Unfortunately when you order from sale items the website is rubbish. Clunky and keeps freezing and when you get to the checkout you can’t pay as something in your basket as sold out. It doesn’t te... Voir plus
Établissement
Changer d'établissement9/17 High Street, LE1 4FP Leicester, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
I ordered a pre-issue vinyl for collection in-store. It arrived whilst I was on holiday. I found it both difficult and annoying that I had to contact head office to advise that my collection date w... Voir plus
L'entreprise a répondu
Excellent service from helping a disabled person to finding the item wanted, ordering it and then receiving confirmation that it was in store. To which it was picked up with ease. Staff were knowledge... Voir plus
L'entreprise a répondu
Ordered item online to pick up at store. Arrived very quickly. Forgot Photo ID, but store clerk allowed pick up anyway (probably age verification, which I passed, being over 50). Item brand new as des... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de musique
- Magasin de disques compacts
- Magasin de DVD
- Magasin de disques
- Magasin de matériel Hi-Fi
- Magasin de t-shirts
À propos de hmv (UK) - Leicester
Écrit par l'entreprise
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Écrit par l'entreprise
- home of entertainment since 1921
Coordonnées de contact
9/17 High Street, LE1 4FP, Leicester, Royaume-Uni
4,8
Excellent
377 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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Comment cette entreprise utilise Trustpilot
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Easy to order and pick up
12 septembre 2025
Réponse de hmv (UK) - Leicester
Hi Gina
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Good, efficient service went in store, orderef
Went in store, ordered it , paid, pick up in a few days, sorted
29 août 2025
Réponse de hmv (UK) - Leicester
Hello David
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
The guy at the till was rlly funny and…
The guy at the till was rlly funny and I liked him very much
29 août 2025
Réponse de hmv (UK) - Leicester
Hi Leighton
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
fast delivery
20 août 2025
Réponse de hmv (UK) - Leicester
Hi Karl
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Super collection experience
The emails updating me on the progress of my order were very helpful. When I collected my order from the Leicester store Sal was lovely - she made a simple collection feel like a special event. Thank you Sal.
18 août 2025
Réponse de hmv (UK) - Leicester
Hi Julie-Ann
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Rich,... A valuable member of the team
After receiving an email about a collection, Rich was very helpful in letting us know the order process once we were there and we were no longer confused. This is the second time he has helped us out. Its evident that he is attentive to customer needs, passionate in regards to providing good customer service and is an outstanding asset to your Leicester team.
1 août 2025
Réponse de hmv (UK) - Leicester
Hi Sarah
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
My request was not in store but collection and payment arranged
The HMV sales assistant responded positively to my request, its absence in store meant it could be collected or delivered. I chose the former facilitated that arrangement along with the payment.
6 juillet 2025
Réponse de hmv (UK) - Leicester
Hi John
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time.
Have a great day!
Staff member was very helpful and the…
Staff member was very helpful and the delivery was very prompt.
9 juillet 2025
Réponse de hmv (UK) - Leicester
Hi Janice
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Réponse de hmv (UK) - Leicester
Hi Adam
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Faulty item
I bought a 3cd album and it only had 2cds in. I went back to the shop and they didn't have a replacement on the shelf. So I (paying customer) had to pay extra on top of the album for it to be delivered to my address which I shouldn't of had to pay because it was not my fault that you ( the shop ) are selling faulty items!!
21 juin 2025
Avis spontané
Réponse de hmv (UK) - Leicester
Hello Joseph
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Réponse de hmv (UK) - Leicester
Hi Francis
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Réponse de hmv (UK) - Leicester
Hi Steven
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Réponse de hmv (UK) - Leicester
Hi Ken
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Ordered dvd.
Always helpful instore.
No problem ordering dvd for me.
Just overall a great experience.
22 juin 2025
Réponse de hmv (UK) - Leicester
Hi Kevin
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great customer service from Ben replacing item
Great customer service when replacing faulty headphones!
11 juin 2025
Réponse de hmv (UK) - Leicester
Hi Harry
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Polite and helpful staff 👍
Polite and helpful staff 👍
Everything explained in a way easy for me to understand. (Memory problems!)
Great staff member Sal.
Would use them again
18 juin 2025
Réponse de hmv (UK) - Leicester
Hi Geraldine
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very helpful staff and quick service
13 juin 2025
Réponse de hmv (UK) - Leicester
Hi
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
First time user and was impressed how…
First time user and was impressed how well it went. Price on screen was what I paid, no £25 p&p added on at the end because it was a not well known American artist. I will be trawling through HMV before ordering in future.🌟🌟🌟🌟🌟
12 juin 2025
Réponse de hmv (UK) - Leicester
Hi graham
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very helpful ordering process and…
Very helpful ordering process and extremely prompt delivery and trouble free collection.
3 juin 2025
Réponse de hmv (UK) - Leicester
Hi SB
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Réponse de hmv (UK) - Leicester
Hi Angela
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
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