Homebase - Harlow Avis 

Harlow 0150
Very capably assisted by Charlie.
Pleasant polite helpful.
Couldn’t ask for more.

Easy web search, great discount, product ready at collection point in my local store and pleasant staff.

Really helpful and apologetic about a pricing problem. Also very quick at dealing with it. Thank you Charlie.

I paid for an Item at the till and Charlie served me what a lovely young man polit and a very nice smile

Very helpful staff.
The nice man that loaded my car.
Excellent

Found what I wanted, came up to the till and Harry gave me a smile and beckoned me over to his till, thanks Harry.

Great customer service and friendly too. Karen answered my questions efficiently and made me feel valued as a customer.

Denice Jennings made buying from HB a pleasure and consideration of other sources irrelevant - we were made to feel valued and important!

Great contact from store about times items expected in store.
Staff polite and professional

First class service from ordering click and collect items. When checking by phone if my order was ready, because I hadn't received ready to collect email staff polite and very helpful on telephone. Big plus for me was being able to phone store direct.No queue to collect....2 staff at counter, my items in cupboard next to counter.
Purchases as described and also in clean packaging

Disappointed that they would not take a Scottish £20.00.

Denice Jennings in your bedroom section very helpful I made a mistake in my order she kindly redid it no problems and I have purchased wardrobes and dressers etc .Hopefully your delivery service will be the same

All the staff at Harlow branch were really helpful and friendly
Susan who took our order was very professional and friendly
Really lovely branch to visit

Staff are friendly and helpful. Always willing to assist and advise.
Store is nearly set out and easy to locate what your looking for.

The young lad that served me at Harlow this morning was very polite and friendly. Different from previous visits there. He is a credit to the store.

Harry was at the checkout. He was very helpful in advising me on gas canister for my bbq

Large range of products. Friendly staff.

We were very happy to find what we needed thanks to Susan and Clive who helped us. Will return soon.

It's impossible to order the exact number of a product you require on line - I needed 14 tins of paint, but my local store only had 4 available. I called the helpline to ask how I could order the other 10 tins to be told I can't! The lady on the helpline had no interest in finding a solution for her company to get my £500.
When I went into the Harlow branch to collect the 4 tins I'd ordered on line and ask for help in getting the remaining 10, I was lucky to meet Karen (Ops Team Leader) who went out of her way to find and secure the products I wanted and then Neil (Store Manager) who visited two other branches to collect the 10 tins. Such great customer service, I really appreciated the help.

Really helpful and gave good advice.
Richard went above and beyond, helping me with many bags of stones and also loading my car.
Thank you Richard