hmv (UK) - Plymouth Avis 

the product was perfect for my needs shame the royal mail were not careful with it but it is all good can live with slight damage on rear panel

Easy to use website.
Competitive prices.
Quick delivery times and orders comes well packaged.
Can't think of any time I've ever had any problems with my order.
As for in shop experience I can't fault their staff.

Came in time and was handled well

Very friendly service

Really short on stock and choice, only selling key mainstream titles most already own. Frustrating visits every time for me personally.

Shelf space taken up by 20 copies of the same release. Good luck finding more obscure artists (which really are not 'that' obscure in collecting circles).

No price matching, not cost competitive at all, who else is left on the street to compete? Only independents who can barely afford their leases.

No vinyl imports. No real bargains on old lines (unless you're big on Susan Boyle / Chas 'N' Dave).Appreciate they have overheads but their stock costs at least £5, minimum, more than other retailers on the high-street (and online). Also noticed damaged B-stock on shop floor several times before, charged at same rate as new. Current to this review - head to the Rolling Stones section if you do not believe me. Scrappy copy of Steel Wheels been on sale for months. Asked if they had a undamaged copy in-store, checked their systems (of course they didn't).

Are they hoping customers won't notice 'the gammy resealed merch in the corner', returned twice with loads of shelf wear? What's that about? You can't sell B stock as new. This isn't eBay!

I do not have any issues with staff in this, my local branch. A part from the hippie looking manager (who you just know listens to Sinatra & Bach), they're just kids waiting for their shifts to end.

Simply think HMV policies are tight and service they provide is now outmoded for committed hard copy collectors . Amazed they still even have physical stores. I have better luck, at more competitive prices, with half the charity shops in the area over HMV in Plymouth, as I suspect I would nationally. The only other option are the excellent record fairs which frequent the area.

The only thing I buy from them regularly now are the gatefold compatible record sleeves. * Incidentally, stop wrapping rubber bands around them folks! Takes weeks to flatten all the creases out.

* Why would I need Plymouth branch to order me copies, when I can just use your website? How is that remotely helpful? Like I said - you are outmoded and obsolete on Highstreet. My Preferred Artists & genres on vinyl, Plymouth has zero copies of anything, alongside your national website which has sold out on copies. Which purchasing dept decides what HMV should stock and obviously what sells? Are they using predictive A.I models or something? Someone or some dept is slacking. You basically have one job HMV...

You are welcome for me typing words into an input device, I am sorry all my complaints are longer than one sentence. I hope they hold your seniors attention span. Not to worry though, all the positive reviews and happy customers here seem "genuine".... pfffft

Easy to find and order on the website. Quick delivery.

Every time I go into the store, the staff are very helpful and polite. Staff always take there time to talk to customers. I always find what I'm looking for. The store is very clean and tidy and well organised

Staff were very kind and customer service was top notch, as well as the manga being in perfect condition

very good at what they do. explained everything we need to know.

I ordered my CD in person in the shop and picked it up a few days later.

Service really good and friendly

Fast, secure and on time.

I get all my physical media from HMV and they always have something new in that peaks my interest.

Quick, friendly and professional with very competitive pricing. Fully recommended.

I have made several purchases on line with HMV and never had any complaints with my order all ways arrived on time and picking up at my chosen store as been very quick and friendly welcoming.

Went into store to get a Blu-ray. They didn't have it stock but was available to order. This was done and I was kept up to date with the order. Delivery was speedy. Cannot fault any of the process.

Brought some records as a gift for my daughter. Hoping she will enjoy them .

Delivered on time. My granddaughter loved it.

The staff at the Plymouth store are always polite,friendly and very helpful. We need to make sure they carry on trading.

Polite staff being myself disabled the were kind and considerate,Swift delivery and order was correct thank you.