Hop On Hop Off Bus Avis 

I urge everyone to STAY CLEAR OF ISANGO - this company takes your money under misrepresentation of experiences. I DID NOT GET WHAT I PAID FOR. And once they take your money THEY DO NOT CARE AND CHANGE THE DETAILS ON THE WEBSITE suggesting you’re lying.

I purchased a Miami bus tour with Miami Seaquarium tickets which was clearly advertised on the website at the time of purchase as a ‘combo’. I have screen grabs as proof.

There were a variety of issues with what they sold me...

1 - On arriving at the bus stop, with my 18 month old baby, I was told the bus tickets I had been sent weren’t valid for travel and I had to make my own way across the city, a 45 minute journey of my own expense in taxis, to pick the tickets up from the main bus office.

2 - At the time of purchase, Isango’s website clearly stated that you got a second day free on the bus tour when you received your first ticket, which my paperwork confirmed, however staff of the bus company told me this was not true and Isango had given, and sold, me the wrong information.

3 - The Miami Seaquarium was listed as a stop on the bus tour on the paperwork, sent to me by Isango, and when I arrived at the bus stop I was told by the bus company that this information was incorrect. I then had to pay $50 in taxis to take a 20 minute ride to get to the aquarium. And of course return.

The customer service is severely lacking any sort of empathy or service in general and even if you have proof through images, paperwork, email trails and receipts THEY DO NOT LISTEN.

AVOID AT ALL COSTS!

Booked a tour. Was cancelled, rang and spent over 30 mins on the phone trying to get a refund. Was hung up on twice. Told it was my fault for booking last minute. Could not believe the lack of customer service and the rudeness of employees.
Do not use this company! Rude and unhelpful - book through an Icelandic company and leave well, well alone!!!
Will be reporting to fca if money is not returned swiftly!

Purchase process for Barcelona bus tickets was completely fine. Isango! didn't want to know when it came to claiming any sort of refund or reimbursement due to the fact planned road closures in the city significantly impacted each route on the day we used them. This should've been advertised on the site when we chose our dates - those in the know would've been aware. Couldn't transfer them to a different day while there so they went to waste. Kept being fobbed off over email where our issue was 'passed through' to the provider yet no resolution found.

I tried to book online and when it came to payment, I couldn't put the payment through. They emailed me asking to call them so I did, and my bank had blocked them. We decided to pay in cash on the day, but when I check my bank statement they had taken payment on the card that was supposedly bounced as well.
I tried to get my money back, but they issued me a ticket for their bus tour and said now I didn't have good grounds to cancel and get a refund. I didn't want the ticket, just my money back. When you try to talk to someone, you just get fobbed off. Don't bother with this company, there are plenty of other excellent services out there!

Lost 160$ by booking Hop on Hop off for LA.
The Company seems to be a scam and when you contact support you are just getting refused and they refer to none existing terms and conditions.
They even use pictures on the booking page to other companies where they have no agreement to accommodate clients.
Shame on them!

I can not believe this company is allowed to operate in UK. I have been escalating about my complaint for more than a month but it's been of no use. I tried buying tickets for Bath City Tour using their website and after taking my credit card details, the website confirmed that the transaction did not go through. "Please try again later" in red text, it said. So I bought the tickets from local operator by walking to Bath station. I had to walk 15 min but I used the same credit card and bought the same number of tickets.
I later came to know that my credit was actually charged with deemed amount although I never clicked on their link or printed their tickets. These guys have been fooling me around for more than a month now despite me providing all the copies of tickets and credit card receipt etc.
Cowboy company, no professional ethics, third class telephone support, totally untrustworthy and ideally should be shut down immediately.
If they don't resolve my complaint soon, I will write to media, MPs and explore every possible avenue to stop them from defrauding innocent people.
PLEASE AVOID AT ANY COST!!!

Fraudulent company, AVOID AT ALL COST!

I got money taken out of my account from this company without my consent. I have tried to call and enquire. To no surprise the number is disengaged.

I booked a hop on hop off tour with isango on the 2nd of August. When I got there i was informed all bus tour had been cancelled days ago because of a cycling event. I emailed them the same day and on the 6th of August they stated I would receive a refund within 4-5 working days. It is now the 19th of August and every time I ask them where my refund is they say it has been sent however when I contact my bank they say they have not received any refunds on their part. Shame on isango for lying to customers and taking bookings even when they know the tour is cancelled. Hopefully I will receive my refund soon but who knows how long it will take!

Refund without problem!
We are not able to attend the tour, refund was done without problem. Thank you isango for processing without problem!

Very bad and very rude customer service. Unknowledgeable customer service. They don't know about their own products. Also they are unable to understand basic English.

Bought a tour for hop on hop off bus in Madrid through this agency and regretted straight after.
I was buying the tour for my sister and just before the trip she was not able to make it due to some health problems.
when i was buying the tickets to this bus, I have clearly seen that you can return the ticket if you won't be able to use it and you can get a refund.
So when I have tried to do a refund, they have taken time to reply and then, after wards when they date of the ticket passed, they said that they won't be able to refund it cause its past date already.
When I have stated the fact that I have made a claim before the ticket day they said sorry we can't do anything about it.
This is an absolute lie about their refund policy!
in the times we live now, such companies should not exist with their poorest level of customer support and fake refund policies.!

Hey this company is not even worth 1 star only two ppl work here bhumika and inder the manager!! Guys pls don't get fooled by this company as they cannot confirm your booking at all and like i said when u call them to confirm on ur last day a guy name mr INDER the wanna be manager will assist ur call btw he doesn't know anything and will disconnect ur call in the end with the same old trick " hello I can't here u" don't wrry guys not making this up I've tried to speak to them twice so in short never go with this company its fake also the reviews they have its all fake and i am sure mr inder wrote them!! Don't believe me call them when u have a problem and these two will answer. FYI i booked tickets for the eiffel tower second floor but thanx to them n coz i trusted them never got to see it so good luck guys and plsssss never book from them!!!