Always a great experience booking with hays when we have chloe to help us. This booking was quite a hard one and chloe spent 2 hours searching and finding exactly what we needed, flights around GCSE'... Voir plus
Établissement
Changer d'établissement56a Leeds White Rose Shopping Centre, LS11 8LL White Rose, GB
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Ella and then on a later visit Chloe were extremely helpful, informative and sorted out our holiday with no fuss at all. Much easier when you have a rep in front of you who knows their stuff and can g... Voir plus
L'entreprise a répondu
Friendly and helpful staff. Also had a very good helpful experience with your telephone operator, named Rebecca on a Leeds telephone number, who liaised with me over several days. Thanks for all... Voir plus
L'entreprise a répondu
The whole transaction was a pleasant experience,the rep Isla was attentive ,listened to our requirements,made a couple of useful suggestions and made it easy. The cost was exactly he same as online bu... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Agence de voyages
- Agence de croisières
- Agence de voyages en bateaux de croisière
- Fournisseur d'excursions culturelles
- Bureau de change
- Agrégateur de voyages
Écrit par l'entreprise
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Coordonnées de contact
56a Leeds White Rose Shopping Centre, LS11 8LL, White Rose, Royaume-Uni
- 01138275451
4,9
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Hays Travel - White Rose
HEATHERFLAXINGTON,
We're so pleased we could assist you quickly.
Kind Regards
Hays Travel
Wonderful experience
Staff are excellent and knowledgeable
Always polite and willing to help
Store clean bright and tidy
11 juin 2026
Réponse de Hays Travel - White Rose
David Wilsey,
Thank you for your wonderful feedback! We are so pleased you had such a positive experience with us.
Kind Regards
Hays Travel
Very relaxed and efficient service…
Very relaxed and efficient service answered all my queries
3 juin 2026
Réponse de Hays Travel - White Rose
Marie,
We're glad we could assist you. Thank you for your kind words!
Kind Regards
Hays Travel
Réponse de Hays Travel - White Rose
Anthony Stuttard,
We're glad to hear this, and thank you for your feedback, its really appreciated
Kind Regards
Hays Travel
First class customer service with a smile
Chloe was extremely helpful and knowledgeable- readily offered information for our first cruise.
30 mai 2026
Réponse de Hays Travel - White Rose
We're so glad we could assist you with your first cruise! Thank you for your kind words.
Kind Regards
Hays Travel
The lady was very helpful and was…
The lady was very helpful and was willing to answer any questions we asked
8 juin 2026
Réponse de Hays Travel - White Rose
Colin Bedford,
We are so pleased our team could assist you. Thank you for your kind words!
Kind Regards
Hays Travel
I have booked many holidays with hayes…
I have booked many holidays with hayes at the white rose & always return. Customer service is excellent & they are always available & happy to help if you have any queries or problems after booking
9 juin 2026
Réponse de Hays Travel - White Rose
Mrs Julie Halliday,
Thank you for your wonderful 5-star review! We are so pleased to hear that our team consistently provides excellent customer service and support.
Kind Regards
Hays Travel
Great customer service
Great customer service, Michaela sorted our cruise out to Japan and South Korea, we chose our deck, and cabin, the entire experience was so good, we will definitely use this company again,
Michaela is a credit to the company
2 juin 2026
Réponse de Hays Travel - White Rose
Thank you for your wonderful feedback! We are so pleased to hear about your positive experience and appreciate you sharing it with us. We look forward to assisting you again.
Kind Regards
Hays Travel
Chloe was great
Chloe was great, very helpful, went above and beyond. She checked me in on line much faster than I would have managed.
9 juin 2026
Réponse de Hays Travel - White Rose
We are so pleased to hear we exceeded your expectations. Thank you for your wonderful feedback and 5-star rating!
Kind Regards
Hays Travel
The lady who helped us find are holiday…
The lady who helped us find are holiday was great kealy a think her name was she was very kind and very helpfull gave us all the infomation we needed left nothing out and found us exectly what we was looking for she deserves a pay rise haha
8 juin 2026
Réponse de Hays Travel - White Rose
Thank you for your wonderful review! We are so pleased we could help you find the perfect holiday. We appreciate your kind words.
Kind Regards
Hays Travel
Very helpful staff,booked a package…
Very helpful staff,booked a package holiday then changed my mind about the hotel.went back to hays the next day and changed to a different hotel.No problem whatsoever.No fees to pay at all.Great customer service.This is the second time I have used hays.won't use anyone else now.
31 mai 2026
Réponse de Hays Travel - White Rose
We are so pleased to hear that our team provided such great customer service, especially with your hotel change. Thank you for your continued loyalty!
Kind Regards
Hays Travel
Very helpful member of staff excellent…
Very helpful member of staff excellent service as always
6 juin 2026
Réponse de Hays Travel - White Rose
Mark,
We truly appreciate your kind words about our service!
Kind Regards
Hays Travel
Réponse de Hays Travel - White Rose
We are so pleased we could help. Thank you for your kind words; we appreciate your feedback.
Kind Regards
Hays Travel
Walked straight into a happy smiley…
Walked straight into a happy smiley assistant called Ella who was happy to help. I gave her my criteria and she efficiently got me a great deal (including my travel insurance). She was a lovely chatty lady who made my experience great. Thank you Ella ☺️
5 juin 2026
Réponse de Hays Travel - White Rose
Hi Sarah!! Thank you so much, this is what we love to hear!! We are so happy you had such a lovely experience!
Sophie was lovely
Sophie was lovely, very friendly. I had spoke on the telephone, but I like face to face when booking a holiday.
6 juin 2026
Réponse de Hays Travel - White Rose
Hi Donna!! Thank you so much we really appreciate the feedback, have a lovely weekend!
Réponse de Hays Travel - White Rose
We are so happy you enjoyed your experience with us. Thank you for your kind words!
Great service and a very easy booking…
Great service and a very easy booking process. Ella was helpful, friendly, and made everything straightforward. I would happily recommend them and use them again for future cruises.
5 juin 2026
Réponse de Hays Travel - White Rose
Steve Taylor,
Thank you for your wonderful review! We are so happy to hear you had a great experience and we look forward to assisting you again.
Kind Regards
Hays Travel
Bought euros at whiterose leeds…
Bought euros at whiterose leeds Advertised a higher rate outside their shop but then give you a lower rate on a card . Won't be using again
Very sneaky way to do business
4 juin 2026
Avis spontané
Réponse de Hays Travel - White Rose
I am very sorry to hear this, can you please contact the branch to discuss further and ask to speak to Michaela
Réponse de Hays Travel - White Rose
Allison,
Thanks for your kind review! We're glad you enjoyed your experience with us.
Kind Regards
Hays Travel
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