Avoid Towcester HiQ
Avoid Towcester HiQ. Really bad Management and customer care! Car booked in 2 weeks prior for an air-condition service and refill. Dropped in for 11am on day of appointment and came back at 4.30pm to collect. Told to wait. Then 5.10pm told that the car was not ready as they had no gas to fill up as run out during the day and delivery too late now for a 3 hour window to test if any leaks. So told the care has to be rebooked in. Rebooked in for 3 days later. Dropped off at 8.30am. Could not get in as main gate locked and then Manager arrived 10 minutes later to open it. Staff all waiting about other than being ready for customers, so another 5 mins to have "the computer system warm up"...then within 30 mins they rang to tell me the car needs to be booked in for diagnostic not service as they found a leak on Tuesday. I told them this was not what I was told by reception 3 days prior. They then said they could not do it until sometime the following week when we get more gas. Blame was placed by the reception on the person who "was not in today". Chaotic! aHead Office really need to get a focus on customer care and have the Manager of this Towcester HiQ trained how to run a proper business.
