I picked up a box of tiles and when I unwrapped and opened them 12 of them were broken and chipped.The box had fragile tape wrapped around it but someone obviously didn't take heed. On returning the h... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 1, Oldbury Green Retail Park, Oldbury Ringway, B69 3DD Warley, West Midlands, GB
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Lisez les avis des autres
We went into the shop to get advice about a new kitchen. We had a limited budget and were expecting not to be able to afford anything! We were pleasantly surprised that they had kitchens within our b... Voir plus
My experience was great as my toddler had unfortunately had an accident in store and I wanted to clean up. Two lovely ladies assisted me and took care of it for me, they were so kind and understandi... Voir plus
I was very disappointed with the customer service I received. I ordered 2 expensive shelving units which were delivered to me a day before a party at my house. One of the units turned out damaged wit... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de rénovation
- Magasin d'articles de salle de bains
- Magasin de bricolage
- Magasin de meubles
- Jardinerie
- Magasin de meubles de cuisine
À propos de Homebase - Oldbury
Écrit par l'entreprise
Homebase
Écrit par l'entreprise
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Coordonnées de contact
Unit 1, Oldbury Green Retail Park, Oldbury Ringway, B69 3DD, Warley, West Midlands, Royaume-Uni
- 0345 640 7085
4,7
Excellent
219 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 49 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Les gens ont aussi consulté
Very polite member of staff excellent…
Very polite member of staff excellent customer service
29 août 2024
Avis spontané
We find the staff very helpful and…
We find the staff very helpful and friendly.
Also Homebase have some great deals …
26 août 2024
Avis spontané
Absolute service with a smile 😃
Absolute service with a smile 😃
Kerry was amazing and made our experience a great one.
27 août 2024
Avis spontané
Staff very friendly and helpful
Staff very friendly and helpful. Found what i needed with little bother. I was served by Tanveer and she was very polite and nothing was too much trouble.
27 août 2024
Avis spontané
Nothing is too much trouble
Asked a gentleman sweeping outside a question he happily went to find the answer, even brought us a trolley to use.
Sam on the till was also very helpful and polite.
26 août 2024
Avis spontané
Wrong item selected and given to me
23 août 2024
Avis spontané
Réponse de Homebase - Oldbury
Hi Jill,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase
Kerry in the Oldbury branch was very…
Kerry in the Oldbury branch was very friendly and efficient, worth going back just to chat with her. Excellent service!
23 août 2024
Avis spontané
Customer Service was excellent even…
Customer Service was excellent even though order was not completely fulfilled. Staff very pleasant and helpful.
22 août 2024
Avis spontané
Great service very friendly and helpful…
Great service very friendly and helpful staff. Great experience
18 août 2024
Avis spontané
Good range
Had a good range of items i was loooking for, happy and helpful staff, thanks to tanveer for the speedy service!
17 août 2024
Avis spontané
Wayne at Homebase
Wayne at Homebase, Oldbury in kitchens/Bathrooms was absolutely brilliant; affable, professional and attentive. Great customer service. Thank you. Wayne.
12 août 2024
Avis spontané
Served by Kerry Homebase Oldbury
Shopped at homebase Oldbury and was served by Kerry. I made a mistake on a click and collect order and Kerry sorted it out no problem. She went and found me a trolley without me asking as the items were bulky and even loaded it. I thought I'd have hassle explaining my mistake and trying to get what I needed, but she made the experience hassle free. Very friendly and helpful, thank you
12 août 2024
Avis spontané
Wooden logs for patio fire
I brought a bag of wood logs for my patio fire, it was so easy to look up on Homebase’s site to see what I wanted & check they were in stock, I paid online which is secure on their site as I have done so many times, then they send an Email to confirm the goods & later on send a text so you can go pick it up . It’s so easy & safe, I feel 100/% happy using my card .
10 août 2024
Avis spontané
Lady at the customer service desk was…
Lady at the customer service desk was extremely rude! She would benefit from customer service training,
9 août 2024
Avis spontané
Réponse de Homebase - Oldbury
Hi Louise,
Thank you for your feedback, we're sorry that you were disappointed by our customer service on this occasion. We have raised your comments to the Store Manager for further review.
Kind Regards
Team Homebase
Kerry needs to be in management.
I went to oldbury homebase today to return a faulty karcher k3 which had decided to stop working after the 4th wash,I spoke to a very hard working lady at customer services who was trying her best to sort out about two or three other customers at the same time,called kerry ,who couldn't help enough with my problem.everything was sorted within minutes of my arrival,god bless kerry because if it wasn't for her the shop would go under to be honest because no one else seemed interested in anyone's complaints,
8 août 2024
Avis spontané
I was served by Kerry she was very…
I was served by Kerry she was very polite an cheerful an the service was fantastic,if it wasn’t for her I wouldn’t use oldbury homebase
7 août 2024
Avis spontané
Polite staff
Bought a beautiful rug in the sale, Theresa who served me at the Oldbury store was very pleasant and polite.
2 août 2024
Avis spontané
Theresa and Kerry Helped me with my…
Theresa and Kerry Helped me with my purchases and they was very helpful and kind. Great staff at the Oldbury branch. Look forward to going there again.
1 août 2024
Avis spontané
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