CIPD HR-inform Avis 

Cannot thank Mitchell Hart enough. Professional throughout the call and provided so much insight. Provided me with the confidence I needed to tackle the most complex problem issue I have dealt with to date.

While it is super helpful to have so much knowledge and so many templates at my fingertips, what really stands out in my first few months using CIPD HR Inform was the patience and support from Dulal. There was no pressure as I weaved my way through the process of getting budget approval and whenever I had a question, he was fast to respond and very clear.

Farouk was very knowledgeable and no question was a silly one. The advice was measured and informative and has helped us move forward in a very quick period of time. Thank you!

Lilian was very knowledgeable and friendly she found out about my experience first not assuming things as I had used the platform before. She focused on those areas I had not used. Was a really useful session.

The onboarding was tailored to my needs rather than being generic, covered a lot of aspects of the platform, it was very informative. Even though I had had time to explore the platform prior to the onboarding, I discovered more, it was definitely worth it.

I have been attending CIPD informative webinars for a while now and was really impressed with the platform and what it offers. During one of the webinars I booked a meeting with Dulal who became our account manager, he was really informative and explained all the platform offers which is more than our initial expectations. Great service, very friendly and professional and understood our requirements.

I called with three separate issues, all concerning long term employees with varying levels of sickness absence.

I spoke to Farouk, who was most positive, helpful and concise in the way in which he helped me get my thoughts in order and plan a way forward.

Absolutely zero complaints when using the CIPD Inform advice line. I can always get through really quickly and always makes my job in HR feel less alien when I speak to an actual human on the other end! I spoke with Farouk today, who was extremely knowledgeable and answered my questions very efficiently.

Two years ago they would phone me nearly every day trying to get me to take out their subscription. I asked them to remove me from their list and to stop calling me. Finally they stopped. Now here we are again with their phone calls and hounding… absolute joke!

Farouk was really helpful, understood the situation I presented and gave me valuable guidance.

Thank you.

I've been working with HR Inform for a long time, although I hadn’t been in touch for a while. Today, I spoke with Mobola Imafidon about a complex situation that had even escalated to legal advice previously. From the moment we started talking, Mobola put me completely at ease. She listened carefully, asked thoughtful questions, and then gave a confident, clear, and solid response that really helped me move forward.

Her professionalism and expertise were outstanding, and it reminded me why I love HR Inform so much — they are absolute experts in what they do. Thank you, Mobola, for your brilliant support today!

The advisor really listened to my issue and sought clarification where needed. He soon identified how the matter could be approached in order that no issues would arise. An absolute delight to deal with.

Received great support and guidance from Farouk

Very approachable, friendly, professional and understanding advisor. I found the advice very useful and pragmatic.

I was spoken to in really quick time. Kinshuk was very friendly and knowledgeable on the advice he gave me. It was reassuring to know that I was given fair advice and enabled me to make the right choices.

We have been using CIPD HR-Inform for almost a year now. The service is brilliant. I receive regular informative emails about upcoming legislation changes, new documentation on the platform or about an upcoming webinar. The platform is excellent, very easy to navigate with so many useful resources. I have used almost all types now, from salary planning to policy drafts or how to guides. I also love the regular webinars. The best part of the service is having the telephone support service. I am a solo HR Manager in our organisation, so having someone to bounce situations off of and get advice on how to deal with things is so helpful. I have spoken to Mobala Imafidon a couple of times this week already and she has provided very clear solutions or guidance to the issues I have been facing. Thanks so much.

Great, genuine help who put up with me having MS speech problems and repeating himself whilst I double checked things.

Thankyou

Another excellent employment law consultation with Farouk who comes across as professional, credible and knowledgeable employment law advisor. He listened attentively, asked follow up questions and offered information discussing nuances and sharing additional details without rushing through the call. Farouk, thank you for your assistance and hope to speak with you again.

We had MS Teams call with Farouk Abiola regarding legal advice for an HR case. He provided us with clear guidance and professional recommendations to ensure we are following fair and ethical practices under UK guidelines. Although arranging the call via MS Teams was an unusual request on our side, the CIPD team kindly made an exception considering the time zone differences.
Very pleased with Farouk’s professionalism, the time he dedicated to helping us understand the process, and the clarity of his advice on the next steps.

The advisor demonstrated excellent intent listening and responded with confidence as soon as I explained the situation. They came across as knowledgeable and well-versed in employment law, clearly articulating the rationale behind their advice. This gave me reassurance and clarity during a complex matter.