REALLY fast delivery and they keep you updated the whole time. If an item isn't in stock, they try to get it in as quick as possible to deliver too so it's really reliable! Only issue is that the pack... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 25 Eastgate Centre, SS14 1AE Basildon, GB
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Lisez les avis des autres
Went to store in Basildon and a very helpful member of staff gave me all the info I need to make a decision on a turntable and speakers to buy I ordered on line to save carrying the items which were a... Voir plus
L'entreprise a répondu
Requested an early film and this was found by Ethan and ordered on my behalf. I was advised that a duration of 3 to 5 days for delivery and I would receive an email regarding its arrival for collectio... Voir plus
L'entreprise a répondu
The shop in Basildon Essex is where I was helped be a lovely member of staff, she helped me order a present, and also helped me look in store for another item, I felt I was taking a lot of her time, h... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de musique
- Magasin de disques compacts
- Magasin de DVD
- Magasin de disques
- Magasin de matériel Hi-Fi
- Magasin de t-shirts
À propos de hmv (UK) - Basildon
Écrit par l'entreprise
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Écrit par l'entreprise
- home of entertainment since 1921
Coordonnées de contact
Unit 25 Eastgate Centre, SS14 1AE, Basildon, Royaume-Uni
4,8
Excellent
231 avis
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Staff were helpful & knowlagble
29 mars 2025
Réponse de hmv (UK) - Basildon
Hello Fred
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Very helpful and polite staff.
25 mars 2025
Réponse de hmv (UK) - Basildon
Hi Janine
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Helpful staff
Helpful staff, great shop and I got what I needed via post as they didn't have what I wanted as it had sold out. I was very happy thank you.
16 mars 2025
Réponse de hmv (UK) - Basildon
Hi Wendy
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Fantastic and fast service
7 mars 2025
Réponse de hmv (UK) - Basildon
Hi Nigel
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Friendly Staff always happy to help.
Friendly Staff always happy to help whenever I come into the store. My boxset arrived, and it is was delivered in immaculate condition. Thank you.
3 mars 2025
Réponse de hmv (UK) - Basildon
Hello John
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Great staff easy to order and quick…
Great staff easy to order and quick delivery to store 👍
2 mars 2025
Réponse de hmv (UK) - Basildon
Hi Julie
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Great shop in basildon
Great shop in basildon staff very friendly and always helpful just pickd up an order and helped me pre order disturbed sickness re-release
28 février 2025
Réponse de hmv (UK) - Basildon
Hi Anthoney
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
If it's not in store they get it for…
If it's not in store they get it for you.
Very very helpful staff.
Mature people like myself do like face to face with people.
12 février 2025
Réponse de hmv (UK) - Basildon
Hi Mr
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Réponse de hmv (UK) - Basildon
Hi Elizabeth
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Hmv to the rescue
I wanted a dvd of tangled for my downsyndrome granddaughter who lives in Australia and they were unable to find it there I knew I could depend on hmv and I got 2 delivered quickly now on their way to make a girl happy
3 février 2025
Réponse de hmv (UK) - Basildon
Hi therese
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Extremely good service very happy and…
Extremely good service very happy and friendly staff
25 janvier 2025
Réponse de hmv (UK) - Basildon
Hi Roland
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great store, great staff and great prices!
Love the store, still the same quality service it's been giving for many years! Extremely helpful staff and decent special offers! What more can you ask for!
17 janvier 2025
Réponse de hmv (UK) - Basildon
Hi Gillian
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Terrible customer service.
Over the past 6 months I've had to return 6 vinyl albums back to my lo store for exchange or refund.
The last time I was offered a gift card refund eben though I bought the original lps on my credit card. I 've been in contact with customer services about all my issues and they have been very unhelpful. This has put me off shopping again with HMV although I have to now because of my giftcard. I feel I have been treated very badly.
12 janvier 2025
Réponse de hmv (UK) - Basildon
Hi Mr Workman
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent orders, apologies for any disappointment caused. Please contact us at store.service@hmv.co.uk again so we can try and assist you further.
Réponse de hmv (UK) - Basildon
Hi Malcolm
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Fab service instore and online .
After going into store and them being out of stock the adviser in store checked the website and said that the item was available online to order which was fantastic customer service.
Website really easy to use and item arrived earlier than stated online so great service all around .
4 janvier 2025
Réponse de hmv (UK) - Basildon
Hello Mrs Forster,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Good customer service
Good customer service. But the item took ages to arrive to the shop
29 décembre 2024
Réponse de hmv (UK) - Basildon
Hello Claire
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
I ordered a gift that didn’t arrive until Christmas in time but was available in store
I ordered a gift that didn’t arrive until Christmas Eve. The same gift I ordered online was in store, I wasn’t allowed to take that in place of the the order I was still waiting for, so I paid for the gift on the shop floor rather than disappoint my daughter. When the gift did arrive, I explained that the gift was no longer needed as I bought the same item that was already in store. In store, They said i needed to post the item back to HMV. I said i would not send this back if I am bearing the cost of postage. They said that they would speak to their manager and arrange for this to be returned to HMV and that I would need to wait for at least 2 weeks for a refund. If an item is in store that I ordered online and not received, I think there needs to be a process more aligned to just swap and HMV manage the swap out so that I am not out of pocket for weeks. The store was BASILDON and the lady that advised me is called Julia/Jules. Your order 1089863. I look forward to receiving my refund of £29.99 in due course.
30 décembre 2024
Réponse de hmv (UK) - Basildon
Hi Kirsty
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further.
Great service
Great service and fast in getting the cd I wanted . Excellent thank you
27 décembre 2024
Réponse de hmv (UK) - Basildon
Hi Mr
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Not smashed
28 décembre 2024
Réponse de hmv (UK) - Basildon
Hi Emily
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Réponse de hmv (UK) - Basildon
Hello Vernon
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
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