I ordered dark brown panels from their website and they delivered the cheaper light brown panels they stock. There is no phone number for customer services so you need to complete a form online. I hav... Voir plus
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Lisez les avis des autres
My favourite homebase store. As always, really helpful staff when shopping in store & for click & collect. My dog enjoys the garden centre & a fuss every time we visit too. I'd like management to comm... Voir plus
BETH at Staines branch of Homebase gets my 5*. She went well beyond to satisfy. A great bubbly worker prepared to go that bit further to please. What a bright star. In complete contrast to the les... Voir plus
Natasha from Staines Homebase was great from start to finish. With any big house project there are always problems that you don’t expect. During our obstacles that we encountered, Natasha was very hel... Voir plus
À propos de l'entreprise
- Magasin de rénovation
- Magasin d'articles de salle de bains
- Magasin de bricolage
- Magasin de meubles
- Jardinerie
- Magasin de meubles de cuisine
À propos de Homebase - Staines
Écrit par l'entreprise
Homebase
Écrit par l'entreprise
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Coordonnées de contact
The Causeway, TW18 3AP, Staines, Middlesex, Royaume-Uni
- 0345 640 7069
4,2
Bien
103 avis
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A répondu à 47 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Laminate Flooring
Myself and my mother was in a pickle about what flooring to choose for my open plan lounge/kitchen and was approached by a member of staff who asked if he could be of assistance. I thanked him and proceded to ask him 101 questions which he was very happy to answer nothing was too much trouble. After finally making a decision the store assistant, Mattie, took us to the till and handed us over to Beth to complete the purchase. I honestly just wanted to take Mattie in every shop I go to because he completely took the stress out of choosing flooring by being informative, listening to what I needed and just a general couldn't do enough for you attitude. Not only that but Mattie managed to get us free delivery hurrah! Thanks Mattie will be back to visit you soon with mum *royal wave*
7 juillet 2024
Avis spontané
Great service as always and staff…
Great service as always and staff excellent. Items ready for collection as promised.
1 juillet 2024
Avis spontané
I am hosting a charity fundraiser and…
I am hosting a charity fundraiser and asked Homebase in Staines if they could offer a raffle prize. The store manager Sripragas Sriskandapalan and Tasha Dilloway kindly offered a bbq! Absolutely amazing. Thank you Sasha Kitterman
12 juin 2024
Avis spontané
The staff were so helpful and carried…
The staff were so helpful and carried my goods to the car and even turned down my show of appreciation. Thank you Homebase.
22 juin 2024
Avis spontané
Key cutting waste of time
The website says "Homebase Staines: Key cutting,
Open Now, Closes at 8:00 PM". I then get there to find a hand-written note on the machine saying 'out of order'. No information about when it will be fixed. The web site is still giving incorrect information about this service. Could you not have updated your website with this information so people are not making wasted journeys to use this service?
EDIT to reply Homebase response: That's a pretty bland and useless response. When will the machine be ready? Why you are *still* telling people on your website that you can cut keys at Staines in 2 minutes? When you raised this with the store what was their response? Could I have an actually useful reply with specific information rather than a lazy cut and pasted response?
FURTHER EDIT TO REPLY TO LATEST HOMEBASE RESPONSE: OK, thanks, we got there in the end :-)
11 juin 2024
Avis spontané
Réponse de Homebase - Staines
Hello Jez,
Our sincere apologies, we can confirm that the store have now been back in touch to advise that there was an issue with the machine, however this is now back up an running as it should be.
Once again we are very sorry for any disappointment that was caused at the time.
Many Thanks
Team Homebase
Wrong product had been pulled
Wrong product had been pulled. Fortunately the correct product was available in store.
4 juin 2024
Avis spontané
Réponse de Homebase - Staines
Hi David,
We’re sorry you’ve had a disappointing experience with your click and collect - We're pleased the store sorted this for you. We really appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase
Helpful and pleasant
4 juin 2024
Avis spontané
Had to wait around 10 minuted to be…
Had to wait around 10 minuted to be served at the click and collect counter the staff member who was manning the desk was working on the only open till so had to wait till the long queue was served
31 mai 2024
Avis spontané
Réponse de Homebase - Staines
Hi Richard,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase
My click and collect
My click and collect was quick and straightforward and the member of staff that dealt with it was friendly and helpful 👍
29 mai 2024
Avis spontané
Very good service from the ladies in…
Very good service from the ladies in Staines. I arrived to collect my order before I’d had the message to collect, by mistake but the lady I spoke to was very kind and got the order processed form .
23 mai 2024
Avis spontané
Lovely store lovely team
Went into this store this morning as I'm doing a refresh on my house and didn't have a clue were to start or what i even needed with getting all the paint and accessories,spoke to one of the staff members suraj he was more then happy to assist me and managed to get what I needed plus a few cheeky bits more.He was so helpful made everything seem easy.the store was lovely and welcoming and clean with no que when I got to the tills either. Will be going back next week with the next lot of stuff I need for my house.Thankyou team 😀
27 mai 2024
Avis spontané
Prompt service
Prompt service , great product
Puts the finishing touch to my garden
25 mai 2024
Avis spontané
Stood waiting for 20mins for…
Stood waiting for 20mins for click/collect. Short staffed and girl who was on the counter was stressed and sharing too much of it
20 mai 2024
Avis spontané
Réponse de Homebase - Staines
Hi Stuart,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store management team to review further.
Thanks,
Team Homebase
Wooden flooring
Ordering process quick and easy.
When we went to pick item up there was friendly helpful staff and the 20% we had off of the flooring was fantastic
18 mai 2024
Avis spontané
Friendly staff, good value
Friendly staff, quick service, the click and Collect girl offered to help carry to car. She is always very helpful and polite
Noticed a slight defect on the trellis so brought back and they exchanged with no hassle
6 mai 2024
Avis spontané
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