Highgrove Beds Ltd Avis 

147
TrustScore 4.5 sur 5

4,3

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Noté 5 sur 5 étoiles

New pocket mattress bought and installed for my mum who is 93 years old Delivered by two very helpful drivers who went above and beyond Mum could not be happier so thanks all round!

L'entreprise a répondu

Noté 5 sur 5 étoiles

Finally sleeping properly again After putting off replacing our mattress for far too long, we chose a Highgrove mattress from our local bed shop. It has made such a difference. Supportive, comfortabl... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

In less than 8 months this bed is insufferably soft and saggy, never was the same standard of manufacture as the show model in the retailers showroom (we chose one firm and one soft mattress and recli... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I've just had delivered a bed and headboard for my spare bedroom. I had to get another Highgrove bed in my opinion, as the one I bought for my own bedroom is fantastic quality. That one I've had a f... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Fabricant

Écrit par l'entreprise

Beds Of Fine Quality - Highgrove Beds is a privately owned business founded in 2002. Currently the largest bed manufacturing plant in the UK and one of the most modern in Europe. Currently Sitting on a 450,000 sq ft facility.


Coordonnées de contact

4,3

Excellent

TrustScore 4.5 sur 5

147 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

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4,3

Tous les avis

(147)

28 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Many thanks from my 93 year old mother

New pocket mattress bought and installed for my mum who is 93 years old
Delivered by two very helpful drivers who went above and beyond
Mum could not be happier so thanks all round!

28 juillet 2026
Avis spontané
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Réponse de Highgrove Beds Ltd

Thank you so much for your lovely review. We’re delighted to hear that your mum is so happy with her new mattress and that the delivery team went above and beyond to make sure everything went smoothly.

Please pass on our very best wishes to your mum, and we hope she enjoys many comfortable and restful nights on her new Highgrove mattress! 😊

The Highgrove Beds Team

Noté 5 sur 5 étoiles

Fantastic bed!

I've just had delivered a bed and headboard for my spare bedroom. I had to get another Highgrove bed in my opinion, as the one I bought for my own bedroom is fantastic quality. That one I've had a few years, and it's still immaculate and I get a great night's sleep every night. Cheers all for a great product at reasonable prices.

13 juillet 2026
Avis spontané
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Réponse de Highgrove Beds Ltd

Thank you so much for your kind words and for choosing Highgrove Beds again! It means a lot to hear that your original bed is still giving you a fantastic night's sleep after all these years. We're delighted you've trusted us with your spare bedroom too. We hope your guests enjoy the same comfort and quality. Thank you for your continued support!

Noté 5 sur 5 étoiles

I am extremely happy with my end…

I am extremely happy with my end opening ottoman bases. The quality is excellent.
I wish i had bought them a long time ago. The space they provide is fabulous.

I would highly recommend this company

10 juillet 2026
Avis spontané
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Réponse de Highgrove Beds Ltd

Thank you so much for your wonderful review! We’re delighted to hear how happy you are with your end-opening ottoman bases and the extra storage they provide. It’s amazing how much you can hide away in there!

We really appreciate your recommendation and hope you enjoy your new beds for many years to come.
Kate - Highgrove Beds

Noté 1 sur 5 étoiles

Very disappointed, not the same quality as display model and practically unusable in less than a year.

In less than 8 months this bed is insufferably soft and saggy, never was the same standard of manufacture as the show model in the retailers showroom (we chose one firm and one soft mattress and reclining bases). I chose a firm mattress as I have medical issues but sleeping on this thing is leaving me in agony every morning, no support in it at all. Retailer sent out their third party assessor who of course ruled in their favour and said there is nothing wrong with it. An utter waste of money, it's like trying to sleep on a giant blancmange. I am 12.5 stone and wife is 9 so its not like we are even big people.

1 juillet 2026
Avis spontané
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Réponse de Highgrove Beds Ltd

Thank you for taking the time to share your feedback. We’re sincerely sorry to hear about your experience and appreciate how disappointing and frustrating this must be.

Please could you let us know which retailer you purchased from, and email your contact details, order information and mattress model to customerservice@highgrovebeds.co.uk so we can look into this further for you?

Our sincere apologies again, and we’ll do our best to help once we have the details.

Kind regards,
Kate

Noté 5 sur 5 étoiles

Wow finally sleeping good again

Wow finally sleeping good again. I’ve been suffering with back issues for around 3years now. It’s not till I was referred by a friend to try a certain mattress from highgrove beds. My god am I impressed. The quality off the mattress is second to none and the sleep I’ve been getting is worth the world to me. Thank you Highgrove Beds you’re the best!!!

24 juin 2026
Avis spontané
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Réponse de Highgrove Beds Ltd

Thank you for your lovely review. We’re so pleased to hear your new Highgrove mattress has made such a difference and that you’re sleeping properly again. Comfort and support are exactly what we aim for, so it’s great to know you’re waking up feeling better. Thank you for choosing Highgrove.

Noté 5 sur 5 étoiles

HIGHGROVE BEDS…

I have purchased my second High Grove Harrington Ortho divan set the mattresses are superb comfortable and great value for money i would highly recommend
Also purchased thier floorstanding delexe Headboards outstanding yet again Karen South Wales

21 juin 2026
Avis spontané
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Réponse de Highgrove Beds Ltd

Thank you so much, Karen. We’re delighted to hear you’re enjoying your second Highgrove Harrington Ortho divan set and that the mattress has delivered again on comfort and value. It’s also lovely to hear such positive feedback about your deluxe floorstanding headboards.

We really appreciate your recommendation and continued support.

Best wishes,
Highgrove Beds

Noté 5 sur 5 étoiles

Absolutely fantastic beds

Absolutely fantastic beds, would recommend 100%

23 juin 2026
Avis spontané
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Réponse de Highgrove Beds Ltd

Thank you so much, Sheehan, that’s lovely to hear! We’re really pleased you’re happy with the beds and truly appreciate the recommendation.

Noté 5 sur 5 étoiles

Tried, tested and recommended

I've worked for Highgrove Beds for over 10 years and have personally owned multiple Highgrove beds, upgrading in size as my needs have changed. Having experienced the quality firsthand, I can confidently say that the comfort, support and durability are outstanding.



I've also recommended Highgrove beds to friends and family over the years, and the feedback has always been extremely positive. Everyone who has purchased one has been impressed with the comfort and quality, and many have commented on how much better they sleep.



Based on my own experience and the experiences of those I've recommended them to, I would highly recommend Highgrove Beds to anyone looking for a comfortable, well-made bed that offers excellent value for money

22 juin 2026
Avis spontané
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Réponse de Highgrove Beds Ltd

Thank you so much Jess for such a lovely review and for your continued support over the years.

It’s fantastic to hear that you’ve experienced the comfort, quality and durability of Highgrove Beds first-hand, and even better to know that your friends and family have had such positive experiences too.

We really appreciate your recommendation and your kind words.

Noté 5 sur 5 étoiles

Finally sleeping properly again

Finally sleeping properly again
After putting off replacing our mattress for far too long, we chose a Highgrove mattress from our local bed shop. It has made such a difference. Supportive, comfortable and no more waking up with a stiff back.

21 mai 2026
Avis spontané
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Réponse de Highgrove Beds Ltd

Thank you for your lovely review Lindell. We’re so pleased to hear your new Highgrove mattress has made such a difference and that you’re sleeping properly again. Comfort and support are exactly what we aim for, so it’s great to know you’re waking up feeling better. Thank you for choosing Highgrove.

Noté 5 sur 5 étoiles

Treated myself to a new bed and have…

Treated myself to a new bed and have never slept better, ordering experience was easy and I love my new purchase!

22 mai 2026
Avis spontané
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Réponse de Highgrove Beds Ltd

Thank you so much for your lovely review Katy.

We’re delighted to hear you’re sleeping better and that you found the ordering experience easy. It’s great to know you love your new bed, and we really appreciate you choosing Highgrove.

Noté 5 sur 5 étoiles

Really pleased with my new mattress

Really pleased with my new mattress. Great customer service and quick delivery. Would certainly recommend.

15 juin 2026
Avis spontané
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Réponse de Highgrove Beds Ltd

Thank you so much for your lovely review Rebecca.

We’re really pleased to hear you’re happy with your new mattress and that you had a great experience with our customer service and delivery. We really appreciate the recommendation and hope you enjoy many comfortable nights’ sleep.

Noté 5 sur 5 étoiles

Ordered new mattress

Ordered new mattress, arrived very promptly and great customer service. Been sleeping the best in years!

26 mai 2026
Avis spontané
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Réponse de Highgrove Beds Ltd

Hi Rebecca,

Thank you so much for your lovely review.

We’re really pleased to hear your new mattress arrived promptly and that you had a great experience with our customer service team.

Most importantly, it’s wonderful to hear you’ve been sleeping the best you have in years, that’s exactly what we love to hear.

Best wishes,
The Highgrove Beds Team

Noté 5 sur 5 étoiles

Really happy with my Highgrove Sanctum…

Really happy with my Highgrove Sanctum Nature 2000 Mattress. It was a great price, arrived quickly and feels really comfortable. Would highly recommend.

26 mai 2026
Avis spontané
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Réponse de Highgrove Beds Ltd

Hi Daniel,

Thank you so much for your kind review.

We’re delighted to hear you’re happy with your Highgrove Sanctum Nature 2000 Mattress and that it arrived quickly. It’s great to know you found it comfortable and good value too.

We really appreciate your recommendation and hope you enjoy many restful nights’ sleep.

Kind regards,
The Highgrove Beds Team

Noté 4 sur 5 étoiles

Amazing company to deal with and…

Amazing company to deal with and fantastic mattress - super comfortable, really helpful and delivered on time. Thank you so much to everyone at the team here - definitely recommend this company for the future :)

24 mai 2026
Avis spontané
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Réponse de Highgrove Beds Ltd

Hi Alex,

Thank you so much for your lovely review.

We’re really pleased to hear you had such a positive experience with Highgrove Beds and that you’re happy with your new mattress. It’s great to know the team were helpful, delivery was on time, and most importantly, that you’re finding it super comfortable.
We really appreciate your recommendation and hope you enjoy many great nights’ sleep.

Kind regards,
The Highgrove Beds Team

Noté 5 sur 5 étoiles

Thank You Ever So Much Highgrove Beds

This revised and updated review and rating, is based on the exceptional customer service, which was received from Highgrove Beds, in response to the 1 star review that I posted on Trustpilot not so long ago.

I can truly say that their determination to resolve the issue, that was outlined in my initial 1 star review, exceeded expectations to the point where I was overwhelmed by how helpful and considerate they were.

Without question, I can say that dealing with the company, has been one of the most pleasant experiences that I can remember, when having to make a complaint.

It’s safe to say that Neil Robinson, the person who reached out to me via my Trustpilot review, was instrumental in making the whole process dare I say it, enjoyable even. At no point was he ever unpleasant when speaking to him over the phone or communicating with him via email.

In next to no time, a replacement mattress was speedily arranged for delivery, albeit it a different one, as my sister was reluctant to have the exact same type.

I can’t thank him enough, for the time and effort that he put in to make the experience of complaining to Highgrove Beds a pleasant one.

In light of all of this, I would recommend them highly as a company, who go out of their way to help to resolve any issue that you may have with a purchase from them.

Well done to them and especially to Neil Robinson.

16 mai 2026
Avis spontané
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Réponse de Highgrove Beds Ltd

Dear Sean, thanks for getting in touch.Please could you get in contact with me at customersupport@highgrovebeds.co.uk and I am sure that we can help sort this for your sister. Kind regards Neil

Noté 5 sur 5 étoiles

Really pleased with this mattress so…

Really pleased with this mattress so far. It feels supportive but still comfortable, and the quality seems very good. I’ve been sleeping well on it and it feels much better than our previous one without being too firm. Delivery was smooth as well and overall it feels like good value for the money

11 avril 2026
Avis spontané
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Réponse de Highgrove Beds Ltd

Hi Liam,

Thank you for taking the time to leave a review. We're pleased to hear that you're enjoying your new mattress and finding it supportive, comfortable, and good value for money. It’s also great to hear that the delivery went smoothly.

Warm regards,
Debbie

Noté 5 sur 5 étoiles

Really quick delivery and lovely…

Really quick delivery and lovely mattress

24 avril 2026
Avis spontané
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Réponse de Highgrove Beds Ltd

Hi Suzie,

Thank you for taking the time to leave a review. We're pleased to hear that you're satisfied with the delivery and are enjoying your new mattress.

Warm regards,
Debbie

Noté 5 sur 5 étoiles

I have had my ambience latex 2000…

I have had my ambience latex 2000 mattress for about a year now and it is quite simply the best mattress I have ever slept on. The delivery was quick and the quality is superb.

2 mai 2025
Avis spontané
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Réponse de Highgrove Beds Ltd

Hi Shaun,

Thank you for your review. We’re delighted to hear you’re still enjoying your Ambience Latex 2000 after a year and that both the delivery and quality lived up to expectations. Thank you for choosing Highgrove Beds.

Warm regards,
Alex

Noté 5 sur 5 étoiles

My New Highgrove Elements Hybrid Mattress..Amazing!

It's been a couple of weeks since I received my new Highrove Elements Hybrid Mattress. My quality of sleep has improved markedly in just a short time. Needless to say, I'm really happy with my new mattress.
Thanks, Highgrove!

23 mars 2026
Avis spontané
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Réponse de Highgrove Beds Ltd

Hi DD Angry British Person, we're delighted to hear you are happy with your new Elements mattress. Thank you for choosing Highgrove and for taking the time to share your experience.

Warm regards,
Debbie

Noté 5 sur 5 étoiles

Somerset Pocket Mattress

Bought the Somerset Pocket Mattress from my local store. After my old mattress anything would be nice but in all honesty its fantastic- had some really good nights sleep.

2 avril 2026
Avis spontané
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Réponse de Highgrove Beds Ltd

Dear Maddie, many thanks for the kind words. We hope you have many years of great sleep on your new Highgrove mattress.
Best wishes,
Alex

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