Hendy Group Avis 2 570

AVOID! AVOID! AVOID! Not even worth the 1 star I had to give.
Please take the time to read this review carefully.

I purchased a vehicle which was sold with FSH from Hendy Car and Van store Portsmouth. I questioned the stamps in the book that there was no proof of a VAT registered garage on multiple services. A manager came out with a fabricated story that he had spoken to the garage and that they were good friends of the previous owner, and would just need to speak with their boss to see if they could send over the service documentation due to data protection. After getting the vehicle home and trying to Google the garage and ringing round multiple garages in the surrounding area, I soon found that this garage did not exist. After going back to the garage and being told by a different manager that it is not their responsibility to vet every service history on every vehicle they sell, I informed them that the vehicle had been mis sold and would be taking legal action. They then agreed to give me a full refund....what a surprise! (This was within a week of having the vehicle)
I gave the car back on the 24/03/26 and only today on the 16/04/26 after multiple phone calls chasing them and speaking to head office waiting for management to contact me that never materialised, instead they got the salesmen to do their dirty work for them......embarrassing!
I've then been told that I have to wait a further 5 working days for the money to be back in my account.....this will be 21 days after giving the car back! I had received an email from them on the day of return that the money would be in my account by the end of the following week. I also need to mention that they re-sold the car 3 days after me giving it back.
Lastly I also had a dispute with them regarding the condition of the rear lights, as it had supposedly gone through their 90 point inspection but had excessive water ingress, that had calcified and also mould growing in them, so wasn't a new issue.

Please do yourselves a favour and save yourself the grief of appalling customer service and go elsewhere.

I'd definitely recommend Hendy Renault Dacia Poole because Elliot was amazing and he really made me feel at ease when buying my first big girl car

Very poor experience – ongoing issues, safety concerns, and no resolution
I purchased a car from Henley Nissan in July last year for just under £22,000. At the time of purchase, nothing was explained regarding warranties or guarantees. I was also sold additional GAP insurance, tyre cover and paintwork cover at a cost of £1,500, including £500 for a paintwork polish.
From the beginning, the experience was poor. The car was not clean when I viewed it and I was assured it would be fully valeted and repaired before collection. This included a tear in the passenger seat and minor exterior damage, which I was told would be restored to “like new.”
When I collected the car, it was still filthy. I was dismissed when I raised this. The interior had crumbs and dirt throughout, makeup on the door handles, and the repair work was unacceptable. The leather repair was extremely poor, and despite paying £500 for a polish, it was clear this had not been done at all.
I returned the car, but the follow-up work was still substandard. To make matters worse, I later discovered I had been driving with an axle blade left on the roof of the vehicle, which is a serious safety concern.
Within four months, further faults developed. The passenger wing mirror stopped folding, the centre console began slamming shut, and the already poor seat repair completely deteriorated. I was told these would be covered under warranty, only to later be informed that one item was no longer covered after already being authorised. I refused to pay, and after being told the matter would be escalated, I received no response.
The dealership did eventually carry out repairs to the wing mirror and the centre armrest, but even this process was handled poorly. When fixing the wing mirror, a cap from the door handle/lever was removed and not replaced, leaving it missing until I had to return again to have it fitted. The armrest that was installed was also the wrong colour (black instead of blue), meaning I had to wait a further week and make yet another visit to have the correct part fitted.
Now the situation has become significantly more serious. I have since been informed the car has a petrol leak from the engine, which relates to a recall I was never made aware of. I was only aware of this when petrol was spraying out of the engine and I had to have the recovered for safety reasons. The dealership has had my car for over a week now with communication being their still waiting for the part. When I took the car in I had to call them myself, only to be told they were still checking warranty and that I could collect the car.
When I attended to collect it, I was then told by another member of staff that the car is too dangerous to drive due to the petrol leak. This raises serious concerns as I was initially being allowed to take it back in that condition.
I was provided with a courtesy car, which is smaller than my vehicle, and was told this would be upgraded within a few days. A week later, I have heard nothing. I have also been told the required part is still unavailable, with no clear timeline for repair.
At this stage, this situation is completely unacceptable. The car has had repeated faults, poor workmanship, safety issues, and a complete lack of communication throughout.
I no longer have confidence in this vehicle and believe it should be returned, with a full resolution provided at no cost to myself.
This has been an extremely stressful and disappointing experience from start to finish. I would strongly advise others to think carefully before purchasing from Henley Nissan.

A very trustworthy company with fair pricing and genuinely understanding staff. Special thanks to Callum Holland for being exceptionally helpful.

Polite staff, knew what they were on about!
Clear on explaining different type of covers.

Vehicle was very clean in and out, was serviced and Mot'd before collecting

Plenty of time to make my mind up with no undue pressure.Professional yet friendly salesman approach.A great overall experience.

The staff were friendly, polite and very helpful from start to finish. They have followed up to make sure I am satisfied with my purchase.

Hendy Nissan Crawley were great because Charlie Milton did an excellent job of ensuring that the car was clean, both inside and outside, explained clearly what was happening with the car when worked on at the workshop. Clearly explained how the car worked and gave us some tips on how to use it more efficiently.
He never pushed us and always gave us information without asking and overall id highly recommend and had a good experience.

Excellent sales experience from start to finish. Ray was super helpful and made the whole process of test driving the car, buying the car and trading in my old vehicle, very enjoyable. Everything perfectly explained. My only criticism is of the site and lack of parking. There are so many vehicles all over the road and in the car park it feels hazardous even driving around trying to find a space.

I'd recommend Hendy Kia Bournemouth to anyone because …they offer a professional, friendly service and genuinely go the extra mile to secure a great deal. The team are knowledgeable, transparent, and make the whole process smooth and stress-free from start to finish.

The staff were very helpful and the salesmen explained things clearly. We were provided with coffee on arrival and offered refills. Overall we were please with Hendy Ford Fareham

Astonishingly incompetent, giving every indication they simply don't give a damn about customers after the order's been made. If it was a one-off I might give them the benefit of the doubt but the shocking behaviour went on for nearly six months, and we're far from the only customers to be treated like this by Hendy.

Hendy were the supplying network for a vehicle leased through a third party leasing broker. Both the broker and us spent the five months between order and delivery being ignored, messed around and generally treated like mushrooms. Basic requests for delivery updates went ignored, if we were lucky we'd receive single-line responses that failed to answer any questions and essentially told us to foxtrot oscar. Even enquiries about dealer-fit options (that we'd have paid for directly) went ignored. We actually got more information and support from our local Kia dealership (Gatwick Kia), who already knew they wouldn't be suppling the vehicle. When the van finally arrived at Hendy they made us wait another two weeks before they got round to arranging delivery.

As a small concession to the appalling customer service they'd provided Hendy finally agreed to include some mats with the vehicle for no additional cost. The van of course arrived without mats and we spent a further two-months chasing, eventually giving up and ordering via the local dealer on the understanding Hendy would reimburse against the invoice. Unsurprisingly it took another two weeks before they paid up, and even then they decided to not pay the VAT.

A masterclass in poor customer service, something Hendy Group are becoming well known for. Avoid like the plague!

I was very disappointed when my car was serviced. It was in the workshop for the majority of the day and there was poor communication from the service department. At 13:00 we were told it was being washed. The car was returned around 14:40 and I suspect the cleaning was done by an apprentice who may have caused light scratches on the car a dent and paintwork damage to the driver’s and passenger doors.
I was asked to speak with the service manager after sending photographs of the damage and they only provided two photos to confirm it was there, despite no photographs of the driver’s door or any sign of damage in those images.
In fairness, they offered to polish out the light scratches if I returned the car.
I raised the issues with JLR and was told they would contact Hendy and I should expect contact from a senior member of management within 48 hours. However, no contact has been made from Hendy and I have been left with damage to my wife’s car. I have no confidence in Christchurch Handling Group to rectify the damage and I am considering paying for the repair myself. In the interest of any owners considering taking their vehicles to this dealer I would advise them to think again.

Fantastic customer service, very poor valet.

Hendy MG Poole

My advice is to completely avoid Hendy MG Poole and the Hendy Group as a whole.

My dad was going to purchase a car with Hendy MG Poole and put a deposit down.

After getting the order form wrong in excess of 3 times and unexplained delays, despite being provided with crystal clear instructions verbal and written, dad decided to cancel the order. To which they were not happy about.

That is one issue incompetence.

Secondly, try and get a refund from these!

After battling for over 3 weeks for a refund, still no refund, numerous delay tactics and in clear breach of the Consumer Rights Act 2015.

Also requested a deadlock letter to escalate to the Motor Ombudsman, nothing forthcoming.

I will be taking over this as of tomorrow and will be looking to proceed legally.

No Communication, car needed a repair as the hybrid battery wasn’t charging so went in for a repair, after chasing a number of times I was able to pick the car up only for it to break down again with the same issue. Car has been with Hendys for over a week and I don’t know what’s being done or when I will get it back. I ring and I never get through and messages left to update me are ignored. Finding the whole customer service experience utterly useless. Downloaded the app to see if it was better but unfortunately it’s serves no purpose!!!!

We have been struggling to decide on whether or not to go for a hybrid after a disastrous experience elsewhere; also whether to go for PCP or cash. Steph was an absolute star in helping us to make a decision. We really appreciated her advice and honesty, without any pressure whatsoever. She is a credit to Hendy; they are very lucky to have her in their team.

We recently purchased a new car from Hendy Kia Bournemouth and received a truly first-class service from Dillon Tingzon. From start to finish, the entire experience was smooth, welcoming, and extremely well handled.

Dillon was friendly, warm, and professional throughout, and all staff made us feel comfortable — including offering drinks regularly, which was a lovely touch. Every step of the process was clearly explained in detail, and we were constantly reassured and encouraged to ask questions, which made the whole experience feel relaxed and stress-free.

Once we chose the car we liked, Dillon made everything incredibly easy — from selecting colours and extras to walking us through all available options. We were shown the model at the dealership, allowing us to really get a feel for the car, its comfort, and all the special features it offers. Nothing felt rushed, and everything was handled with care and attention.

What really stood out was Dillon’s reliability. He always kept his word, especially when it came to promised phone calls while we were waiting for the car to be made. He consistently kept us updated and informed, which made a big difference and showed genuine care and professionalism.

I genuinely cannot fault the entire experience, and that is entirely thanks to Dillon. He made what can sometimes be a daunting process feel easy, enjoyable, and exciting. A huge thank you to Dillon Tingzon — an absolute credit to Kia.

I found from start to finish the communication and customer service from Tony Robert’s exceptional