Howards Estate Agents Avis 

My heating went over the weekend just as we got this cold snap. I'm disabled so I don't tolerate the cold very well. I reported the issue and Monday morning 9. On the dot Lily phoned me to get more details and to take ownership of the issue. She liased with the landlord, engineer and myself to get someone out ASAP. She never let go of it until she received a satisfactory result from the landlord. Even though she knew he had phoned me himself she called to make sure it was the correct information and I was happy with what was happening. A very charming, professional young lady who is a total asset to Howard's and she represents them perfectly. A*

The letting team are total ignorant people run by a manager who has about as much impact on getting things sorted as Boris Johnson...they share similar qualities too, lacking in the ability to be honest and being expert at spin. Do not expect any service from the letting department, they won't clean houses or address damp and mould. They will expect tenants to landscape gardens and they will lie through their teeth and insist before tenants move in that the house is clean, so once you are in there is no hope and you as the new tenant will either have to live in filth they have not acknowledged on the inventory or you will have to clean and scrub damp patches yourself. Don't expect ending the tenancy to be any easier either, they will bully you into paying for every day the house sits empty until they find another poor desperate tenant and the fact the house is barely habitable and the garden resembles a jungle every summer won't stop them conning the next unsuspecting soul into believing the landlord is great and the neighbourhood quiet...when the weeds take hold in the jungle the following summer and the neighbours are all being visited by police and fly tipping along the back of the house, you will be still trying to negotiate with howards about the damp which has now taken hold over the winter and ruined your clothes and bedding amd which howards will tell you wasn't there before you moved in......

Have my move date finally.
Amy kept us well informed all the way.
Very friendly and helpful.
Thank you! 😊

Addison and Charlie recently showed us two properties, for young men they were extremely respectful, professional, polite and knowledgeable. We have previously met and viewed with another large agency in the area and if their fresh approach was to leave us feeling we were an inconvenience at best, they ticked all the boxes. Thank you Addison and Charlie

Quite frankly the worst estate agent I've ever come across. Was due to buy a property through them last year and the whole experience of 9 months was awful from start to the chain eventually collapsing. They were very slow at providing updates. Forced me to use their mortgage provider and Jeanette threatened that if I didn't that the seller may drop me and accept a previous offer. Unethically negotiated - asked me what the top figure I'd pay for the property is and then left me waiting for a whole week after placing an offer to advise whether it had been accepted. Missed out important details on their advert of expensive service charges which was only revealed after searches had been completed, even though they had previously advised their was none to pay?? Would often call me up asking for updates even though they were meant to be the ones progressing the sale? They defintely breached GDPR several times too, after speaking to the seller and them knowing information they shouldn't of done. Would personally never use them again and defintely won't ever buy a property with them again in the future.

Amy Lugo and Cara Childerhouse have been excellent in helping with the sale of a holiday caravan at Haddiscoe.

Had it been a second hand car I purchased from Howard's in Long Stratton I would have taken it back months ago if it hadn't killed me by driving itself of a cliff. 5 months since I moved in and I am still dancing around un opened boxes as I have spent all my time (and thousands of pounds) correcting some of the basics that haven't worked since I took ownership. The fridge with shelves that collapse in the middle of the night when loaded with more that one salad item.
Te built in heating in the kitchen blocked with soo much cat hair I'm waiting for bonfire night to turn it on, the "Electric Shower" that requires the oil fired boiler to run for an hour if you want warm water, the heating system with wiring that was pulled apart by gravity or the previous owner and today the TV aerials failing as 2 different systems had been running it for too long.
I just hope the next little surprise doesn't kill me or an innocent passerby.
Why there is no legal precedent for an Estate Agent to deliver a house in the condition they advertise it is beyond me.

Thank you all at Howards, Janette, Claire, Cheyenne,
For 5 star Service
Thanks Martin

David was professional, polite, and informative, although we won't be buying the property we viewed the experience was worth it.

I am absolutely disgusted, I phoned to arrange a viewing on a house, they asked if I had a mortgage sorted and what deposit I would be putting down on the house. I told her who my mortgage was with and how much deposit I was putting down. I was then told that the vender had stipulated that I would have to speak to Howard’s mortgage advisor before I could view the property. I felt I was being blackmailed into using their services, despite already having a large deposit and mortgage sorted. A potential sale lost there because of their greed.

We were renting with Howard's for about 4 to 5 years and when we left to move in with my mum for financial reasons. Zara Zawadski was nothing short of amazing. Zara helped us with all the things we needed to finalise our tenancy and her customer service was fantastic. Fantastic customer service in a world where that is hard to find. Thank you Zara 😊

Nothing seems to be to much for Molly, such a pleasant and helpful young lady. It's been a pleasure dealing with her. She's an asset to any firm.

Thanks to Daniel in Lowestoft branch transaction was excellent, Experience was good and easy, would recommend howardsLetting agents.Wishing you all At the Lowestoft branch, Good Christmas and A prosperous new year Q

Had a problem the boiler as no heating or hot water spoke to Strachen at Howards who got a engineer out and it was all sorted in less than 3 hours

Tyron Shelley was extremely helpful with information on properties that we enquired about. Good knowledge of the area and amenities. First class friendly service. Highly recommend.

They are estate agents. Don't believe a word of what they say.

We had dealings with lowestoft branch and were basically taken for a ride and lied to about a reduction that never came. I have the emails!!

We lost a great deal of money in a failed transaction.

Very poor, to get a phone call to say we were accepted for a house BEN the manager asked to fill out a survey which was happy to do ( we were excited ) I totally get the referral process.
I get another call to say moving in date 8th August…..was waiting for contracts nothing nothing chased chased assured me it would be week commencing 1st they’d be on there….waited patiently Monday 8th arrived heard nothing called to ask what time we could collect keys…..BEN unfortunately I can’t get you in til the 15th….I don’t know where you got the 8th from ( totally lied to us ) never returned our calls very poor….called us a liar….apparently he was on holiday 🤔 never in the office when I called 🤔….finally after pleading we managed to get the keys at 5pm on the 8th.
ALL I WILL SAY IS AVOID HOWARDS LIKE THE PLAGUE!!!!
since then we’ve had problems…I was told by one lady…I can give you persimmons number it’s best you communicate with them….. NO LOVE ITS YOUR JOB!!!

Ben Kennell was amazing and very helpful . An asset to the team. Thank you for your help and fast professional assistance.

Thanks to the awesome team at Howards for selling my home, especially Amy Lugo , who kept us fully informed at all times with all the steps involved and answered any questions that we had,
great experience will highly recommend and use again in the future, "Well done Howards Lowestoft"

I would totally reccomend Howard's Estate Agents Lowestoft. Selling your house can be a stressful time, All the team there are extremely professional, and the team held our hand throughout the whole experience from start to finish.
Amy kept us updated every week, and kept us in the loop throughout.
THANK YOU TEAM HOWARDS YOU DEFINITELY DESERVE YOUR 5 ⭐( + ) REVIEW.