I wish customer service was like that for every other company I deal with. I needed to cancel something and Chelsea was very understanding and did exactly as I asked straightaway - no arguing to keep... Voir plus
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Lisez les avis des autres
Filipa was amazing, she handled my case in a friendly and professional manner. I was amazed that such helpfulness even existed any more. 120%. Thank you very much. Kind regards. Eric Gilbert.
I recently had to choose a new washing machine & once I’d made my choice I was then to phone Homeshield Direct to inform them of my choice. The phone barely rang & upon it being answered, I was greete... Voir plus
L'entreprise a répondu
Lauren was excellent on the phone. I was actually cancelling a plan as no longer had the appliance and Lauren was helpful and got it sorted. No hard sell which is so important and would actually make... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We’re here to help! If you have an appliance breakdown, HomeShield Direct are here to get you back up and running as soon as possible with a network of qualified and registered engineers across the country. HomeShield Direct plans offer unlimited repairs with manufacturer-approved parts, and a brand-new replacement if your appliance can't be fixed. Talk to a real, UK-based staff member today to learn how HomeShield Direct can help you rest easier knowing your appliances are protected.
HomeShield Direct
Écrit par l'entreprise
- Let us make it right!
- We have a commitment to our customers and strive for best practice in customer service, if you are on Trustpilot because this hasn't been the case then we would suggest following our complaints procedure. --- We have chose to be a part of The Consumer Ombudsman to allow customers a chance to appeal our decisions if we don't get it right.
Coordonnées de contact
4,6
Excellent
2 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 59 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Friendly and helpful and clearly spoken…
Friendly and helpful and clearly spoken English which is a advantage when you are trying to get things done easier
24 mars 2026
Avis spontané
Sophie was polite
Sophie was polite, clear with her information and did it all with a positive attitude! 10 out of 10!
23 mars 2026
Avis spontané
Customer Serives
The call operator Harry was an amazing help, very understanding and extremely patient with me answered all my questions. Despite the fact I kept jumping in
He gave me reassurance and assurance of who, what, when and how great interpersonal skills very polite.
fantastic customer service
well Done
23 mars 2026
Avis spontané
Excellent service polite and friendly
Excellent service polite and friendly
From Carolyn
23 mars 2026
Avis spontané
I had conversation with luci today ,she…
I had conversation with luci today ,she was very helpful polite and caring, she listened well
Thanks luci
It's from that friendly lady who gives away things to charity
23 mars 2026
Avis spontané
Appalling company, avoid at all costs.
I took out a policy with this company after they phoned me and offered me an insurance policy to cover my washing machine for repair or replacement if it broke down. I took out the policy several months ago.
10 days ago, our washing machine broke down. We telephoned the helpline number and were given a date for an "engineer" to look at the appliance 8 days later. The first available appointment. He arrived, had a quick look at the appliance and said the drainage hose was blocked. It wasn’t blocked. I explained the problem and that the machine wasn't spinning. He disagreed with me. He asked me to.put a full load on, which i did. 9 minutes before the end of the cycle, the machine stopped. It would not spin. He continued to stare at the machine for quite some time. Then he reluctantly opend up the machine, and found 2 faults. He said he would order 2 new parts, but they probably wouldn't fix the problem. I then phoned the repair company to ask whst to do next. I was told thst they would email the "engineer's" report, and also email it to Homeshield Direct. We never received the email.
Yesterday I telephoned Honeshield Direct for an update. They said thst the "engineer" had reported no fault found and closed the repair. Homeshield Direct are now investigating this. And are going to phone us this morning with their response. It is now this afternoon and they have not telephoned us. We have a broken washing machine and this company absolutely do not care. They are closed for the next 2 days. When they hopefully telephone us next week, we will have been without a working washing machine for 2 weeks. Please avoid this company and do not waste yiur money. Do some indepth research and chose a company thst will repair or replace your appliance, not leave you without a working washing machine. We have been missed this policy. The company does not provide the service it is selling to customers. Avoid at all costs.
10 mars 2026
Avis spontané
She explained everything to me in great…
She explained everything to me in great detail and was very impressed and will definitely let other people know to see if they want cover to buy ure company.
20 mars 2026
Avis spontané
Sophie dealt promptly and helpfully…
Sophie dealt promptly and helpfully with my query.
20 mars 2026
Avis spontané
Very prompt in responding and helped…
Very prompt in responding and helped with my query.
19 mars 2026
Avis spontané
Sophie was amazing
Sophie was amazing, she found a cheaper price than last year. Sophie was friendly and very professional, thank you Sophie
19 mars 2026
Avis spontané
Super quick
Super quick, very efficient and informative call handler. ID even better that my insurance has come down in price ever so slightly. Would recommend.
18 mars 2026
Avis spontané
Prompt response
I made a detailed enquiry yesterday afternoon by email and was delighted with Tamzin's prompt and helpful response this morning.
18 mars 2026
Avis spontané
Sophie was very professional and…
Sophie was very professional and courteous when dealing with my queries.
17 mars 2026
Avis spontané
Everythi g was explained clearly
Everythi g was explained clearly. Matthew stated where he was from. Told me what the call entailed and highlighted the payments i would be making. Clear and concise.
17 mars 2026
Avis spontané
Réponse de HomeShield Direct
Dear Steve
Thank you so much for your feedback! We’re really pleased to hear that everything was explained clearly and that Matthew provided a helpful and transparent experience.
If there’s anything else we can assist you with, please don’t hesitate to get in touch.
Kind regards
Homeshield Direct Customer Services
Oops
Very nice people who were very understanding when I accidentally left them a bad review
5 mars 2026
Avis spontané
Réponse de HomeShield Direct
Dear Felicity
Thank you so much for your kind words! We really appreciate you taking the time to update your review. Mistakes happen 😊
Kind regards,
Homeshield Direct Customer Services
Millie Scrase Was amazing from…
Millie Scrase Was amazing from HomeShield. Her customer service services skills was outstanding. It was quick and easy, no pressure and explained clearly all about the content of the contract. Extremely happy with this service
12 mars 2026
Avis spontané
Réponse de HomeShield Direct
Dear Mark
Thank you for your great feedback. We're so pleased to hear that Millie provided outstanding service and made everything quick, clear, and pressure-free. We really appreciate you sharing your experience.
Kind regards
Homeshield Direct Customer Services
Réponse de HomeShield Direct
Dear Margaret
Thank you for your feedback. We're glad to hear you received excellent service and appreciate you taking the time to share your experience.
Kind regards
Homeshield Direct Customer Services
Maddie at home shield direct was very…
Maddie at home shield direct was very nice, extremely helpful and gave me a great tip with washing our baby clothes, would definitely recommend.
11 mars 2026
Avis spontané
Réponse de HomeShield Direct
Dear Jamie
Thank you for your lovely feedback. We're so pleased to hear that Maddie was helpful and that you had such a positive experience. We really appreciate your recommendation.
Kind regards
Homeshield Direct Customer Services
Staff member was friendly
Staff member was friendly, very professional, clear and concise in providing all the relevant information
11 mars 2026
Avis spontané
Réponse de HomeShield Direct
Dear Stacey
Thank you for your feedback. We're glad to hear our staff member was friendly, professional, and provided clear and helpful information. We appreciate you taking the time to share your experience.
Kind regards
Homeshield Direct Customer Services
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