Helix Law Avis 

I instructed Helix Law in September 2026 for advice on a dilapidations claim brought against me by my former landlord. I paid £1,200 plus VAT for an initial review and advice. In my view, what I received did not justify that cost.

The advice I was given was, in substance, a restatement of the documents I had supplied and an opinion that the landlord's claim was significantly overstated. Both of those were the conclusions I had already reached before instructing them, and they were the reason I sought professional advice in the first place. I had expected to come away with a defensible figure I could put to the landlord in settlement. Instead I was told I would need to obtain further information from the landlord and independent expert input before that could be done. Steps I could have identified without paying for them.

I also found the service itself poor. When I telephoned for updates, the paralegal handling my file came across as abrupt, and I was left with the distinct impression that my calls were an inconvenience. That is not what you expect when you are paying an hourly rate for professional advice.

When I raised my dissatisfaction, the firm's position was that the agreed scope had been completed. It offered a discretionary reduction to £1,000 plus VAT, which tells its own story.

My advice to anyone considering this firm: be extremely clear at the outset about what you actually want to achieve and what their role will be, and insist on a call to agree the scope of work before you instruct. I was never offered one, and I believe that is where this went wrong. Personally, I would look elsewhere.

Really smart people and outstanding service!!!

This is a fantastic little firm who go and beyond to support you. The tenacity and effort was tremendous from everyone I used there. There's an enormous amount of business acumen.

I have used their services across Employment Law and Litigation, both with successful outcomes.

Bianca O'Donnell (Employment lawyer) has been absolutely outstanding. Attention to detail was key in reviewing all the documents and output that came for that!! Amazing Lawyer!!

Litigation was a success. Again the knowledge and expertise representing me was incredible and I will always be eternally grateful.

On a construction issue, previous advice regarding a parameter fencing, a pragmatic approach taken. I was so grateful that it led me to apply my own commonsense in doing the right thing, even if it was to not take up further dispute.

A HUGE THANK YOU!!

Very poor service, did not carry out the scope of work that was requested from the start, Did not engage in their complaints procedure.

Richard Chapman was very informative as well as generous with his time. I got alo out of the conversation.

Helix Law was recommended to me and I would recommend them to other people in a similar position. Their services were very easy to access.
When we visited Helix Law's offices we were greeted very pleasantly with efficient front office staff. Our assigned Solicitor was professional at all times, approachable and communicated well.
Up against a very crooked and dishonest outfit, the understanding of the severity of the situation was excellent. The communication was excellent at all times and Helix's choice of Counsel was first class.

I have used Richard Chapman at Helix Law twice.
His advice was very clear and delivered in a professional fashion.
What I particularly liked was his ability to explain complicated issues in a straightforward manner.
I would definitely recommend.

I found this firm excellent to deal with. They helped me so much with issues surrounding my case. I can't thank them enough, especial mention to Ryan for his dedication to the task in hand

They were polite and very informative, no charge for initial advice and sent all the information and links promptly on my email, I would recommend them to everyone and or also if I need them, I’d think of them first.

Very unprofessional service! Time wasters!

The reason I reached out to these guys is because of the reviews, here and elsewhere. Unfortunately, my experience was very different. I reached out and discussed my case with them and they were very helpful. I explained that the situation we'd been left in made it tricky to pay an upfront fee. They offered to defer the payment and I was very happy. I sent a couple of follow up questions (which I conceded afterwards didn't come across as intended) and they cancelled their offer and refused to respond to any emails. Never have I seen anything like it. I'm my personal opinion, I'd strongly recommend against using their services.

Completely in shock at how I've been treated. I hired Helix Law to administer time-critical landlord notices which had to be sent out on a particular date. They failed to do so, and have completely ignored my emails and phone calls since missing the deadline. The notice is now a week overdue and I have had to take matters into my own hands.

I have received no explanation and zero contact from them as to why and despite my escalating the issue to their complaints department I have heard nothing. It's incredibly unprofessional and rude and I have given them multiple chances to iron this out and offer an explanation to remedy the situation. Clearly, they do not care about their clients, and whilst the work I employed them to do was time-critical and urgent to me I shudder to think how they would treat people in more pressing circumstances.