The staff at HMV shop in Middlesbrough were extremely helpful and knowledgeable. The communication of when to expect the Vinyl was great and was delivered on time in good condition. Have no hesitation... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement33 Centre Mall, Cleveland Centre, TS1 2NR Middlesbrough, GB
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Easy online purchase. Collected from store on dates initially given. No problems whatsoever. Would purchase again.
The order took far too long to arrive and it came in separate parcels on different days!The store were far more helpful and therefore I will not order online from you again for an instore collection... Voir plus
L'entreprise a répondu
Shopping at HMV outlets is the way I prefer to shop for music. I have been a customer for almost 4 decades. Staff are friendly, approachable & helpful. As a regular customer, I am valued. My purchase... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de musique
- Magasin de disques compacts
- Magasin de DVD
- Magasin de disques
- Magasin de matériel Hi-Fi
- Magasin de t-shirts
À propos de hmv (UK) - Middlesbrough
Écrit par l'entreprise
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Écrit par l'entreprise
- home of entertainment since 1921
Coordonnées de contact
33 Centre Mall, Cleveland Centre, TS1 2NR, Middlesbrough, Royaume-Uni
4,6
Excellent
269 avis
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Easy online purchase
Easy online purchase. Collected from store on dates initially given. No problems whatsoever. Would purchase again.
19 juin 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Réponse de hmv (UK) - Middlesbrough
Hi Summer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
HMV staff helpful and knowledgeable.
The staff at HMV shop in Middlesbrough were extremely helpful and knowledgeable. The communication of when to expect the Vinyl was great and was delivered on time in good condition. Have no hesitation in recommending HMV and will continue to shop there.
11 juin 2026
Réponse de hmv (UK) - Middlesbrough
Hi Janice
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Réponse de hmv (UK) - Middlesbrough
Hi Paul
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Never got the parcel as it said it was…
Never got the parcel as it said it was out of stock however still took my money
4 juin 2026
Réponse de hmv (UK) - Middlesbrough
Hi Josie
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. Please be advised we only take an authorisation at the time of ordering, payment is not taken until the item is ready for dispatch. Kind regards.
Fast efficient knowledgeable, courteous, what more could we want
Just simple straightforward nothing too much trouble just a great efficient service by the staff, its always a pleasure.
2 juin 2026
Réponse de hmv (UK) - Middlesbrough
Hi Stephen
Thank you for leaving a 5-star review! We pride ourselves on offering our customers the best experience, and we’re so pleased to hear this has paid off.
See you soon :-)
Great online service
Great online service . Did click and collect at my local store and only waited 2 days for my item . Perfect service .
1 juin 2026
Réponse de hmv (UK) - Middlesbrough
Hi Suzanne
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
The order took far too long to arrive…
The order took far too long to arrive and it came in separate parcels on different days!The store were far more helpful and therefore I will not order online from you again for an instore collection
30 mai 2026
Réponse de hmv (UK) - Middlesbrough
Hi Customer
Thanks for getting in touch.
We're sorry to hear of the delay with your order reaching the store.
We can see that your delivery of your order was completed recently, apologies for any disappointment that may have been caused as a result of this slight delay.
Réponse de hmv (UK) - Middlesbrough
Hi Phil,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Réponse de hmv (UK) - Middlesbrough
Hi Gordon
Thanks so much for leaving us a 5-star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Good shopping experience
Ordered online picked up in store near me staff were very helpful and pleasant
10 mai 2026
Réponse de hmv (UK) - Middlesbrough
Hi Carole,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
There help me and let us get sorted my…
There help me and let us get sorted my orders on there side for deliverys and there helpful and polite i would so this again
24 avril 2026
Réponse de hmv (UK) - Middlesbrough
Hi Donny
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Over 100 years of excellence.
Shopping at HMV outlets is the way I prefer to shop for music. I have been a customer for almost 4 decades.
Staff are friendly, approachable & helpful. As a regular customer, I am valued. My purchase preferences are recognised and staff always keep me updated on what is available and upcoming. This kind of customer care & service is what keeps HMV, the only recognised entertainment, music & film outlet to date. Over 100 years of excellence.
14 avril 2026
Réponse de hmv (UK) - Middlesbrough
Hi Duane
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
NIGHTMARE TO GET THROUGH TO THE…
NIGHTMARE TO GET THROUGH TO THE STORE....CHARGED 7P A MINUTE FIRST, THEN COMPUTER VOICE SO QUIET CAN HARDLY HEAR IT, NO OPTION TO ASK IF CLICK AND COLLECT ITEM IS IN, CANNOT RING THE STORE, WHEN PUT THROUGH IT GOES BACK TO COMPUTER VOICE AGAIN WHO REPEATS EVERYTHING TWICE(WITHOUT THE OPTION I WANT)...EVENTUALLY AFTER OVER AN HOUR, SOMEONE PUT ME THROUGH TO THE STORE......NO ANSWER.....!!!!!!!
G.MARSTON
2 avril 2026
Réponse de hmv (UK) - Middlesbrough
Hi Geoff
Thanks so much for leaving us a review.
We were sorry to learn of your disappointment at the cost of your recent call to our store. The reason we provide 084 numbers for stores is that they offer additional options and increased functionality that helps us maintain consistent service levels across all of our stores. Regrettably, we do not have control over what additional access fees the various phone providers charge. For this reason we do highlight the additional potential cost to our customers at the beginning of each call stating that "Calls are charged at 7 pence per minute plus your phone company's access charge".
Should you encounter difficulties contacting any of our stores in the future, please feel free to call customer service on 03333 234 754 (Mon-Friday 9am-5pm). We will be happy to assist you regarding product availability in any of our stores. Alternatively, if your query is not urgent you can email us at store.service@hmv.co.uk and we'll respond to your enquiry as soon as possible.
We pride ourselves on the service we offer and we rely heavily on customer feedback in order to move forward and keep improving. We would therefore like to thank you for taking the time to make us aware of your experience.
Réponse de hmv (UK) - Middlesbrough
Hello Gregory
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
We did not get e mail telling us the…
We did not get e mail telling us the product was in store so had to go down and check. Could not get through to store on phone -no one answered and because it was premium rate cost me alot. Very poor service. We could have used Amazon but wanted to support a local store-this all needs to improve to use again.
7 avril 2026
Réponse de hmv (UK) - Middlesbrough
Hello,
Thank you for your feedback.
We were sorry to hear that you did not receive updates when your order arrived in store and for any disappointment.
We would recommend contacting our service team directly regarding any order issues via our contact us form at support.hmv.com, as stores may be busy helping customers in store and unable to answer as quickly.
We're glad to hear however that you are now in receipt of your parcel and hope you enjoy your purchase.
Very happy with my experience
Very easy to pick parcels up no wait very happy quick shipping to store
31 mars 2026
Réponse de hmv (UK) - Middlesbrough
Hi Gemma
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Vinyl good but tear on edge of cover
Vinyl good but tear on edge of cover, could have been seen & not sent out
27 mars 2026
Réponse de hmv (UK) - Middlesbrough
Hi Mike
Thank you for taking the time to leave us a review. We are sorry to hear your item was damaged, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you with this.
Exchange of a faulty vynil no question…
Exchange of a faulty vynil no question asked and replacement delivered to my home
25 mars 2026
Réponse de hmv (UK) - Middlesbrough
Hello Martin
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Réponse de hmv (UK) - Middlesbrough
Hi Lesley,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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