Visited my local store to collect an order I had made via online service. Whilst visiting I purchased an extra vinyl to add to my collection. Staff are always friendly with helpful advice. This is why... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement33 Centre Mall, Cleveland Centre, TS1 2NR Middlesbrough, GB
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Lisez les avis des autres
Dislike the fact you pre order yet have to wait until an email to say its ready, yet the album is on the shelf on day of release.
L'entreprise a répondu
Absolutely brilliant customer service at the Middlesbrough store. My children like unusual artists and we often ask for c.ds and records they don't stock. Nothing is too much trouble and the ordering... Voir plus
L'entreprise a répondu
Was able to request that the store was able to hold on to one of my click-and-collect items a little longer - so I could collect several 4K movie discs at once, thus saving multiple trips. Upon collec... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de musique
- Magasin de disques compacts
- Magasin de DVD
- Magasin de disques
- Magasin de matériel Hi-Fi
- Magasin de t-shirts
À propos de hmv (UK) - Middlesbrough
Écrit par l'entreprise
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Écrit par l'entreprise
- home of entertainment since 1921
Coordonnées de contact
33 Centre Mall, Cleveland Centre, TS1 2NR, Middlesbrough, Royaume-Uni
4,6
Excellent
280 avis
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There help me and let us get sorted my…
There help me and let us get sorted my orders on there side for deliverys and there helpful and polite i would so this again
24 avril 2026
Réponse de hmv (UK) - Middlesbrough
Hi Donny
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
NIGHTMARE TO GET THROUGH TO THE…
NIGHTMARE TO GET THROUGH TO THE STORE....CHARGED 7P A MINUTE FIRST, THEN COMPUTER VOICE SO QUIET CAN HARDLY HEAR IT, NO OPTION TO ASK IF CLICK AND COLLECT ITEM IS IN, CANNOT RING THE STORE, WHEN PUT THROUGH IT GOES BACK TO COMPUTER VOICE AGAIN WHO REPEATS EVERYTHING TWICE(WITHOUT THE OPTION I WANT)...EVENTUALLY AFTER OVER AN HOUR, SOMEONE PUT ME THROUGH TO THE STORE......NO ANSWER.....!!!!!!!
G.MARSTON
2 avril 2026
Réponse de hmv (UK) - Middlesbrough
Hi Geoff
Thanks so much for leaving us a review.
We were sorry to learn of your disappointment at the cost of your recent call to our store. The reason we provide 084 numbers for stores is that they offer additional options and increased functionality that helps us maintain consistent service levels across all of our stores. Regrettably, we do not have control over what additional access fees the various phone providers charge. For this reason we do highlight the additional potential cost to our customers at the beginning of each call stating that "Calls are charged at 7 pence per minute plus your phone company's access charge".
Should you encounter difficulties contacting any of our stores in the future, please feel free to call customer service on 03333 234 754 (Mon-Friday 9am-5pm). We will be happy to assist you regarding product availability in any of our stores. Alternatively, if your query is not urgent you can email us at store.service@hmv.co.uk and we'll respond to your enquiry as soon as possible.
We pride ourselves on the service we offer and we rely heavily on customer feedback in order to move forward and keep improving. We would therefore like to thank you for taking the time to make us aware of your experience.
We did not get e mail telling us the…
We did not get e mail telling us the product was in store so had to go down and check. Could not get through to store on phone -no one answered and because it was premium rate cost me alot. Very poor service. We could have used Amazon but wanted to support a local store-this all needs to improve to use again.
7 avril 2026
Réponse de hmv (UK) - Middlesbrough
Hello,
Thank you for your feedback.
We were sorry to hear that you did not receive updates when your order arrived in store and for any disappointment.
We would recommend contacting our service team directly regarding any order issues via our contact us form at support.hmv.com, as stores may be busy helping customers in store and unable to answer as quickly.
We're glad to hear however that you are now in receipt of your parcel and hope you enjoy your purchase.
Very happy with my experience
Very easy to pick parcels up no wait very happy quick shipping to store
31 mars 2026
Réponse de hmv (UK) - Middlesbrough
Hi Gemma
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Vinyl good but tear on edge of cover
Vinyl good but tear on edge of cover, could have been seen & not sent out
27 mars 2026
Réponse de hmv (UK) - Middlesbrough
Hi Mike
Thank you for taking the time to leave us a review. We are sorry to hear your item was damaged, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you with this.
Exchange of a faulty vynil no question…
Exchange of a faulty vynil no question asked and replacement delivered to my home
25 mars 2026
Réponse de hmv (UK) - Middlesbrough
Hello Martin
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Réponse de hmv (UK) - Middlesbrough
Hi Lesley,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Damaged package on arrival was the only reason he got a four
The only reason I give this a four is not HMV fault I wasn't happy with the way it was delivered from the royal mail the package came damaged the contents of ok fortunately not and I have spoke to the staff at my local HMV and have made them aware of this other than that it came on the day it was supposed to and I'm very happy with the product
17 mars 2026
Réponse de hmv (UK) - Middlesbrough
Hi A
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Always well stocked shop and bonus to…
Always well stocked shop and bonus to find things reduced in sale. Plenty of time to browse through products
6 février 2026
Réponse de hmv (UK) - Middlesbrough
Hi Andrew
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
It took to long for me to get a email…
It took to long for me to get a email to collect my item
1 février 2026
Réponse de hmv (UK) - Middlesbrough
Hi Thomas
Thank you for taking the time to leave us a review. We are sorry to hear about the delay with your recent order, apologies for any disappointment caused. Regards
Great helpful staff
2 février 2026
Réponse de hmv (UK) - Middlesbrough
Hi Gordan
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Great Store and Great Staff
Really friendly helpful staff at the Middlesbrough branch. It's great to be able to visit a store and view items as well as have online purchases delivered there.
29 janvier 2026
Réponse de hmv (UK) - Middlesbrough
Hello Andrew
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Everything is perfect and a great…
Everything is perfect and a great perchase and delivered on time by royal mail.
20 janvier 2026
Réponse de hmv (UK) - Middlesbrough
Hello Alan,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Extremely helpful!
Extremely helpful with figuring out what photocards were available as well as what albums were available to purchase and order in, the team was lively bothe hen ordering and picking up what i bought!! Hats off to them :)
20 janvier 2026
Réponse de hmv (UK) - Middlesbrough
Hi Ash
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Réponse de hmv (UK) - Middlesbrough
Hello there,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Réponse de hmv (UK) - Middlesbrough
Hi DAVID
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Réponse de hmv (UK) - Middlesbrough
Hi Edward
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
The lady that was able to find what cd…
The lady that was able to find what cd I was searching for was more than helpful and confirmed that it was available to order, I was able pay straight away and I received it only a few days later in perfect condition, thank you HMV
11 janvier 2026
Réponse de hmv (UK) - Middlesbrough
Hi Brian
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Réponse de hmv (UK) - Middlesbrough
Hi Ann
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Served by Wayne in the Cleveland…
Served by Wayne in the Cleveland Middlesbrough HMV. Returned my faulty turntable and he pointed me in the right direction for a new one in my budget. 10/10 service and a credit to HMV. Thanks again Wayne.
30 décembre 2025
Avis spontané
Réponse de hmv (UK) - Middlesbrough
Hi Max
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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