Homebase - Leamington Spa Avis 

I was struggling to find an unknown paint colour to make good a patch repair in my lounge ceiling.
Sheila from the paint section came to my rescue and determined the correct paint colour from store paint charts within a couple of minutes just using her eyes and experience. Great service

Paula at the checkout was very nice and helpful and pointed out some savings/deals I was unaware of. Thank you for that!

Nice selection of plants and seeds. Great bargain! Jati has been really helpful.

Easy to order for later collection. Order brought out & put in my car boot for me - great service!

Order completed on time collection good short wait assistant came over and actioned my order swiftly.
Good price

Really efficient collection. Ordering on the website was easy and the price was right.

Ordered and ready to collect 30 mi s larer

Great experience in Homebase today, Paula was very helpful.

Easy to select items online and collect when estimated.
In store, there was minimal wait time and the staff were incredibly polite. Apologies, I cannot remember the persons name

I bought 3 bags of bark chippings on line. When I collected them I asked for a VAT receipt but was told it would come on line. When it did not appear I had to go back to the store to ask for a receipt. This time I was told that they do not issue receipts on line and the only way to get one was to refund my money and buy them again in store. What a performance!!! On checking my bank account, I find that 2 payments have been taken from my account, but NO REFUND. WHY? What a complete and utter shambles! GET YOUR ACT TOGETHER HOMEBASE.

Great service, really quick, efficient hassle free returns. Lovely lady serving me at returns counter at Leamington Spa store.

I was looking for garden grow bed to try if it gives better results.

No instructions to go to desk. Staff were unhelpful and treated me as though I was almost stupid. They assume everyone should know what to do. They were unfriendly.

Rebecca was so helpful today, she answered all our questions, showed us where we needed to find what we needed and even advised and guided us with ideas. Top class customer service making our visit friendly, kind and looking forward to coming back in store. Thank you Rebecca

Sofabed was delivered in time. And staff in leamington spa Homebase was helpful to provide other details about the product.

Garden centre looked lovely. Very inspiring.

You reply when I put this up on Trust Pilot BUT I did email you direct nearly 2 weeks ago and I still have NOT received a reply !
I recently visited the Leamington store to purchase a 5L tin of Cuprinol Ducks back forest green on offer at a discounted price.
There was no forest green on display/available so I selected a lighter green color Delicate Pine and having enquired ref the forest green "not on display not part of the special price". I took the lighter color.
When i started to apply it on our "summer house" which had been previously painted the forest green it was obviously a different color as shown on tin. So I only painted a limited area with two coats thinking/ hoping it would dry a different color.
It didn't.

So i returned to Homebase with photo evidence.

I was told "if you had asked me, I would have told you that it is a totally different lighter color as shown on the front of the tin!"

I then asked for a tin of the color i originally wanted and said this other tin is of no use to me and i dont expect to pay for the replacement.
The reply was "the opened tin is of no use to us you have to pay full price for the other tin"
So i left and without the new tin and took the old one with me.
I then contacted Cuprinol and I explained what had happened including Homebases “solution” , I was asked for the code number on the tin and the color.
The following day Cuprinlol told me a voucher was in the post for a replacement tin and they did not require the other tin to be returned.
I now have the 5L tin of the forest green that i wanted and it looks great.

Got home to find the wrong
Colour paint had been “picked” (4 sample pots ordered)

Easy to order easy to arrange click and collect snd first class all round.

Order ready within an hour of ordering. Collection went smoothly