CIPD HR-inform Avis 

I initially subscribed to CIPD HR Inform for 12 months and, when my subscription period was ending, I followed the correct process to cancel. My cancellation was confirmed by email, and everything seemed fine.

However, despite this written confirmation, they have continued to take payments after the cancellation date. I have contacted their support team to resolve this, but the issue persists. This is highly frustrating and raises serious concerns about their billing practices and customer service.

I expected better from a company that promotes transparency and reliability. If you’re considering subscribing, I strongly advise being cautious and double-checking your cancellation process to avoid unexpected charges. I hope they take action to correct this issue and improve their handling of cancellations.

Many for your quick response and resolving my query so smoothly.

Moomna was a delight to deal with. Answers to my queries were extremely clear but also Mooma was proactive and helpful. So I came away with my answers and more!

Abbey was wonderful. She was very informative and had great knowledge. The platform is user friendly and easy to navigate - thank you Abbey for making the onboarding session engaging!

Fabulous! The phone was answered quickly and my query addressed with patience. Great customer service

Really great onboarding with Lilian Ukaegbu. Shared the main specs of the tool and took time to focus on what I needed the most. Knowleagable and engaging.

Very helpful and prompt support and guidance

Very helpful, fast and knowledgeable.

Darren Mills was very helpful and patient and tried different ways to send me the link to the new Website. He set up an Onboarding session for me too.

I've had the pleasure of speaking with Farouk on a couple of occasions. He takes the situation on board and gives clear advice. He's been both helpful and very patient. Greatly appreciated.

Speedy responses to my queries. Thank you Kelsey Mae Timmings! :)

Absolutely great onboarding, took me through the whole tool, and made sure that I would get the best use out of it.

I had a query about our account and Kelsey-Mai Timmings was extremely helpful, getting to the bottom of my query in a matter of hours. The Team now have fully functioning access.
Thank you for your speedy response!

Needed some additional support with registering for the first time online, and went through 'live chat' function. Kelsey-Mae Timmings was very attentive and supported me immediately. Didn't have to wait at all. Great service, thank you

Mobola Imafidon has been an excellent adviser when speaking to her about complex cases. I have found her advise detailed with clear steps by step approach to the cases. It is also helpful that quote patiently she listening and is ready to repeat herself to ensure the advise is understood.

Kelsey-Mae was very helpful in resolving our organisation's access to the online resources, promptly and efficiently, and with courtesy.

We needed to make changes to our account and Moomna was really helpful and prompt, making things really easy for us. Thank you!

Really helpful. Understand the problem and fixed it quickly.

Moomna sorted my query straight away