On-line purchase, click & collect. Easy use of website, store locator. E-mailed when dispatched, e-mailed again once at store. No issues on pick up, polite,friendly staff, e-mailed receipt. Trouble fr... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement11/13 Russel Way, Metrocentre, NE11 9YZ Gateshead, GB
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Lisez les avis des autres
Brilliant service, good price, fast delivery. Has a great selection of top titles in film and music and also more specialist items. Fantastic store with a fabulous staff 5 stars ⭐️⭐️⭐️⭐️⭐️
L'entreprise a répondu
HMV continue to be one of the last high street retailers for physical media. I regularly go to pick up something every month now because they have what I'm looking for and at a competitive price. The... Voir plus
L'entreprise a répondu
I ordered this item (cd wallet) on click and collect but it was not available for collection soon enough - not on the same day or the day after. Therefore no longer needed as it was intended as tra... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de musique
- Magasin de disques compacts
- Magasin de DVD
- Magasin de disques
- Magasin de matériel Hi-Fi
- Magasin de t-shirts
À propos de hmv (UK) - Gateshead
Écrit par l'entreprise
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Écrit par l'entreprise
- home of entertainment since 1921
Coordonnées de contact
11/13 Russel Way, Metrocentre, NE11 9YZ, Gateshead, Royaume-Uni
4,8
Excellent
264 avis
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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Scott
Scott, the colleague I dealt with, was absolutely fantastic. Very helpful, knowledgeable and altogether fab!!
4 mai 2026
Réponse de hmv (UK) - Gateshead
Hi Pauline
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
staff are so friendly and product…
staff are so friendly and product quality is more than great
28 avril 2026
Réponse de hmv (UK) - Gateshead
Hi Joseph
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Réponse de hmv (UK) - Gateshead
Hi Geoff
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great shop, long may it continue.
Brilliant service, good price, fast delivery. Has a great selection of top titles in film and music and also more specialist items. Fantastic store with a fabulous staff 5 stars ⭐️⭐️⭐️⭐️⭐️
8 avril 2026
Réponse de hmv (UK) - Gateshead
Hi MW
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Gateshead store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
On-line purchase
On-line purchase, click & collect. Easy use of website, store locator. E-mailed when dispatched, e-mailed again once at store. No issues on pick up, polite,friendly staff, e-mailed receipt. Trouble free purchase.
4 avril 2026
Réponse de hmv (UK) - Gateshead
Hi Stuart
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Ordered and received promptly
The staff member in store was very helpful. He found the DVD I wanted and ordered in store for me.
The order came promptly and was just what I wanted.
31 mars 2026
Réponse de hmv (UK) - Gateshead
Hi Barbara
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
So easy to order on line and arrived on…
So easy to order on line and arrived on expected delivery date.
27 mars 2026
Réponse de hmv (UK) - Gateshead
Hello Sue
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Réponse de hmv (UK) - Gateshead
Hi there,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Thanks to Tyler at your Metrocentre…
Thanks to Tyler at your Metrocentre store in Gateshead who ordered very professionally on his system and advised i would be emailed with delivery timescale .Excellent service and a credit to the company
11 mars 2026
Réponse de hmv (UK) - Gateshead
Hi Chris
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Really helpful staff
Really helpful staff , I felt that I was well looked after,even when I asked for something obscure .THANKS!
22 mars 2026
Réponse de hmv (UK) - Gateshead
Hi Bill
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
very easy seamless process
very easy seamless process.
on pick up staff were polite and friendly.
couldn’t fault anything
19 mars 2026
Réponse de hmv (UK) - Gateshead
Hi Georgia
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very friendly,helpful staff
Very friendly,helpful staff.
Ordered product and arrived in time
12 mars 2026
Réponse de hmv (UK) - Gateshead
Hi MRS
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Product Unavailable
The goods I required was unavailable to purchase. However, I was informed I could order the item and when it would be available to purchase.
I received the item as planned.
I was very happy with the assistance I received
12 décembre 2025
Réponse de hmv (UK) - Gateshead
Hi there,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Had damaged blu ray sent to me and…
Had damaged blu ray sent to me and returned and exchanged it at Metro centre store without any issues at all.
28 février 2026
Réponse de hmv (UK) - Gateshead
Hi Martin
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Réponse de hmv (UK) - Gateshead
Hi Jean
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Matty, great shop assistant!
Matty, the shop assistant who dealt with my order was friendly and very helpful. My record was delivered on the release date and was a joy to listen to :-)
19 février 2026
Réponse de hmv (UK) - Gateshead
Hello Joanne,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Réponse de hmv (UK) - Gateshead
Hello
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Réponse de hmv (UK) - Gateshead
Hi Louise
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Attended for a signing really great…
Attended for a signing really great service throughout and the whole team was really helpful
22 février 2026
Réponse de hmv (UK) - Gateshead
Hi there,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great service in store to order and…
Great service in store to order and arrived quickly
18 février 2026
Réponse de hmv (UK) - Gateshead
Hi Dawn
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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