Hot Tub Outpost Avis 4

Orderd fine from them a few times. Then ordered a storm strap, got an email saying it wouldn't be availble till april 30th. I said i would wait. April 30th came and it still didnt come. I got a refund. Then a couple days later i saw it available on their website, so i ordered again. Waited a few days, no tracking info came. Reached out and they said it was 2 to 4 weeks out from their facility. Dont know why they would not just put out of stock! When i asked why they did not tell me.

I contacted your team last week regarding a part for my hot tub and was informed that someone would verify compatibility with the parts department. Unfortunately, I did not receive any follow-up.

When I called again on Monday to confirm whether the part would fit, I was told that there was no way to verify compatibility. I then requested that the item be shipped, and I was assured that it would be processed.

As of today, there has been no update regarding the shipment. I attempted to call multiple departments, but was unable to reach anyone.

Additionally, after sending a direct email and submitting a message through the contact form, I did not receive any response. Instead, my order was refunded without any communication or explanation.

This situation is particularly frustrating given the urgency of needing this part to repair my hot tub. Regardless of the order value, a higher level of communication and customer service is expected.

Overall, this experience has been very disappointing.

One of the most incompetent hot tub parts companies I've dealt with. I have placed two orders with them in an 11 month time frame. Both times they sent me someone elses parts and sent my parts to them. Both times they did nothing to fix the issue until both people involved called in. They would not ship me another part I had to wait for them to send shipping labels to both of us and we had to ship the parts directly to each other. Took them five days to send a shipping label to my email. Never once did they offer money back or money off to make up for their mistakes. Ended up taking over three weeks to get the correct part. Save yourself a lot of time and aggravation and order from anyone else but hot tub outpost.

Ordered a part for my hot tub.
Never got an e-mail acknowledgement of my order.
Their stated delivery time came and went, no item sent.
Emailed them numerous times but never got a single response.
(Items I'd bought now listed at 3x the price so I assume they couldn't fulfill my order at the listed price, but instead of just apologising and refunding me, they chose to ghost me and hope I got fed up of trying to get a response from them).

Now going through the tedious process of chargeback to get my money back.

In addition I wasted a month with a broken hot tub that I could have fixed weeks ago if not for these people.

Avoid this bunch of cowboys at all costs.

Shocking customer service.