Homebase - Berwick Upon Tweed Avis 

Really excellent Customer Service from Paul and Jayne at Berwick-upon-Tweed Homebase this evening.
Both incredibly helpful and friendly, and Paul went above and beyond to help me load a set of garden furniture into my car. Many thanks to both of them

Order was ready and waiting. Delighted with the service.

Great service
Lovely staff

Very straightforward ordering and next morning pick up

No complaints whatsoever 👌
5***** for Homebase.

Easy service - ordered online Saturday evening and collected Sunday morning as the store opened.

Excellent customer service .All staff very helpful.

Ever so friendly staff. No having to wait for my order to be taken to and put straight in the boot of my car. I could never have lifted such a heavy weight into my car. Thanks for that.
Was a delightful visit to Homebase on such a sunny day.

So good to get customer service that really lives up to the name. Thanks especially to Craig and Emma for their efficiency and friendliness in dealing with our concern.

Absolutely brilliant. Having trouble in the plumbing section, was helped out with exceptional care and attention right through checkout. Great workers.

Lorraine and Kerry were excellent very friendly and helpful,they are a credit to the store

Very quick customer service.

Mary the cashier was very friendly towards me and my mum , she’s a credit to the store also the giy who helped us find sugar soap sorry I don’t know his name but he was very helpful also

Always helpful and nothing's too much for them.

I have been using this branch for over 26 years now and can safely say that for the things I need- they are hard to beat on price and availability.

If you get lucky, you might even meet the "store cat" lounging about.

Called in to buy a bird-bath - you don't sell them?? Ended up buying plants, which I generally seem unable to walk out the store without purchasing a plant or two! Was served by Mary on the till, always helpful and never makes you feel rushed.
Yes, you need to get some bird-baths in - seems a simple enough thing given all the other garden bits you sell....

Was served by the most helpful lady today called Mary in Berwick upon tweed I couldn’t find what I was looking for she knew just where it was and went to get it. I wish all staff in shops were as helpful. Service with a smile goes a long way

Ordered panel and paid for it online but when I arrived to collect it, it was damaged. There was another one but that was damaged also and as the store was 25 miles from home I had little choice other than to take the less damaged of the two in stock. Had the damage been pointed out at purchase I would have bought elsewhere.

Impressive plant and outside area - in so many DIY stores this is often a forgotten part of the store with tatty displays and tired looking plants and shrubs. At the Berwick store the displays are attractive, logical and always well maintained, it gives you confidence that the plants will survive! Having checked at the desk, it turns out this is due to the efforts of Kerry and Jayne. Well done, I hope your manager realises that you are adding value to the outside area.

There are four people who deserve special mention.
Janey for going beyond the call of duty by explaining how to fit a slow closing toilet seat. She also drew us a diagram. Very easy to follow.
Paul and Nichola for persevering with my paint mixing demands, and the lovely girl at the desk whose name I didn’t get who pointed out the 50% saving on the second tin of paint. Outstanding people. Thank you.