Hobbledown Avis 

We went on the toddler Tuesday so 1 adult 1 toddler £10 , I have two children and just me so cost me £20!! They do not do deals it should be £5 for another child . Food and drink is overpriced , staff shortages one person serving ! Not helpful staff . Tables and floor area need a good clean . Toilets are dirty , floor area was wet . Parking is extra £1 per hour expensive day out £20 tickets, £19 food £4 parking we was only there 4 hours . (Hobbledown Hounslow) plus my daughter managed to access and get up the stairs which was closed off with a single barrier why not use a stair gate ??? Also a lot of older children ( 8 years and older ) in the small baby toddler section !!!! Why are the staff not monitoring this ??? Or is it a blind eye because you get more money ticket sales ???

Lovely staff and a fun day out. Prices for food etc were fair. I liked the feel of the place, smiling staff etc. The gift shop has wooden toys, I got a couple of hand made wooden swords. Much better than the usual plastic rubbish. Will be back again

Took my two grandchildren to Hobbledown Heath yesterday age 7 and 5. They absolutely loved it. Spent hours outside as so much to do, plenty of outdoor climbing, bouncy pillows and they loved seeing the animals. Inside playbarn is fantastic, so much to do, they didn’t want to leave. Nice cafe, Costa coffee and plenty of seating inside and out. We will definitely be going back.

We loved hobbledown so much last year that we took out membership. It seems to have gone down hill somewhat since then. The service food food takes a really long time, the staff aren’t friendly and are very unhelpful. There aren’t many toilets around so if you’re potty training this isn’t the place for you. The toilets are very unclean, this isn’t the kids missing the toilet on the day but a build up of dirt under the seats and all around. There are hand washing facilities around the animal areas but half of the soap dispensers are empty. The shows put on by the young performers are okay for children but once you’ve watched it once, you won’t fancy doing it again. It could be really well done if they had a little bit of support with their harmonising but the performances are well thought out and structured. The park has nice theming throughout but there isn’t much to do on a wet or cold day. This place is wonderful in the summer with a picnic but not so fun in February. Please add some more toilets near the outdoor play areas and it would be great if you could get a drink up there, the small one was shut again today.

Hobbledown used to be great but has massively gone downhill and is not worth the £18pp ticket price.
We were given a sheet with activities on arriving. We went to the bubbles at 10:30 and waited. Nothing happening so asked 3 members of staff. No bubbles happened, staff couldn’t have cared less. At this point to our toddlers disappointment we lost our spot in soft play so walked around. Probably half the trails closed so wasn’t much to see. The exit gate was broken with no sign at the wallabies so made us 5 mins late for storytime. Knocked on the door and no one let us in. So then we waited for the “animal encounter”. About 30 of us sitting in stands were presented with a cockroach and a snail to touch…that was it. What a joke. Tried to speak to a manager to complain but they were all busy and after having emailed in to the address provided, no one is responding. I know lots of people having the same experience lately, definitely will not be returning.

Hobbledown Heath is a mess!!!!

After having a great experience with Epsom branch we got so excited about Heathrow one.

I’ve been there 3 times since and twice I’ve been disappointed now.

1st was the opening so you’d think fair enough - not enough animals, not enough staff yet - completely understandable.

2nd time - there were still not enough animals to see and they explained it’s due to the heat that these animals aren’t there. We saw 2 beautiful reindeers though that my daughter loved. We then head to the food centre who also seems to run out of hot food from 2pm?

3rd time - 3rd time unlucky. We got in the entrance and I tapped my card and my bank confirmed it’s taken money out. But the staff said I didn’t so I had to re do it. I asked them well if you charge me twice will you refund it straight away? - FULL CONFIDENCE THEY SAID YES BY THE END OF THE DAY THEY’LL REFUND!

End of the day comes charged twice and the manager on the site couldn’t do anything. “Took” my details and well did nothing. No call backs, no refunds. Here’s me chasing up the refund 3 days after and a woman named Vicky on the phone assures this was going to be refunded and that I should send them a copy. Not only did no one acknowledge any of my emails I waited for 2 days and none again. I ofcourse called again - this time taking my banking details and that it will be refunded straight away. Guess what? 2 days now and still nothing. How awful! What a messy service.

And can I say the same day we went there was a very sick reindeer that was so skinny it looked like it was suffering plus when we came at 1pm for lunch they were no longer serving pizzas, salads and almost half empty shelf for the kids.

Hobbledown is an awesome day out with the kiddiwinkles; so much to do and see. We especially loved the water pillow!