Hyundai Stafford Avis 

Brought a brand new Hyundai Ionic 71 plate. (2021) just shy of 31k traded in Mercedes E class wow what a mistake:
The first year customer service excellent.. services in place the car working like a dream.
Going into the 2nd year then the problems started.. Noticed paint flaking on the bumper trim, window seal bubbling Hyundai badge paint flaking.. then we had brake warning light bleeping, auto hold on car now been disabled. Spoke to customer services 4 months ago. Guess what after 7 calls and three visits to STAFFORD. Hello PAULA!! NOTHING.. Guess what the badge is under warranty they will rectify: They told me if the warning light goes from Amber to red on the braking system call the breakdown service that is included in the warranty they will then tow the car back! Really!! we are still waiting for a call from the customer care/sales after several call dating back two months. In the end I got rid, and yes back to Mercedes.. You get what you pay for.. never faulted their service. Must have been a senior moment ever considering changing. Oh and what is funny Hyundai have invited me to their VIP car new launch.. Guess what not going.. Oh and another laugh they have acknowledged my cancellation of the service plan. Umm. So I would deffo not recommend!!

Had the best experience getting our new car from Hyundai. Ethan in particular was so helpful, contacting the finance company to discuss my application being made in my married name, he really went the extra mile. The entire experience was made simple and stress free. Would definitely recommend and return.

I booked my car in for a service and MOT and asked if they could also book in some time to look at my apple car play (which hasn’t been working well since the last service where they refused to look at it) and the plastic trim on my passenger window which is coming off.
On collecting my car, my husband was told that they had run diagnostics on my car play and nothing was wrong, even though we stated clearly at booking that this was an intermittent fault and would need properly investigating. Their advice was to simply book in again, which will now be the 3rd time. They also said they couldn’t repair the trim under warranty because the car had been repaired following an accident so the warranty was void. However, when my car was in an accident I called the number provided on my Hyundai documents and had the car repaired at a Hyundai recommended garage. When I queried this I was quite abruptly told that they were a franchise and therefore not associated with Hyundai’s recommended garages. Incredibly misleading when the car was purchased from their franchise and they provided the paperwork with this telephone number on. To add insult to injury, Alan who works in the servicing department thought it necessary to attempt to explain to me how a franchise works. This was just one of many patronising remarks during our telephone conversation.
Further to this he said, and I quote I was ‘moaning at him’. When I reminded him that I am a customer and therefore deserve some professionalism, he simply continued to defend his position with the excuse that it wasn’t his fault so why should he be receiving the ‘brunt of it’.
I was so dissatisfied with this interaction that I asked for Alan’s manager, Danielle, to call me as soon as she was available to discuss the terrible customer service her staff were providing. I am still waiting for that call.
Finally, when my car has been serviced in the past it has also been cleaned. However the previous two times it has been in this has not happened. Standards at Stafford Hyundai appear to have slipped in many respects.

This is now the second time I have received poor customer service from Stafford Hyundai and I’m afraid to say that once my car is out of warranty and the service plan is complete, I will not be returning. Further to this I will be exchanging my car as soon as possible to a different make and I will not be purchasing another Hyundai. After speaking to other people who use Stafford Hyundai, this appears to be a widespread issue. In my opinion they are severely damaging the reputation of Hyundai.

Luke Thomas was such a help today as we wanted to know more about a car. He showed great professionalism throughout our visit. Our test drive was a great experience. We invited Luke to come with us and he was able to inform us more about the Tucson and all the clever tricks this car has. The whole experience was a pleasure.
I would like to thank sales representative Jason for his help too. He helped with the many questions I had when I met him yesterday. All staff we spoke to were helpful. It was a good feeling of not feeling pressured. I would highly recommend this branch to others. The manager was approachable and friendly, the whole experience was a great day spending 💰. Thanks

A recent spontaneous drop into Stafford Hyundai to show my wife what a Kona looked like, resulted in some excellent assistance from Luke Thomas.
Following the initial conversation on the day we found one we liked the look of and Luke arranged for this particular used Kona to be brought down to the showroom for us to have a proper look at.
The service was excellent and the attention to detail was superb. Luke kept us informed throughout the duration of the shipping and preparation for collection.
Big test for us was a European trip 5 days after collection, which went well with no issues!.

Luke, you were an absolute star in sorting us out and thank you for coming in on handover day, we really appreciated it.

Would we recommend Stafford Hyundai?? Absolutely!!!!

Buying a new car was straightforward and made convenient for me. The person (Luke Thomas) that I dealt with was polite, efficient and made the whole experience a pleasure. I am pleased with the end result.
Derek Sweet

Purchased new car from Hyundai Stafford and have to say that the sales process was great from no hassle test drives through to purchase, was great. James handled the sale throughout and took us through the handover and made the process seamless and without hassle. First impressions of the Tucson is good as well.

Hyundai Stafford have a diamond with Kieran from sales from buying car to day of handing over brilliant service

I've brought Hyundai cars before and have always been happy, but not this time. I went to Stafford Hyundai (Holdcroft) instead of Arnold Clark thinking you're better off with the main dealer! How wrong was I, I brought a Hyundai Tucson N line which wasn't cheap at £27000 but looks the part and TBH is mostly a lovely car.
However after buying the car I had a rattle coming from the rear seat area. I told James in sales within the 30 days but he assured me that because of COVID-19 it wasn't urgent and they would rectify it whenever it was safe to do so. Fast forward 17 mths and seven return trips to Stafford Hyundai some lasting several days but the last one was TEN DAYS . Even though I went through Hyundai customer services who got a specialist out to test drive my car and found the complaint within 20 minutes and stated "that would drive me around the bend" that rattling. But said it was easily fixed it would write a report and send a copy to Stafford Hyundai so they would be able to retify the problem.
Stafford Hyundai ignored the report, what was the point of having someone test drive and file a report to then ignore it? They tell the public that when you buy a car from them that every time you take it in it will be washed and cleaned. Once again on picking my car up after they kept it for ten days even though I was under the impression it would be a day. I find my car not washed and cleaned again, I speak to Lee the manager who apologizes but doesn't ask anyone to take the car and wash it whilst I'm there? I try phoning the garage for a progress report to be cut off several times because they have an issue with there phone lines.
I'm beginning to understand that they are happy to take your money but cannot fix a fault which has been identified by a specialist. How much do you have to spend to get real customer care?
I have been let down by Hyundai, even Hyundai customer services told me it would be easier to go elsewhere and pay for the problem to be fixed.....even though it's got a 5 YEAR GUARANTEE!!!!!!!!!!!!!!!!!
Please think twice about going to Stafford Hyundai, you have been warned.