The service generally works well. What needs improving/refining is the summary tool that takes down the key points from the session. It takes too long to upload and the uploads are often too concise.... Voir plus
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Lisez les avis des autres
The HelloSelf app alongside my therapy helped keep me accountable and reflective between appointments. I’ve have very much valuedit
My therapist was invaluable. I had 20 sessions with my therapist and throughout that time they were patient, understanding and through asking the right questions and active listening, was able to pro... Voir plus
Getting help from Sarah S. has been absolutely incredible! I really felt like she took care of me and my worries. She is always positive but also take what you say seriously. She would even do some re... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Therapy and coaching to help you feel and live better. HelloSelf is the UK's leading therapy and coaching provider. Our personalised approach connects you to expert therapists quickly and conveniently. We recognise that seeking support can be a step into the unknown - no matter what you're currently experiencing, our expert, caring team are here to help.
Écrit par l'entreprise
Coordonnées de contact
Royaume-Uni
- www.helloself.com
4,5
Excellent
155 avis
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I was very nervous to start therapy but…
I was very nervous to start therapy but Komal instantly made me feel at ease. She understood how I was feeling and understood me as a person. She has listened to me, given me plenty of advice and techniques to work on and overcome anxiety and made me believe in my self again. I can’t thank Komal enough for the past few months as she’s made me feel like a new confident woman again.
6 août 2024
Avis spontané
Réponse de HelloSelf
Thank you for taking time to share your experiences and a five star review. Your therapist will be delighted to hear how she made you feel at ease, listened to and understood. It's great news that psychological therapy has given you helpful techniques to help you feel better, overcoming anxiety, strengthen your confidence and build self belief. We pride ourselves on the excellent care we provide, we are absolutely delighted to hear you have benefitted from being supported by one of our experts. Best wishes.
Réponse de HelloSelf
Thank you for your five start review. It's great to hear you have had a very positive first experience with us. We are constantly working on prioritising and improving our member experience. Best wishes.
Excellent specialist who was very…
Excellent specialist who was very considerate and focused on helping me.
24 juillet 2024
Réponse de HelloSelf
Thank you for your five star review and taking time to share your experiences. We are delighted to hear that we have found you an excellent and very considerate specialist. All of our experts are rigorously assessed and guided by HelloSelf's in-house clinical excellence team to deliver the highest level of care in a safe, secure, and compassionate setting. Best wishes.
Highly Satisfied
Able to easily schedule appointments, reliable virtual meeting space, top quality treatment, personable and caring staff and clinician, meets my needs to feel and become better.
30 juillet 2024
Réponse de HelloSelf
Thank you for taking time to provide us with a five star detailed review. We are delighted that you are highly satisfied with our easy, secure, trusted, clinically informed and tech enabled online psychological therapies platform. We strive for excellence in our staff, clinicians and quality of individualised care we provide; we are so pleased to hear it is helping you feel and live better. Best wishes.
Professional and person centred service
19 juillet 2024
Réponse de HelloSelf
Thank you for your five star review. It's brilliant to hear you have experienced our professionalism and thoughtfulness regarding prioritising our members' experience. Best wishes.
In the end of my meetings I always feel…
In the end of my meetings I always feel better and relieved.
Hopefully I will feel better in the future with the help of my therapist.
16 juillet 2024
Réponse de HelloSelf
Thank you for taking time to share your experiences and a five star review. We are delighted to hear that therapy is helping you feel better and bringing relief. Best wishes.
My therapist Thelma Dabor is an excellent therapist.
My therapist Thelma Dabor was absolutely brilliant. She had a wealth of knowledge to guide me through the process at the same time balancing my emotional needs.
19 juin 2024
Réponse de HelloSelf
Thank you for your five star review and glowing review of one of our knowledgeable, thoughtful and attuned expert psychologists. We are delighted that your experience has been absolutely brilliant. What praise for Thelma, we will pass this on. Best wishes.
Feel very supported and cared for with…
Feel very supported and cared for with the whole experience
13 juin 2024
Réponse de HelloSelf
Your feedback and five star review is much appreciated. Thank you for taking the time. It's great to hear that the high quality and caring support we offer has also been experienced by you too. Best wishes.
I felt I connected with my therapist…
I felt I connected with my therapist and she was listening to me.
13 juin 2024
Réponse de HelloSelf
Thank you for your five star review and taking time to share. We are delighted to hear that the skill of one of our therapists has helped a positive connection develop and that you felt listened to. The therapeutic relationship is very important in therapy and to progress. Best wishes.
Very positive experience with therapist (Farah) and HelloSelf platform
Overall I've had a very positive experience with my therapist Farah and with the HelloSelf platform. Not only did I get on well with her (I think chemistry with a therapist is very important), but she demonstrated strong qualities as a therapist. She is a compassionate, good listener and asked the right questions to get to the next layer of thinking. She also offered many (but was conscious not to offer an overwhelming amount) of strategies to help me overcome the challenges I was facing and will continue to face. I also found that she was accommodating of my schedule and very responsive through the platform.
I did not have to interact with the HelloSelf team very much, but when I did, they were helpful and kind. I found the platform user-friendly and thoughtfully created. The only issue I faced (which was minor in the grand scheme of things) was that I would sometimes receive multiple emails to notify me that my therapist had messaged me through the platform, including after I had read the message, creating confusion if I had missed a message.
Overall I would strongly recommend both Farah and HelloSelf.
11 juin 2024
Avis spontané
Réponse de HelloSelf
Thanks you so very much for your detailed feedback and very positive five star review. Thanks also for taking the time to provide such detailed feedback. We are really pleased that our expert matching process provided such a lovely therapeutic relationship for you alongside necessary clinical skills, compassion, sensitivity and responsivity. It's great news that you have also benefitted from our clinically informed platform which has been developed with our member experience at the forefront of our minds. We will look into the notifications you highlighted and work towards a meaningful resolution for you and all our members, we can appreciate the confusion you describe. Best wishes.
Life changing
My sessions with Sarah have been nothing short of life changing. I was suffering from anxiety and depression and I wasn't sure how to cope. Sarah was absolutely brilliant in her approach and wasn't judgemental, which encouraged me to open up, and to understand my reactions to situations. She has equipped me with invaluable tools to better manage various aspects of my life.
9 mai 2024
Réponse de HelloSelf
Wow what wonderful feedback for Sarah and it's amazing to hear your life has been changed in such an enormous way by engaging in psychological therapy. We pride ourselves on the excellence of our therapists; all of our experts are rigorously assessed and continuously supported by HelloSelf's in-house Clinical Excellence Team to deliver the highest level of care in a safe, secure, and compassionate setting. We hope that the tools you have also worked so hard to develop will aid you for the rest of your life. Best wishes.
Great medical professional
31 mai 2024
Réponse de HelloSelf
Thank you for taking the time to share such positive feedback regarding our professionalism. It pleases us greatly to here the excellent standards we uphold across the whole of our organisation are experienced by our members, your journey is very important to us. Best wishes.
Highly recommend
Iv found the whole experience very well run. Emails and text are responded to very quickly and extremely professional.
24 mai 2024
Réponse de HelloSelf
Your feedback is gratefully appreciated. It's great news that you have also experienced our professionalism. Our expert and caring team are conveniently here for our members and we're delighted that this has been beneficial for you. Best wishes.
Excellent
Dominique is clear in her guidance. Listens effectively and validates my feelings with such sincere empathy and understanding
21 mai 2024
Réponse de HelloSelf
We really appreciate you taking the time to share such praise of one of our therapists, Dominique. She will be delighted to hear that the support she has provided you is clear, validating, effective, empathic and understanding. It's great news that you have found her and our support services so beneficial; it sounds like you have been truly heard. Best wishes.
Cancellation policy
Completely unfair cancellation policy, my therapist explained to me at the start that she may need to cancel last minute of me due to circumstances which is totally fine and I understood and this actually happened to me, she also said if I ever needed to change one last minute this would be okay we can figure it out due to her situation. So I did this and then 6 months later they are still chasing me for £110 , complete robbery and unnecessary. One rule for one
Will not use again.
7 novembre 2023
Avis spontané
Réponse de HelloSelf
Thank you for your feedback and providing us with an opportunity to learn how to best serve our members. We are sorry to hear of your dissatisfaction and that you feel you have been unfairly treated. Our cancellation policy is upheld by the treating therapist at their discretion with compassionate flexibility. Your therapist should always consider your individual circumstances on a case by case basis with the utmost compassion for you and your care in mind. Our support team is also here to help and work with you on a fair resolution should there be any concerns over a charge. Please allow us to investigate your experiences further and come to a meaningful resolution by reaching out via hello@helloself.com. Best wishes.
Lovely manner and understanding person
Lovely manner and understanding person
Fully explained everything and checks if I understand ok and wish ok to proceed.
Just so comfortable to chat and open up about everything .
9 mai 2024
Réponse de HelloSelf
Thank you very much for your five star review and taking time to provide feedback for us. All of our experts are rigorously assessed and guided by HelloSelf's in-house Clinical Excellence Team to deliver the highest level of care in a safe, secure, and compassionate setting. Having a therapist who has the lovely, understandable and collaborative manner you describe makes the world of difference. Best wishes.
Fantastic clinician
The service is really easy to use and the clinician i have is fantastic.
The IT functionality of the site is not always great and there have been connection issues but other than that it's very efficient. You might need to try a few different clinicians to get your fit.
9 mai 2024
Réponse de HelloSelf
We welcome feedback, thank you for taking the time to provide feedback and provide us with an opportunity to learn how we can better serve you and other members. We are delighted to hear that our tech enabled service has been easy to use. We've worked hard at prioritising our members' experience and making it as easy as possible to reach out for help and access necessary, convenient, timely and beneficial psychological support. We can look into connectivity issues in light of your feedback. It's wonderful to also hear our expert and skilled matching process has resulted in you benefitting from one of our excellent therapists. Best wishes.
Incredibly grateful for HelloSelf and…
Incredibly grateful for HelloSelf and the support received!
29 avril 2024
Réponse de HelloSelf
What lovely feedback. We're so happy that we have been able to give you the psychological care you were looking for. Thank you for taking the time to feedback. Best wishes.
Adam is very clear in his comments and…
Adam is very clear in his comments and listens in a friendly, sympathetic way.
29 avril 2024
Réponse de HelloSelf
Thank you very much for your five star review. It's great to hear your therapist listened, was clear, approachable and sympathetic. Best wishes.
Positive online experience
I managed to get an appointment after not too long a wait but online only (I’d requested in person). But in fact the online went well. No tech issues!
My therapist has a kind and gentle manner which put me at ease and helped me open up.
Only 1 session so far so let’s see how it goes…
27 avril 2024
Réponse de HelloSelf
Thank you for your four star review and taking time to give specific feedback. We are so pleased that our safe, secure, compassionate and tech enabled online psychological support went well for you too. We pride ourselves on our therapists' clinical skill and compassion. We are thankful that your therapist's compassion put you at ease and enabled you to open up. What a great start. Best wishes.
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