4thutility Avis 9 238

Sarah was very helpful and professional in regards to my connection problem. This process is ongoing, but she was most helpful.

Olu provided excellent customer service and gave me a very good deal on my contract renewal. Very happy with the service

The service is good call centre staff polite and helpful only complaint has been trying to pay them bud eventually got my direct debit set up fir correct date

Easy to set up and there it ends. The broadband was ok once we got extenders around the house, most of the time. Our son found it challenging at times when gaming as there was some lagging. Then it comes to moving house and the service is poor in comparison to other companies. Firstly, you can't do this online, you can only request to move house by ringing them between 9am and 5:30pm. When you explain you want to move house, you are told you can but this will have to start a new 2yr contract. When you request to cancel instead, you have to pay a cancellation fee! How ridiculous! For the record, I would have carried on my contract to see it through to the end of the original 2yrs, but I don't see why moving house should instigate a new contract, basically forcing you to stay with them for another year longer than I wanted to. Poor accessibility, poor structure of contracts. Have now opened up with Sky broadband who will give me money to buy myself out of the contract.

4thutility are offering the best deal for our postcode that Im aware of. I spoke to Kay about the boxes being moved and Kay has arranged for a call back about this hopefully without charge. The deal offered online is £10 half price for first 6 months. Kay has made me a happy customer by making the deal even sweeter offering the first 6 months free. This seems like a wow deal to me. I hope everything else goes smoothly too. Thank you Kay 🙌

I had a great experience with 4th utility today, Nick was really good at helping me to resolve my query and his customer service is excellent.

Martin helped a lot! I had some payment queries and he helped me very quickly and professionally! Amazing customer support.

I had a great experience speaking with David Cordwell. He took the time to answer all of my questions in detail and made sure I felt confident and informed every step of the way. He really went above and beyond.

He was such a kind and lovely gentleman, professional, patient, and genuinely supportive throughout the whole conversation.

Thank you very much for your advice and support, it’s greatly appreciated!

please give Tommy half day off this Friday. can't fault this kind sole. Ever so apologetic and kind with sincerity. you have a real good gem of a talent. help him to progress in your team I do believe one day he will become a real invaluable asset to your organisationwl growth. 5***** service. 🙏

Nick is a pleasure to speak with. He listened carefully to my issue, showed genuine patience, and resolved it quickly and efficiently.

Nick was a great help, quick and efficient

Kay was very helpful, clear, concise and friendly.

Callum was knowledgeable, understood what I was trying to do as was able to facilitate my requirements, despite long periods of quietness between messages, on my part. The installation is booked for the morning My Partner requested and everything is looking good.

Kane was very friendly and helpful. He was patient with the queries and sought out the best plan for us. Top notch customer service from Kane.

I’m happy with OLU service

Fantastic service from 4th utility, they listen to what my problem was and sort to solve the problem, I have been waiting since last Tuesday and then guys Ont the phone was nothing but exemplary

The person who finalised my contract was very helpful and knowledgeable. Thanks

I had an absolute nightmare with 4th utility when they were my wifi providers, nothing but trouble and issues with payments being told I hadn’t paid when I actually had etc, horrific company who I would NEVER use again.
HOWEVER, I’ve now received a bill 7 months after I cancelled my service with them (shock) and called today and spoke to OLU who was very helpful and thankfully managed to resolve this for me by seeing that a credit hadn’t been applied correctly and he has now ensured my balance is infact settled in full. Thank you Olu for your help

Haven't got the service yet but Steve was great explaining the services details etc.