HiQ Tyres & Autocare - Lancaster Avis 

HiQ chaps are amazing, they will always do their best for you. Whenever I have a problem, they fix my van and get me back on the road as soon as they can, even squeezing in my repair when they are really busy!
Thank you so much for constantly keeping me roadworthy!!

Service from the Lancaster team was professional and efficient, Thank you!

Great service received from the team at HiQ - Lancaster. I took my car in for a tyre repair which was turned around within the hour. A super professional and friendly team. I would highly recommend.

Excellent service, Joe & Lyns fit me in same day to replace a tyre. I was in and out in 20mins, was very impressed. The whole team were welcoming and did an excellent job.

Thank you once again to the lovely staff at HIQ Lancaster. I have used this garage for many years and wouldn’t go anywhere else. No job too big or small, and it really made a difficult day today (nothing to do with the car!) so much better when the mechanic managed to fix my bonnet at 5:25 just before closing.

Very friendly & helpful team, sorted out my flat tyre no problem.

Extremely quick service, friendly and very helpful team.

Avoid
I took my car to HiQ Lancaster in perfect condition for a spring replacement, but when I picked it up, there was a noise when turning the steering wheel. I returned twice to inform them that something was wrong, and both times they kept the car all day, only to tell me they couldn’t see or hear anything unusual.

After an independent mechanic checked the car, he identified the problem: the dust cover on the shock absorber wasn’t installed correctly. I took photos of the exact issue and recorded the noise that occurred when turning the steering wheel.

Despite this, they refused to admit fault and started arguing with me, claiming that the new rubber dust cover I provided wasn’t original, even though they themselves don’t offer original parts, let alone rubber covers. When they realized the issue was that they had installed the cover incorrectly—since the spring and dust cover on the other side were perfectly fine—they became rude, likely because the repair would need to be redone, which would take considerable time.

I refused to leave without a resolution and asked for their contact details to file a complaint. Eventually, the manager, speaking in a rude tone, finally told me that they would refund my money.

I took my car to them in perfect condition and got it back with a noise. They could have simply admitted they were unable to properly replace a spring. Now, I have to take my car to another service, wasting another day because of their incompetence.

I recommend avoiding HiQ Lancaster especially if you have more complex repairs to be done, to save yourself time and frustration.

Special thanks to Gary for practically rebuilding my son’s Fiesta and making it roadworthy after a breakdown. Excellent service - thank you.

Such a fantastic team of lads! We pulled up with a punctured tyre and as busy as they were, one of the team (SAM) came over to help us. We told them we were heading to the M6 and he quickly sorted a new tyre and fitted it. Showed us some great hospitality in the waiting room with free coffee and an update on the fitting. 20 mins later we were on our way home but not before he checked all other tyres and topped our windscreen wash up! Could not have asked for more - that’s what you call above and beyond!! Thanks lads - especially SAM! Keep doing what you’re doing. Merry Christmas 🎄

Amazing customer service once again. Best garage in Lancaster for fast fixes. Came for a puncture repair in my wheel and it was all sorted within 30 mins. Lovely and such polite staff and attitudes as always. couldn't recommend more! Thank you

Called in in an emergency after work
And was welcomed and helped immediately
Receptionist was lovely and the lad was helpful and polite
I will definitely be back
Thankyou 😊

Brilliant service from HiQ Lancaster yesterday. My service and MoT came in under budget. They probably the best group of its type in the NW. Possibly the World.

Called in after noticing a large bolt in tyre. We were dealt with immediately, wheel swapped for spare & new tyre ordered. Returned this morning to have new tyre fitted.
Friendly, helpful staff & great service. Thank you very much!

Great customer service, went above and beyond to sort out my flat tyre!

Brilliant help from HiQ in Lancaster. They saved our weekend when we got a puncture between N Wales and Barrow. Excellent service, friendly team, tea thrown is as well. Thank you so much

When I realised I had a puncture, I drove in to HiQ and it was dealt with straight away. I was out again in just over half an hour. Thank you for being so prompt, friendly and kind.

Brilliant service from HiQ Lancaster, tyres obtained and fitted on same day to enable my long journey the following day. Special thanks to Liam and Shane for their great service.
Thoroughly recommend this branch.

I had a nail in the tyre.....they were able to fit me in and change the tyre within 15 minutes! Great service and price. Thanks again

Amazing service from everyone at HiQ, clutch had gone in my car and they kindly let me bring the car in on the same day whilst offering me the courtesy car.
Fixed my car within 2 days and kept me updated throughout.
Would definitely recommend :) Thank you.