home2book.com Avis 28

Home2Book tritt als Co-Gastgeber über Airbnb auf. Anfragen zu Mängeln werden zügig und freundlich beantwortet. Allerdings bleibt jedwede Behebung aus. Am Ende wurde sogar Geld zur Behebung eingefordert. Ich rate von einer Anmietung ab, wenn Home2Book als Co-Gastgeber involviert ist.

Das unseriöseste Unternehmen ever.Bitte,bucht nichts von dieser Agentur,ihr würdet es bereuen.Vorabzahlung und dann null Leistung.

Flat in Santa Cruz de Tenerife (edificio Santander-Pza de España) "with sea views" the blids broken and down ,so NO SEA VIEWS. We called them and home2book did NOTHING about it. NEVER NEVER rent this flat.

Could not have had a worse Experience, Please save your holiday and book with someone else.

No podría haber tenido una experiencia peor. Guarde sus vacaciones y reserve con otra persona.

This review gives an update to the one I wrote below. Home2Book refused any sort of refund, so I paid euro 2100 for a terrible property in which we stayed 45 minutes. I’m trying to organize a refund through Booking.com but Home2Book has lied to Booking, saying that we kept the property keys for all seven days when we kept them for only two days. As I’ve told them, they should be embarrassed by their approach to doing business. Avoid at all costs!

Fraud company. We had a reservation with them on Tenerife. Right the next morning we moved in we discovered that the whole flat is full of ants. I have contacted the company but since it was impossible to reach anyone on the phone, I had to communicate through telegram. I have provided with proof of the ants, they were everywhere. On the floors both on the downstairs and upstairs, on the kitchen counter and not to mention in our bags and on our stuff. We had our 1 year old son with us, so I have requested to relocate. This was denied. I was offered with a cleaning crew. After a few hours 1 guy came who mopped the floor downstairs with a small mop and offered me with an insecticide spray. Given the spray is full of chemicals and the cleaning guy couldn’t offer any other help, I have contacted the company once again, asking for relocating. This was denied again, so I had to book another accommodation by myself, on our expense. We had to clean our stuff, pack and move out. It was a very stressful situation with a 1 year old to handle.
I have asked for a full refund for the nights we haven’t been there. I was offered with a 30% refund of the night we spent there. The company is communicating only through emails and telegram. If I’m lucky enough that a real human picks up the phone I’m rejected. I cannot talk to any supervisor because no one is there, nor the person at helpdesk knows when the supervisor will be there.
It’s a scam company. I would not recommend to anyone to book through them.

My experience at Home2Book was incredibly disappointing. The amenities advertised on their booking.com-page were nowhere to be found. Despite promises of a swimming pool and “magnificent” pool view, all we encountered was a construction site and an empty pool covered with construction bags. The constant noise from the construction made it impossible to enjoy the balcony, which was advertised as a tranquil space to enjoy your breakfast.

To make matters worse, the lack of working air conditioning in the apartment turned it into a sauna, with temperatures reaching an unbearable 29 degrees Celsius. The presence of only winter duvets exacerbated the discomfort, making it impossible to get a good night's sleep.

Adding insult to injury, we explained to Home2book that it was too hot inside and that we couldn't open the windows due to the unbearable loud construction noise. Therefore, we asked for the "installed" air conditioner controls, and they didn't want to give them to us, with the excuse that AC didn't work, which was a LIE, because three days later, we managed to turn on one of the air conditioners without the remote.
I've never seen this before, even in the cheapest accommodations I've stayed at.

It is very clear that this company cares more about making money than making their guests feel comfortable and providing basics.

Overall, my stay at Home2Book fell far short of expectations, and I would caution anyone considering booking here to look elsewhere. The discrepancy between the advertised amenities and the reality of the experience is unacceptable.

Management's attempt to cover their tracks by hastily updating their page with a "Temporarily Closed" notice for the pool (after we complained to them, they ignored us and we reported to booking.com) is dishonest and unacceptable.

(For anyone who might find this useful to know: I have never given a bad review to anyone before.)