Homebase - Truro Avis 

Fast, efficient and friendly collection servic

The customer adviser at the desk was friendly, Martin he was good and the there were a lot of people around to help the store is well laid out. Prices are a bit high though.

Easy shopping experience

Ordered online the previous day. Was only in the shop for 2 minutes to collect. Quick and efficient

Good service,my order was available when stated it would be.

Simple to order, simple to pay and good quality goods, Ime stil” using power tools bought from B&Q over 10 years ago. Thanks for a good experience once again. Alan.

Very easy. Parcel was at the desk when I arrived. The staff were super helpful loading the very heavy BBQ into my small car. Thank you Homebase Truro

Wayne was incredibly helpful and knowledgeable. We bought a Weber Touch-Master BBQ and quite a few accessories.

Thank you Homebase Truro for always making our shopping experience a delight. Great products and lovely staff!

Done click and collect here and as usual staff were professional and friendly. Shelving unit is missing one component. Despite ordering on line apparently I have to phone the store to try and resolve. Units less than £13 and not prepared to waste an hour in going back to the store.
Not the stores fault, it's a sealed box.
Parts are apparently not available. So I have paid for 4 shelves but I only have 3. Chat can't offer a refund for £3.20, but their resolution team made contact the following morning and sorted the refund out. Rather impressed with the response.

Having previously visited and had a good experience I decided to come back to get some advice on paint sadly I missed the 15% off everything offer but was pleased to hear there was 20% off the paint I bought I was asked if I needed any brushes and rollers etc but I have plenty so didn’t need them on this occasion great service from Paul and Martin

Bathroom consultation with George - what a nice chap. No rush, attentive, listened to our needs & wants, gave sound advice. Discussed colour accents and add-on. Didn’t feel pressured at all. Left very happy. Excellent service. The team are great in Truro!!

Wayne, the Homebase sales person was quite simply superb. Extremely knowledgeable about the product I wanted to purchase, a Weber BBQ. He even went to the trouble of researching the Weber Connect system in order to inform me better. Great price, cheaper than any online sites.

I ordered navy light shades only to find green waiting for collection. Your customer service team in store had the order come to their system as green and my order definitely stated navy. They were completely puzzled as to why the system had switched from Navy on my confirmation to their store as green.

I asked it it was alright to unpack and leave the large empty box from the lawnmower at the store.
I was told no, what am I supposed to do with it ? I asked did he not want to check with someone about it whereupon he ignored me and started serving the next customer, I replied obviously not then and left the store.

Click and collect on several garden pots.
Easy ordering and all ready to collect on arrival. Quick and simple. Very helpful staff

I bought spray guns at homebase Truro well worth the money all staff are polite very helpful and great products .all well worth the money it's a great store I would recommend it to anyone to shop at .

Ordered a outdoor garden mirror online. The price had been reduced fron £45 to £20 with no explanation as to why. I organised a friend to pick it up from her store. I then received a call to say the mirror on offer was quite rusty as they had been kept outside, and did I still want it. I was very disappointed 😞 as this was not shown on their website, nor was there an explanation to go alongside the reduction. I felt obliged to have the mirror as my friend had gone out of her way to pick it up. Disappointed doesn't go far enough.

Great service and staff rapid delivery A++++++