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À propos de l'entreprise


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3,3

Moyen

TrustScore 3.5 sur 5

11 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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3,3

Tous les avis

(11)

3 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 3 sur 5 étoiles

Overall reasonable carpet cleaning but extremely messy.…

To be fair to the company overall the carpets were cleaned well although they did take quite a few days to dry .However what was disappointing was the mess that was caused and the additional clean up required .
They filled their equipment with water in our utility room and then sloshed the container through the house leaving marks on our wooden lounge floor and also on our front path .Luckily after a major clean up i managed to remove the stains that had been left these areas .
What was more concerning was the marks on our kitchen floor that could not be washed off .
When i raised this with them i received a sarcastic response saying the marks had left clean patches-very amusing but unhelpful .After this they have simply not responded .
For this reason i would not use them again

18 août 2026
Avis spontané
Noté 1 sur 5 étoiles

Shame they don’t have a zero star

Shame they don’t have a zero star.
Company slow to answer emails and messages however got a clean booked. Went to a lot of trouble boarding my dogs elsewhere overnight and moving everything for them to have an unhindered passage to clean and scotchguard the carpets. I cannot believe they just didn’t show up, no notice, no calls, no apologies, just didn’t show up. I do not recommend these people for their lack of professionalism let alone anything else.
I have emails with them offering the date of 7th at 10am, my accepting their date, and the following day them asking for my full name. Plus 5 calls to them on the day and 3 messages offering directions thinking they’d got lost.

7 juillet 2026
Avis spontané
Logo de Hypercleaning

Réponse de Hypercleaning

I request for you to remove this as this is an untrue statement and defimation of character. I have full proof your clean was never booked as I did not have your full information to do so, again I have full proof of this. I wouldn't like to take this avenue however I will seek legal advice as you are currently trying to tarnish our company

Noté 1 sur 5 étoiles

Hypercleaning have ruined my carpets.

Hypercleaning have ruined my carpets.
I’m having to go to small claims because they’ve come in to clean 6 of my rooms and ruined 3 of them. Because they’ve left them too wet after theyve cleaned, it has caused them to turn a browny colour and my whole house to smell awful! They are denying all responsibility

16 août 2024
Avis spontané
Logo de Hypercleaning

Réponse de Hypercleaning

Thank you for your review, this is a false claim. We have photographic evidence showing the condition of your carpets. You had dog urine soaking the underlay of your carpets leaving stain on the carpets themselves. These carpets were also extremely aged and damaged prior to cleaning. Over 15years old as told by yourself, these are also synthetic carpets which have been very heavily soiled due to pets and wear. We unfortunately cannot bring carpets back to their prior glory when fitted at this stage in life.

We also came to cleaned your carpets 3 times to try and help you with this issue as this is what we do but we done as much as we could to help you.

Many thanks
Hyper Cleaning

Noté 5 sur 5 étoiles

Fantastic service

Fantastic service, our sofas, foot stall and rug look like brand new. You can see and smell just how clean they are and that great care was taken when cleaning them. Extremely efficient and friendly service, I highly recommend Hyper Cleaning

23 mai 2024
Avis spontané
Noté 5 sur 5 étoiles

Fantastic Service and extremely professional

Fantastic Service and extremely friendly staff. They were extremely accommodating and sorted our carpet clean out in time for the arrival of our first baby. Adam was great and so professional. All rooms and stairs looked like new!

16 mai 2024
Avis spontané
Logo de Hypercleaning

Réponse de Hypercleaning

Thank you so much for taking your time to leave a review. So pleased you were happy with the service

We wish you all the best of luck with the new baby, and hope to see you in the future.

Hyper Cleaning

Noté 5 sur 5 étoiles

My carpets were stained from the…

My carpets were stained from the children but now having been given a new lease of life. I’m over the moon

1 avril 2024
Avis spontané
Logo de Hypercleaning

Réponse de Hypercleaning

Thank you so much for taking your time to leave a review. So pleased you were happy with the service

We hope to see you in the future.

Hyper Cleaning

Noté 5 sur 5 étoiles

Brilliant company

Brilliant company, the clean was perfect my home looks and smells amazing. Highly reccomend

9 mai 2024
Avis spontané
Logo de Hypercleaning

Réponse de Hypercleaning

Thank you so much for taking your time to leave a review. So pleased you were happy with the service

We hope to see you in the future.

Hyper Cleaning

Noté 5 sur 5 étoiles

Fabulous cleaning service

Had Adriano come to deep clean my mattress, what an amazing job and thoroughly nice guy, very knowledgeable and did a great job. Looks brand new and smells super fresh. Perfect service, 100% be getting them back to clean my sofa and carpets. Wouldn’t use anyone else

31 juillet 2023
Avis spontané
Logo de Hypercleaning

Réponse de Hypercleaning

Thank you so much for taking your time to leave a review. So pleased you were happy with the service

We hope to see you in the future.

Hyper Cleaning

Noté 5 sur 5 étoiles

Recently had my stair carpets cleaned…

Recently had my stair carpets cleaned by Hyper Cleaning and was very impressed with them the guy was very friendly and helpful....once the carpet had dried I noticed the stains were still showing so contacted the company they sent the same guy back to re do the carpets free of charge...again he was extremely helpful and friendly and this time the stains have gone so even though the stains were still showing the first time they came back and rectified this and would recommend them and will be using this again

13 mars 2023
Avis spontané
Logo de Hypercleaning

Réponse de Hypercleaning

Thank you so much for taking your time to leave a review. So pleased you were happy with the service

We hope to see you in the future.

Hyper Cleaning

Noté 1 sur 5 étoiles

Do not use this company

Do not use this company. Team turned up 90 mins early without any communication, proceeded to moan at me because they couldn't park, provided no explanation of why they were so early, and then literally drove off and didn't offer to come back and complete the job when I tried to explain that I couldn't accommodate them until the time booked. This is an appalling service and the team were extremely rude.

21 décembre 2022
Avis spontané

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