Hobbledown Avis 

Cowboys that make money off the back of miselling tickets to customers. Sold me trick or treat tickets along with general admission tickets, so two sets of tickets for myself and my daughters last years October time. They cancelled the trick or treat trail which meant there was no interest left for us to visit Hobbledown. Did not refund the general admission tickets to me for the cancellation.

The park itself was really good. So many different themed play areas outside. The were very big, so much so that my children could not find each other once inside the wooden tower. A few animals to have a look at, a falcon display but as it was cold only 5 people watched as we went in January as we had an inset day at school. The indoor area was very big. I wouldn’t take a toddler there personally as I’d be worried I’d lose them in the soft play. The tables were not clean despite it being very quiet and most people had left by 2.30. The parties started coming in from 4pm. The car park was expensive as it is used by several other companies in the same area. The shop only took card so my children couldn’t spend their pocket money which was annoying and pointless so long after covid. I found that from the car park it’s poorly signposted and when I parked I wasn’t sure where I was meant to be going. It does work out an expensive day out but we enjoyed it. My children are 11 and 7. Both had a great day exploring.

Actual party was hit and miss. Little organisation, said they decorate for us and then didn't, teas and coffees we paid for were appalling.
Biggest issue is we booked for a number with balloons and we're told we could change it before the fin date and when we did they said they'd refund us the differenc. Days later no refund, had to chase and then were told they would not give us any money back even though we changed the booking before the finalised date. Feel ripped off.

I am deeply disappointed with the experience we had at Hobbledown for my son's 11th birthday party last Sunday. We had high expectations, but several issues made the event very unpleasant.

We were allowed to join the table 20-30 minutes late, which cut into our reserved time.
The pizzas were undercooked and served one by one with long delays, leaving some kids waiting while others ate.
The most heartbreaking moment was when a staff member took the cake without explanation and cut it in the kitchen. My son didn’t get to cut it himself, and it was wrapped in aluminum foil for kids to take home instead of being served at the party.
Some staff members were rude and even brought in security when we questioned the issues, which was intimidating and unnecessary.

Overall, the event was poorly organized, and we felt rushed and disrespected. I hope this feedback helps you improve future events.

Hounslow branch. Most fun the kids had in ages, afternoon saver is worth every penny. £3.50 for all day parking is a bargin prepaid. We had a group of 28 and everyone had a fab time. Thank you see you again soon. Ps you get 10% of group bookings over 10 and more.
Don't listen to the bad reviews. Kids will love it.

We went for my daughter’s 4th birthday. Hobbledown is a great adventure park for anyone under the age of 10 and over the age of 5. If you like animals, don’t bother going as you can’t actually interact with them and most of the walk throughs were shut when we went. The staff in characters were great but needed to have more of them walking around and interacting with the kids.
Pizza was tiny for £13.50 but did taste good. Overall cost is not worth it for £100 for a family of 4. You could go to better places for the same cost or less.

A disappointing experience.

we had a party there yesterday! They didn't know where to seat us, the pizza was burnt, no organization, the staff was next to us and would fight next to us in the kitchen, served on thawed ice cream did not bring juices. They were very disorganized and in the end we had to pay £20 for parking for two hours

Hobbledown in Hounslow is the ‘Ryanair’ of adventure parks; they make it seem like you’re getting a good deal, but sting you with fees where possible. In addition to buying the entrance fee, they include further charges wherever they can, such as: booking fees online, parking charges by the hour and all the activities that can be done within the facilities (e.g. the falconry experience).

I spent £3.75 on a coffee at the cafe only to watch a member of staff (who announced loudly to his team ‘I should probably go and put on a uniform’) press a button on a vending machine and offer me a disappointing drink.

Also, the doors to the exit outside have a button that says ‘press me’ but it does not work, which makes it awkward to get outside, especially with a pram and little ones.

Fool me once, shame on you. I will not be visiting again.

The idea of the place, how is design and made is absolutely stunning and wonderful!!!! No doubt at all. However how this place is maintained is shame. Outdoor area, no concern at all. Fabulous!! However, indoor, very poor standard of cleanliness. New place,but full full of dust. Poor hoovering.Only main area is hoovered at the end of the day, other bit are full of dust. I really hope that the owner will read that review, and do something about it.I visit the place 3 or 4timesa week, would like to enjoy it, and not to worry about the amount of dust we breat in while play. Horrible! Also, kids meal, adult meal, such an unhealthy choices!. You are forced to take your home food otherwise you end up eating white bread roll,with margarine and cheese or sugary snack,or fast food. Horrible choices in such a an amazing and adventures place for small and young children.

Haven’t actually been yet. Was looking at coming in February after a friend recommended it but the weather was awful so decided to put it off until Easter. However a family of four jumps from £60 to £84 (and that’s the cheapest time slot price) which I think is extortionate and based on other recent reviews on here, even people paying Jan/Feb prices agree and thought it was overpriced. No way we can afford £84 and completely penalises people who can only go in the holidays so rather than making £60 from us, Hobbledown will be making £0.

Had a great time with Santa at breakfast. The elf's and Santa were very entertaining. food could do with improvement. seeing the animals after was a treat. My grand kids loved it.

Really high prices and misleading because on the website it said £11 and then when we got there it was £17 which is ok for children but for the adults it isn’t as we are paying money to sit and watch our kids. It should be a discount in the holidays as well but the price went higher. With the cost of living currently these are extortionate prices and inconsiderate towards serving the local community.

I am currently speechless of the experience. It was quality for my children and had a long enough time for me…not my kids though!
A simple 5 stars! Wish I could make it 6
(I forgot to review it at the time…Sorry!)

Great all round, both locations. Customer service are so responsive too!

Received £70 parking fine following a visit. Tried to speak to Hobbledown to assist with this as I have my booking confirmation and they could surely resolve it with Brittania parking, but they refused to help. Please could someone from the escapade group provide a contact number or email address to resolve this.

We came to attend a birthday party here and we’d been once before, having vowed we wouldn’t come again due to how badly it’s managed and how expensive it is. The only reason I am writing a review here is to mention that we were hosted by a lovely person called Ridwan who went above and beyond to make our experience a pleasant one. It was obvious they were understaffed and he was handling so much but he was very approachable and so accommodating.If it wasn’t for him, I don’t think we’d be leaving very happy. I’m giving these 5 stars for him

What a TOTAL waste of money. We went for a child's treat and found many of the 'shows' were closed and not operating. The balance were understaffed, poorly run and excessive time spent in queues. YET they still charge FULL entry fee. I would NOT recommend this venue at all. Never again.

We are extremely disappointed by the lack and quality of service experienced at my Grandson's 5th birthday party today. It's clearly advertised as:
Party Host - a friendly party host to help your party feast go smoothly
Hobbler Feast - a birthday feast for the hungry young partygoers!
My Son booked the party on the strength of attending another party back in March, however today was appalling. The party host never spoke a word to us. Pizza was placed on the table, there was no mention of how hot the pizza was and my Grandson was immediately in tears having burnt his mouth.

We never received any fruit and vegetable platters, after waiting a while we had to ask for our birthday cake to be brought out as the children were getting fed-up waiting. Considering this was a party for a 5yr old we were surprised to see 11 candles on his cake. We also paid for 4 pizzas to be boxed for us to take-away and we never received these.

After complaining at the time my son was told they did not give refunds and you could give him a voucher. I then asked to speak to the Manager and was told she would speak with me in a minute as was dealing with staff in the kitchen. She never came and spoke with me, so I then spoke with someone called Lisa who said she could offer a £6.00 refund and a voucher. Given the lack of service and missing items this was refused. She then said she was sorry we had received such poor service.

As we were about to leave another member of staff also said they were sorry and asked if we had received a book for the birthday child. We are assuming this is the free gift offered, but again never mentioned by the host.

At the time of booking we had booked for 13 children, but only 12 came along and we were told the additional booking could be refunded. No-one offered this refund today and 2 weeks later we are still waiting.

It’s an amazing place for kids, so much for them to do and the adventure park is amazing for the kids to get on with. Only issue is it’s so expensive; to charge adults and kids the same price is ridiculous as all I did was sit around and hold their coats. They need to make it more interactive for adults to be charging these prices.

Visited with 6yr grandson, was looking forward to the day however turned out to be very expensive cost for certain things once inside, expensive food and long wait to be served, dirty toilets no toilet roll, dirty tables in cafe area due to stuff shortage,£1 per hour parking on top of everything else. Epsom definitely a better one and free parking.