The service generally works well. What needs improving/refining is the summary tool that takes down the key points from the session. It takes too long to upload and the uploads are often too concise.... Voir plus
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Lisez les avis des autres
The HelloSelf app alongside my therapy helped keep me accountable and reflective between appointments. I’ve have very much valuedit
My therapist was invaluable. I had 20 sessions with my therapist and throughout that time they were patient, understanding and through asking the right questions and active listening, was able to pro... Voir plus
Getting help from Sarah S. has been absolutely incredible! I really felt like she took care of me and my worries. She is always positive but also take what you say seriously. She would even do some re... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Therapy and coaching to help you feel and live better. HelloSelf is the UK's leading therapy and coaching provider. Our personalised approach connects you to expert therapists quickly and conveniently. We recognise that seeking support can be a step into the unknown - no matter what you're currently experiencing, our expert, caring team are here to help.
Écrit par l'entreprise
Coordonnées de contact
Royaume-Uni
- www.helloself.com
4,5
Excellent
155 avis
N'a pas répondu aux avis négatifs
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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
My therapist is amazing
My therapist is amazing. She giving me the correct guidance in all of our sessions.
16 décembre 2024
Réponse de HelloSelf
Many thanks for your four star review and taking time to share your positive experiences with us. It's great to hear that you are also benefitted from one of our amazing, skilled and experienced therapists. Best wishes.
It took a while but I’m making great progress
I’ve had several sessions with my appointed therapist, The process of building a rapport, and determining the cause and effect of my trauma has taking a little longer than envisioned. However this has proven beneficial for determining the best treatment pathway. I’m pleased with the progress made.
9 décembre 2024
Réponse de HelloSelf
Many thanks for your five star review and sharing the nature of your pleasing experiences with us. It's great to hear our thoughtful approach to a comprehensive assessment and psychological understanding of need has proven to be beneficial for you too. We too are delighted with the progress you have experienced. Best wishes.
Positive HelloSelf Review!
I have just finished several months of CBT and counselling with Komal and would highly recommend her. She made me feel at ease straight away and I felt comfortable in her presence. After our first session, Komal researched my specific phobia and came to our next session with knowledge and guidance on how to support me. Over the past year, she has helped me to understand my difficulties and how I could overcome them. Komal's knowledge and approaches were excellent and I felt my sessions were invaluable. Thank you Komal!
22 novembre 2024
Avis spontané
Réponse de HelloSelf
Thank you for your five star review. Thank you for taking time to share such an excellent and invaluable experience of therapy with one of our quality assured therapists, who will be delighted to hear your feedback too. It is a pleasure to read that Komal skillfully facilitated a therapeutic space to feel comfortable in sharing and provided you with expert psychological care to overcome difficulties. Best wishes.
Very patient with me.understanding me
Very patient with me.understanding me. I was left feeling some one understood my feelings. I would totally recommend this ..was my first appointment and 1 hour went so quick..but I felt I'd unloaded some what. Thank u
7 novembre 2024
Réponse de HelloSelf
Good morning. Thank you for sharing your five star review. This is fantastic news, what a powerful therapeutic experience to feel understood. It's wonderful to hear that you were able to share and in sharing you felt somewhat lighter. We are delighted that one of our excellent therapists has been able to support you in this way. Best wishes.
Réponse de HelloSelf
Hello. Thank you for taking time to provide a four star review. We pride ourselves on prioritising our members' experience and are delighted to hear that all our work to make it easy to access our secure online therapy platform has been beneficial to you too. We have robust procedures in place to quality assure our therapist network and feel privileged to have such a network of excellent therapists. It's great to hear that you are benefitting from one of our excellent skilled therapists. Best wishes.
Company to avoid
I am nearly two years on from HS doing me a huge amount of personal damage. I am still reeling from what happened with the loss of my therapist. It's been such a traumatic experience and one that has had implications for many area of my life. I ended up developing high blood pressure and an autoimmune condition, for one. The stress was that awful.
The GlassDoors reviews for this company need looking at by any potential clients. This is clearly a business in chaos that treats their employees extremely poorly and is on the brink of folding altogether. I would hope that if that happens, they work hard to prioritise their clients so no one else goes through what I went through.
8 novembre 2023
Avis spontané
Réponse de HelloSelf
Hello - without speaking to the specifics of your case there are only three reasons why a therapist stops working with a member. 1) The therapist may no longer be able to continue treatment (from illness etc) - in this case you would have been offered another therapist with the right expertise to support continued treatment. 2) The therapist gets a role elsewhere - in this scenario we encourage the therapist to prioritise completing all treatment with their members where possible. 3) The therapist is not providing the level of safe and effective treatment we require and therefore treatment stops and we offer a rematch to another skilled therapist or a choice of alternative routes to support from other services.
We are extremely sorry to hear that your experience of seeking mental health support has only led to your condition getting worse. If you still need help accessing services we are still very happy to help, and you should get in touch at Hello@helloSelf.com
Lastly we think it is worth highlighting that HelloSelf treats 10,000s of people. We have extremely high clinical outcomes. People feel better 40% faster on HelloSelf and we have the highest NPS score in the category (How likely are you to recommend HelloSelf to friends or family). This does not mean your experience two years ago was OK, but I wanted to highlight that HelloSelf is proud to be the leading provider of online therapy in the UK. Best wishes.
Select another company
When choosing a mental health service provider, it’s essential to consider the company’s overall environment and culture, as these often impact the quality of care clients receive. A provider that values and supports its employees is more likely to foster a positive and consistent care experience. Researching employee experiences on platforms like Glassdoor can offer useful insights into the company’s values and workplace culture.
For those seeking mental health support, exploring multiple providers and reviewing both employee and client feedback can help ensure that the service aligns with your personal needs and values.
27 septembre 2024
Avis spontané
Réponse de HelloSelf
Hello. We agree that company culture and brilliant people make a great company. At HelloSelf we have six core values: Service, Better & Better, Test & Learn, You’re in Control, Challenge Each Other to Improve and Celebrate the Journey. All of these serve our mission of providing the highest quality personalised psychological advice that supports our members to Feel Better Faster, and keep Feeling Better for Longer.
HelloSelf has the highest recommendation score (NPS) for Therapists, Members and Partners in our category. We are extremely proud of the feedback we get weekly from the tens of thousands of people to whom we have helped Feel Better. We are always open to feedback and strive to continue to improve. Best wishes.
Good Therapist
Previous Therapist, knowing all my background left but the replacement is good too. Earlier appointments would be better. I need to explore this.
28 octobre 2024
Réponse de HelloSelf
Many thanks for taking time to share how you have experienced HelloSelf and provide a four star review. It's great to hear that your most recent therapist has been able to continue to offer good psychological care. Please do discuss with your therapist options for earlier appointments. Best wishes.
Quick efficient helpful mental health service
Very quick service to connect with highly qualified mental health therapists who really listen and validate your feelings and situation. I have had two different therapists over the last 2 and 1/2 years and both have been helpful and wonderful!
8 octobre 2024
Réponse de HelloSelf
Thank you for taking time to share your positive experiences and five star review. It's great news to hear that you have had a consistently positive experience of our quality assured psychological therapists over an extended period of time. It's a delight to read our system and processes are very quick and truly therapeutic. Having skilled therapists who truly hear, acknowledge and validate your lived experience is incredibly important to therapeutic progress. It's great news that you have found our skilled psychological therapists so helpful. Best wishes.
I always feel listened to and come away…
I always feel listened to and come away feeling more positive about things.
10 octobre 2024
Réponse de HelloSelf
Thank you for your five star review. It's great to hear that your therapy sessions with us continue to help you feel more positive. Feeling truly heard is a powerful experience and we are delighted to hear that you always feel listened to. Thank you for taking time to provide feedback. Best wishes.
After my previous one star review
After my previous one star review, and numerous attempts to contact hello self regarding technical issues, they promised to investigate and get back to me, this was weeks ago, I’ve emailed, no reply, when you call the number it goes to answer machine, they are useless and it’s impacted my mental health so much, it’s beyond stressful , they simply don’t care and are the worst service out there, I wonder how many people like me are suffering because of these awful uncaring incompetent people 😞, I will keep posting updates on here to let others know how terrible this company is
7 octobre 2024
Avis spontané
Réponse de HelloSelf
Thank you for sharing your ongoing experiences. A member of our senior clinician team will be in touch with you very shortly to compassionately listen to your experiences, seek to understand, learn and improve. They will be able to share our thorough investigations and come to a meaningful resolution with you in light of findings. Best wishes.
Recommending HelloSelf
Personally I was doubtful of online therapy. I started with an eyebrow firmly raised. And I was utterly wrong. I have had 16 sessions with a wonderful doctor. It was easy to access and set up, the quality of the sound and video was consistently good. And it has been hugely helpful. I HIGHLY recommend them.
4 octobre 2024
Réponse de HelloSelf
Many thanks for taking the time to share your positive experiences and a five star review. We are delighted to hear your understandable scepticism was met with such wonderful experiences that it has completed changed your opinion of online therapy. We are really pleased that you found our secure online therapy platform to be easy to access, set up and of a good quality. We are delighted to have been part of your positive journey to feeling better. Thanks for highly recommending HelloSelf.
Good service but technical difficulties
Good service held back by technical issues, small things like being unable to see the messages or questionnaires while in a call. Obviously you're dealing with a real person so it's not a major issue
19 septembre 2024
Réponse de HelloSelf
Thank you very much for your four star review. We are pleased that you found our service to be a good one. Thank you for also sharing where we need to improve. We welcome all feedback as we see it as an opportunity to learn and improve our member experience. We will look into these matters in order to rectify the problems you experienced. Best wishes.
Very compassionate company if time had…
Very compassionate company if time had allowed I would have been happy to continue with my treatment with them
16 septembre 2024
Réponse de HelloSelf
Many thanks for sharing your four star review and personal experience of our compassionate company. We pride ourselves on our expert caring team. Best wishes.
Awful experience
Awful experience, I couldn’t connect to the video chats so I couldn’t have the therapy I needed. Had to wait months as they put me back on the waiting list and put with another therapist , same thing happened, technical faults which have been proven to be thier end not mine, nobody would sort it out, nobody cared, the who's experience has made me anxiety 100 times worse, how an I.t department can’t delete my account and set a new one up for me is astonishing
2 septembre 2024
Avis spontané
Réponse de HelloSelf
Thank you for taking time to share your feedback and one star review. We genuinely welcome feedback of all kinds and see this as an important opportunity for us to learn and improve for you and all our members. We are so sorry to hear that you experienced difficulties with our technology, video platform, allocation process and that you haven't received the appropriate support. We are sincerely sorry for any negative impact on your emotionally wellbeing, this is the last thing we would wish or intentionally set out to do. Please let us try our best to further understand and come to a meaningful resolution for you. Please contact the Clinical Excellence Team directly at hello@helloself.com and we will swiftly and fully investigate in the hope that we can come to a meaningful resolution. We hope to hear from you. Thanks again and best wishes.
I had a great therapist she was kind…
I had a great therapist she was kind considerate and helped me through my ordeal fantastic she gave me back my confidence
27 août 2024
Réponse de HelloSelf
Thank you for making an effort to share your five star review and specific comments. It's wonderful to hear our quality assured therapist was kind, helpful and supported you to make life changing progress. We are delighted to hear that we have been a positive part of your journey and that your confidence has returned. Best wishes.
Florie is just so amazing
Florie is just so amazing, she makes me feel reassured and not alone.
She has a wonderful and calming personality and truly cares.
21 août 2024
Réponse de HelloSelf
Thank you for making the effort to share a review and the five stars you have given us and your therapist. What amazing praise for one of our many amazing therapists. It is a pleasure and privilege to read how reassured and supported your wonderful therapist here at HelloSelf has made you feel. We are so pleased to hear that you are calmed and have felt truly cared for by your skilled and knowledgeable therapist. Best wishes.
I find the sessions useful
12 août 2024
Réponse de HelloSelf
Thank you for taking the time to share your four star rating and feedback. We are delighted that you are finding our psychological therapy service useful. Best wishes.
Réponse de HelloSelf
Thanks so much for taking time to provide a review and giving us five stars. It's fantastic news to hear that you have found our psychological service very helpful. We want to help! We are genuinely committed to supporting individuals to make a long term meaningful and positive impact on their psychological wellbeing; Your Self Better. Every Self Better! Best wishes.
Réponse de HelloSelf
Sincere thanks for taking time to provide a five star review. It's great to hear that our rigorous recruitment of experts, guided by HelloSelf's in-house clinical excellence team, has resulted in finding you one of our brilliant therapists. Best wishes.
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