I have got the confirmation the order will be ready to collect on time. When I went in store after travelling 40min drive, the staff informed me that product is not available. It was so frustrating af... Voir plus
L'entreprise a répondu
Rushworth Road, off London Road, RH2 0QG Reigate, Surrey, GB
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I have got the confirmation the order will be ready to collect on time. When I went in store after travelling 40min drive, the staff informed me that product is not available. It was so frustrating af... Voir plus
L'entreprise a répondu
Went into the Reigate homebase store today and were met by very friendly helpful staff which made my shopping experience all the better as I have mental health and I can find going into places lik... Voir plus
I ordered a Karcher jet washer in the evening, and collected it the next morning. The lady staff member at Collections was friendly, smiling, helpful, and found my order quickly. Another lady at a... Voir plus
Ordered a hedge trimmer online and intended to collect at Reigate Homebase but failed due to an error made by the store. The store manager has been very helpful. Not only had he apologised for the inc... Voir plus
Écrit par l'entreprise
Écrit par l'entreprise

Rushworth Road, off London Road, RH2 0QG, Reigate, Surrey, Royaume-Uni
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 46 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
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All as I’d hoped and item ready for collecting from one of their friendly, helpful customer service team.
A very pleasant young man helped me with my order and I then realised that I had purchased the incorrect item and was assisted by a pleasant lady to get the correct item and a Manager plus the initial young man to swap my purchase over. Thoroughly enjoyed my experience
Easy to order and easy to return. Lady was very helpful in your Reigate branch
No fuss. Available to collect when they said it would be. Very convenient.
I often come to this store and have found the staff to be most helpful and resourceful, however I have to make special mention of Keeli, as she has on numerous occasions always gone above and beyond, especially in the Kitchen department yesterday! Thank you to all!
The experience of ordering online to collecting instore, was very good and straightforward, with no problems or issues.
Bargain clearance price for the goods supplied and bonus topcashback on top so would have been churlish not too grab the deals .
Really good customer service from a lovely guy called Sam who helped me carry a sideboard into my car since it was too heavy for one person. Thank you for the help!
I purchased a kitchen with Homebase and had the pleasure of designing the kitchen with Keeliann.
Her attentions to detail, punctuation and general care for the project was fantastic. I would highly recommend both Keeliann and Homebase if you’re looking for your next kitchen.
Ordered at 11am, ready to pick up well within 2 hours. Quickly dealt with when I turned up for click and collect. All very good. Pleased with the service.
The item I was looking for was easy to find on the website. The price was very reasonable and was available at the branch closest to my home. It was available the next day and the staff at the store were very friendly and efficient.
Found Keelie at the Homebase Reigate branch very helpful when looking at both a bathroom and kitchen re-fit. She took time to look at different options for a bathroom and did the designs so a comparison could be made. Thank you for all your assistance.
Very helpful young man behind the till carried my heavy stuff to the car
We had a kitchen designed by Keeli Lee from the Reigate team. She was excellent, very patient with me and explained everything thoroughly. We kept in regular contact and she was able to give me lots of tips and recommendations. Thank you for such a positive experience.
Friendly helpful attentive staff member serving me in collecting my on-line order
Super quick to pay with Apple Pay and my half price frames were in my hands 20 after checking-in in the store. Great!
Nice & simple to use - good going to the store knowing you can get the bits you need are there & waiting for you!
Great customer service in relation to a faulty product.
So lovely to be greeted by such a cheerful and friendly cashier, Rachel - what a lovely smile. Thank you for your help today.

Réponse de Homebase - Reigate
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