We got great service with a friendly, helpfull and honest sales lady. She tried her best to get the hotel we were after for the holiday in Greece and also matched the online price we'd been quoted!... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Hi, we booked another Alfa coach holiday using the York office, it was from the new Alfa brochure, infact it was so new it wasn't even on the system yet so a young lady called Ruby had to do it via t... Voir plus
L'entreprise a répondu
The ladies at the branch in York are brilliant, they really go out of their way to make sure that your holiday is booked, they keep you informed and will check things on your behalf regarding outstand... Voir plus
L'entreprise a répondu
On the 2 occasions we've visited the travel agents, first to book then to collect my tickets, everyone as been thoroughly warm and welcoming especially as im a nervous traveller. Very knowledgeable an... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Agence de voyages
- Agence de croisières
- Agence de voyages en bateaux de croisière
- Fournisseur d'excursions culturelles
- Bureau de change
- Agrégateur de voyages
Écrit par l'entreprise
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Coordonnées de contact
14 Low Ousegate, YO1 9QU, York, Royaume-Uni
- 01904 310007
4,9
Excellent
913 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Hays Travel - York
Graham Lumb,
We appreciate you taking the time to leave us such a wonderful review! We are so happy our staff provided great service.
Kind regards
Hays Travel York
Fantastic service from Sophie in York
Fantastic service from Sophie in York. Easy, informative, patient and thorough. I haven't been to a travel agent for years, but will use them from now on. Thanks Sophie.
8 avril 2026
Réponse de Hays Travel - York
Linda Combie,
We appreciate your kind words and are so glad you found our service in York to be helpful. We look forward to assisting you with your future travel plans!
Kind regards
Hays Travel York
Sabina was very quick and helpful when…
Sabina was very quick and helpful when booking over the phone with her at Hays. We usually go into the store but as we know the York City staff, sometimes we do book over the phone.
Thank you Sabina
19 mars 2026
Réponse de Hays Travel - York
Ginny Mace,
We're happy to hear that booking over the phone was a quick and helpful experience. We appreciate you taking the time to share your positive feedback regarding our team's service.
Kind regards
Hays Travel York
Réponse de Hays Travel - York
Victoria gill,
We appreciate you taking the time to leave us such a wonderful review; we are so happy you had a great experience.
Kind regards
Hays Travel York
it was quick n efficient as usual
27 mars 2026
Réponse de Hays Travel - York
Dawn Simpson,
We appreciate you taking the time to leave us feedback; we are so happy we could provide efficient service for you again!
Kind regards
Hays Travel York
Ruby was excellent
My inquiry was handled efficiently and with care. I felt Ruby had listened to what we wanted and came back to us with a great plan which we tweaked with her help to get us the holiday we wanted.
26 mars 2026
Réponse de Hays Travel - York
Jayne,
We appreciate you sharing your experience. We're so glad to hear that we could assist you in creating the holiday you wanted and that you felt listened to during the process!
Kind regards
Hays Travel York
Patience is a virtue and the staff at…
Patience is a virtue and the staff at Hays York have plenty. Ruby sorted out all of our queries and patiently booked our next holiday, cruising on the Danube.
25 mars 2026
Réponse de Hays Travel - York
Tony Baker,
We're happy to hear that our York team demonstrated patience and expertise while booking your Danube cruise. Thank you for acknowledging their efforts and your review!
Kind regards
Hays Travel York
Very helpful😊
25 mars 2026
Réponse de Hays Travel - York
Neil,
Thank you for your kind words :)
Hays Travel York
So friendly and efficient customer…
So friendly and efficient customer service is second to none
25 mars 2026
Réponse de Hays Travel - York
Tracy Mundy,
We appreciate your kind review; we are so happy to hear you received friendly and efficient service from our team.
Kind regards
Hays Travel York
Réponse de Hays Travel - York
Anon,
We appreciate your kind feedback and are so happy that you found it easy to choose your holiday with us.
Kind regards
Hays Travel York
Welcoming and friendly staff.
Welcoming and friendly staff in a bright, clean environment. We were seen straight away by a lovely young lady who listened to our thoughts and requests, and within half an hour, we were sorted with a holiday.
All good.
18 mars 2026
Réponse de Hays Travel - York
Linda,
We're so happy to hear that you found our environment welcoming and our staff friendly. It's great to know that we could help you find a holiday so quickly!
Kind regards
Hays Travel York
Réponse de Hays Travel - York
Roger,
We are so happy that we made your booking process easy. Thank you for your wonderful feedback; we appreciate it greatly!
Kind regards
Hays Travel York
Always a pleasure to visit Hays for travel arrangements
This was our second visit to Hays Travel (York) so far this year to arrange a long haul holiday flight. As expected from our earlier experience, we received friendly, professional, expert advice and guidance. Our specific requirements were patiently listened to and after an in-depth and quite thorough consultation we were presented with the ideal outcome for our forthcoming holiday.
18 mars 2026
Réponse de Hays Travel - York
Hi there
We appreciate you taking the time to leave us such a complimentary review! We're so happy to hear that you received friendly, professional, expert advice and guidance. We look forward to helping you again!
Kind regards
Hays Travel York
The way the staff went the extra mile…
The way the staff went the extra mile to help us.
Very efficient.
18 mars 2026
Réponse de Hays Travel - York
Graham Bettis,
We appreciate you taking the time to leave us such a fantastic review! We are so happy our team could assist you so efficiently.
Kind regards
Hays Travel York
We go there every year to book our…
We go there every year to book our holiday as the people who work there are so welcoming and happy 10 out 10
15 mars 2026
Réponse de Hays Travel - York
Michael Mariga,
We're so happy to hear that you feel welcomed by our team when booking your holiday each year. Thank you for your continued patronage; we appreciate it.
Kind regards
Hays Travel York
Réponse de Hays Travel - York
Hi there,
Thank you for your kind words and for booking with us!
Hays Travel York
I booked a holiday yesterday at your…
I booked a holiday yesterday at your low ousegate store and was greeted by becky the manager
She listened to what holiday I was looking for and becky searched a few hotels to which she found the right one for me .
Becky was very professional in the way she explained everything to me.
14 mars 2026
Réponse de Hays Travel - York
Pauline,
We're happy to hear that you had such a positive experience at our store. It's great to know that you felt listened to and that the right holiday was found for you. We appreciate your kind words regarding the professional service you received.
Kind regards
Hays Travel York
Dougie
We did not know what we wanted so they look for us to find right holiday and we very grateful for that and friendly service
12 mars 2026
Réponse de Hays Travel - York
Mr Douglas Anderson,
We are so glad that we could help you discover the perfect holiday! It's wonderful to know that you appreciated our friendly and helpful service.
Kind regards
Hays Travel York
Tge staff at hays are always freindly…
Tge staff at hays are always freindly & very helpful
11 mars 2026
Réponse de Hays Travel - York
Susan,
We appreciate your kind words! We're so happy to hear that you find our staff friendly and helpful. Thank you for your valued feedback.
Kind regards
Hays Travel York
Clean looking shop staff freindly good…
Clean looking shop staff freindly good range of brochures
7 mars 2026
Réponse de Hays Travel - York
Hi there
We're happy you found our shop clean, our staff friendly, and that we have a good brochure range. Thank you for your positive feedback.
Kind regards
Hays Travel York
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.