Kitchen customer service is very bad.Narinder is not helpful at all when you have issues with your orders.she made many mistakes when ordering your items.sent wrong item on delivery. Even replacement... Voir plus
L'entreprise a répondu
Unit 4, Enterprise Retail Park, 275 Bradford Road, Idle, BD10 8EG Bradford, GB
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Kitchen customer service is very bad.Narinder is not helpful at all when you have issues with your orders.she made many mistakes when ordering your items.sent wrong item on delivery. Even replacement... Voir plus
L'entreprise a répondu
I recently ordered some home improvement items from Homebase, and I must say, I was quite chuffed with the overall experience. The website offered a splendid range of products, from interior paint and... Voir plus
Great timing and communication. The store had an annoying assistance button at the collection desk. It gave an irritating message every 10 seconds - something like " One of our colleagues will be wi... Voir plus
Walked into a very light and airy shop (bradford 5 Lane ends) Asked a member of staff for click and collect and within minutes was given my strimmer. Very good price for the product. Surprised theirs... Voir plus
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Unit 4, Enterprise Retail Park, 275 Bradford Road, Idle, BD10 8EG, Bradford, Royaume-Uni
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the staff were unacceptably rude to me and my friend. we were walking in and were told to leave and we wouldve bought what we wanted if not. we were raised very good and we would never do anything thats not acceptable. this was not a child friendly experince and homebase could easily loose money from this. Terrble service and we were allowed to go in atleast 3 weeks ago from this date.

Réponse de Homebase - Bradford
Very helpful and friendly staff in your blanford store
Click and Collect order that was supposed to be ready Monday, didn't arrive until Friday. Spent far too long chasing it up and couldn't be given a straight answer! Od suggest you stop using Yodel for you to store deliveries

Réponse de Homebase - Bradford
Chris who helped us in store could not have been more helpful. A true example of great customer service and exceeding customer expectations. I was really delighted to have such a great experience in store, a very happy customer. Thank you. Please ensure he is commended for his work ethic.
The staff were very helpful, including packing the package into our car.
Placed order on the 3rd Jan 2024 for 5 boxes Twin thread screw kit that were on clearance. Went in today to collect and was advised the order had been picked up on the 4th Jan 2024. As it transpires there had been a computer glitch and the order has been received by the store and picked up this morning. Thank you Chole

Réponse de Homebase - Bradford
Order ready and waiting within 24hrs, great service
Helpful text and email and quick pick up, helpful friendly staff as always 5 stars

Réponse de Homebase - Bradford
A fast & easy purchase. My order was ready within the hour

Réponse de Homebase - Bradford
I bought 3 inflatables by mistake but only collected one and paid through PayPal luckily.
The ones that I never collected I did not get a refund for until I went though paypal. The store said I needed to speak to customer service and customer service said I needed to speak to the store.
Customers service said they would get back to me in 3 days as of writing this I am still waiting and its been over a week.

Réponse de Homebase - Bradford
Great customer service by two members of staff

Réponse de Homebase - Bradford
The shop was very well decorated with Christmas items and it looked very festive. Also, the shop was well presented with a very good layout and the items were all labeled correctly.
Used click and collect to purchase a large bag of rock salt. Bag was absolutely filthy and covered in mud. I wasn't offered a replacement and had to carry the bag to the car, my clothes were covered it mud afterwards.

Réponse de Homebase - Bradford
The staff at Bradford BD10 store are all very helpful, polite and friendly. I have been in the store twice this week to collect products bought on the Web and also buy products at the store today. I can't speak highly enough about them.

Réponse de Homebase - Bradford
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