Homebase - Northampton Avis 

Ordered some Bedroom Furniture.
The Lady that came out didn't measure it very well and the end panels wouldn't fit.
They recommend a fitter who also made the same mistake with measuring. He quoted us £600 then when the goods arrived he wanted £850. When we queried it he said he had otter work booked now despite hassling me for weeks asking when the goods would arrive. We found someone online who did it for £295 took him 6 hours the Homebase recommended guy said it would take him 3 days. The wrong drawer arrived and it was a pain arranging collection of the drawers and end panels. Always get several quotes before booking a fitter.

Easy to book. Click and collect ready within the hour. Collection desk by the store door for easy access. Easy to collect from assistant. Excellent

Very efficient & easy to order online & collect from store. Hassle free.

Everything on trolley and ready to go. Pleasant, helpful staff member took it directly to the car and unloaded it into the boot without having to be asked.

Friendly, fast efficient service.
The shop was busy, the queue was long but very quickly went down, we were called to the service desk till and served by Helen, very bright, happy lady who explained all the savings on our receipt, and wished us a good day, very nice shopping experience 😊

Ordered 5 litres of Patio Magic. Went to collect, but on leaving the store I realised it was not what I had ordered. Went back in and was told it was a substitute. Said I was not happy. Manager intervened and got me 2 x 2.5 litre tins. When I got home I realised the substitute was cheaper than I had paid!!

Good price and great service ordering via the click and collect facility. Simple collection process. Highly recommended

Nice and easy click and collect, was dealt promptly instore by team member, excellent service.

Just inside the door there were garden storage boxes. We stopped one of the assistance and asked where to find them in the store. She got a trolly and took us to the location. There were none in stock so she took us to the customer service, ordered us one for next day delivery. She was so polite and helpful. Without that service we would have just gone somewhere else. Thank youGemmaHomebase will be our go to place in the future. Sorry B&Q! Thank you Gemma

Absolutely a joke. I ordered 4 of something. Recieved a text to say they were ready but when picking up only 3 of the item. And no 4th in store. Really need 4 and now have to wait till in stock. I wouldn’t have bothered picking up from them and gone else where

It is easy to use the website and arrange to buy through click and collect.
The store had the order ready but the order was not on a trolley so your very helpful female cashier went and found one and loaded it for me. Nothing was too much trouble,
Very much appreciated as I am disabled and well over 70.

Great product and really helpful click and collect. Goods taken to car and loaded. Thank you.

Usual prompt, hassle free service from your friendly staff.

Brilliant,
Customer service was great, quick collection, definitely will be ordering again from the store again

I turned up early for my paint and the man on the till sorted me out brilliantly 5 out 5 customer service

Very quick and easy to order online. The order was ready quickly and when I got to the store it only took a few minutes. Excellent all round.

Given wrong items on 18-03 -2023 charged £19.98 Returned wrong items on 20/03 2023 and told refund would be sent when I looked iIwas refunded the wrong amount please can you sort this out as I am 80 and going backwards and forwards to is doing my health no good

I used click and collect. When I arrived there was a little confusion about the stock. But the young lady I was being served by was really helpful and took the time to make sure I was happy. I was very impressed with the service. And happy with the product.. great price too.