone through and that another £1,083.37 had been taken from my current account, so now I am about to go to to Hays Head Office in Gillbridge House Sunderland to try and sort this mess house and have had to Cancel my football match this afternoon Sunderland v Brighton and I am not happy
14 mars 2026
Réponse de Hays Travel - Website
Dear John,
Thank you for your patience while we looked into this.
Firstly, we’re very sorry for the confusion and inconvenience caused during the payment process when you were making your booking. We understand how frustrating this must have been at the time.
Following your conversation with Jamie, we can confirm that the duplicate payment issue has now been resolved and the payment taken in error has been reversed. Please allow a little time for this to show in your account depending on your bank’s processing times.
We appreciate you bringing this to our attention and apologise again for the experience you had while completing your booking. If there’s anything further we can help with, please don’t hesitate to get in touch.
Kind Regards,
Hays Travel
It was so easy to book
It was so easy to book plus great prices and booking through a company you can trudy
10 mars 2026
A first class service from Hays
A first class service from Hays , from the initial phase of booking to receiving documentation - approx 24 hours .
8 mars 2026
Pointless way to book a European trip
Booking through Hayes Travel to go to Amsterdam was nothing special. When I had a problem concerning the flights I was told to get in touch with Easyjet. I could have booked the hotel and flights separately myself, as it would have cost the same. No airport transfers were included either. Pointless!
21 août 2025
Réponse de Hays Travel - Website
Good Afternoon David,
Thank you for your review.
Upon reviewing your booking, I can confirm that the transfers were not selected by yourself at the time of booking via our website, which is why they were not included.
Regarding the issues you experienced with your flight and the lack of support, could you please provide further details by emailing online.support@hays-travel.co.uk as this will allow us to advise appropriately.
Kind regards,
Megan
Customer Services
After a small mistake
After a small mistake from myself while booking, and phoning customer services it was delta with extremely quickly. Thank you
26 février 2026
not a good experience at 1st but the outcome was fine
made my booking online and everything was fine until the booking conformation came and on it was no transfers which came from Easy jet holidays so i mentioned this to a very nice guy called Jamie who asked for me to leave it with him so he could find out what was on offer and what was on my booking came back a few days later and informed me that transfers are included WELL DONE JAMIE JOB WELL DONE but i think Hays travel need to sort out this issue as it was included on most holidays that i looked at in Benidorm
24 février 2026
Made booking simple and with very…
Made booking simple and with very competitive prices
23 février 2026
On line versus store booking
I find it strange that when you book online, when you go into a store, they cant help with queries, because they cant access the information.
This was unhelpful
19 février 2026
Really user friendly website
We used the website and had looked at other sites, but the Hays one was by far the easiest to use and view options without reloading, changing screen etc. It was all very clear and easy to book!
26 février 2026
Both girls a pleasure to speak too!!
The girls on both calls I had to make were amazing! So helpful ,I swapped my hotel twice and nothing was too much trouble .they were friendly ,we were laughing and joking through the whole call while also being professional .both lovely girls
14 février 2026
Pleased with the booking, but an avoidable error.
Having seen a holiday in a shop window, I looked it up the next day online and was delighted to be able to book it.
On the downside my first attempt at the booking was not completed and I was instructed to either’ try again, contact us or wait to be contacted’ which was a little confusing. I chose to ‘try again’ and was successful, however, my payment for the first attempt had successfully been taken so I ended up making two, full cost payments. Staff from Hays Travel contacted me immediately and put a refund in train but this felt an avoidable error with confusing instructions.
21 février 2026
Réponse de Hays Travel - Website
Good morning Mr Lloyd,
We appreciate you bringing this to our attention. I apologise that your web booking was confusing and resulted in duplicate payments. I have noted your comments about the unclear instructions and we will review our processes to improve the booking experience.
Thank you for your feedback,
Rebekah
Don't use Ryanair
Don't use Ryanair. Hays itself excellent service from Joe at Warrington branch,and no problems previously booking here.The person I dealt with at call centre needs a medal for his professionalism and patience.
9 février 2026
Réponse de Hays Travel - Website
Good Afternoon Raymond,
Thank you for your review.
We are sorry to hear you had issues regarding the Ryanair flight system and we can understand this may have caused you frustration.
However, we are very thankful for the comments you have made for the members of staff you had encountered.
We take all feedback on board from our customers and we thank you again for taking the time to provide comments on your experience.
Kindest Regards
Megan
Customer Services
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