Hyrox Shop Avis 

Defective product and no customer service.
I bought a jacket from the Sydney Hyrox event. When I got home I noticed that the jacket pocket had a huge hole , my whole hand could fit through . (Lesson - check the pockets before buying). I sent a message via my Hyrox AU account. I got a response quickly advising that because I bought from Sydney event , they can’t help and I need to email to shop@hyrox. (Trustpilot won’t let me type the full email, just add a .com to the end). I emailed and included receipt and photos of the defect. I waited a 1 week, no response , not even an acknowledgment of my email . So I messaged in my Hyrox AU account asking if the email was correct and why I haven’t received a response. I got a response advising that I just need to resend the email again, which I did . Now 2 weeks has passed and no response from shop@hyrox to either of my 2 emails.
Why can’t the customer service, which respond in my Hyrox AU account, help me with my defective product? Just because I bought the clothing from a Hyrox event , no one will help me resolve the issue.

Don’t buy anything here! You have to pay for returns nearly half of what you paid for uour items! Such a shame!

Worst ever return policy. I DO NOT RECOMMEND to order anything from them, as return in case of something wrong will become MILESTONE you DO NOT WANT TO EXPERIENCE.

I had a very disappointing experience with HYROX customer service.

I purchased a pair of running shoes which turned out to be defective after only 3 uses (the sole started to come off). I followed all the instructions and returned the item. I was then refunded and told to place a new order.

I placed a new order and paid again, expecting to receive a brand new pair. Instead, I received the same defective shoes again.

Since then, customer support has repeatedly sent me generic responses asking me to return the item again, completely ignoring the fact that this situation was caused by their own mistake.

At this point, I am being asked to go through the entire return process again, even though I already did everything correctly the first time.

This is extremely frustrating and shows a complete lack of attention to the customer and the situation.

I expected a much better level of service. Very disappointing.

Incredibly annoying company because every time you want to send a message you have to log into your account all over again, and I just made a one-time purchase. Contact by email is not possible.

I ordered items and sent them back. They arrived at their end on March 4th. I provided the proof of shipment, provided everything, but no refund.

They have nice stuff but be warned, do not order anything from this company!!!