IceboxAuto Liverpool Avis 

147
TrustScore 5 sur 5

4,9

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Having previously owned an Android entertainment system from Icebox Auto for my Land Cruiser, I decided to upgrade. Because my experience was already so positive, I convinced my wife to pack up... Voir plus

Noté 5 sur 5 étoiles

Recently purchased head unit from Rob. Extremely helpful and very patient with all my questions before purchase. Unit is superb, all I hoped for and loads more. Had a slight snag with locating u... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Recently purchased the double din radio for my RCZ. (Fitting my self) Would highly recommend, the after sales support I have received has been amazing. Not being a car maniac or very electricity... Voir plus

Noté 5 sur 5 étoiles

this company is superb , customer service is second to none , no issues whatsoever , we had a small problem with a simcard reader on the tesla screen in wifes car , no problem , bring it in said rob ,... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin d'autoradios
  2. Magasin d'accessoires automobiles
  3. Accessoires pour voitures

Informations provenant de diverses sources externes

ICEBOXAUTO - Europe largest distributor of GPS, DVD, Android, Bluetooth, iPod for all makes of models of cars.


Coordonnées de contact

4,9

Excellent

TrustScore 5 sur 5

147 avis

5 étoiles
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1 étoile

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4,9

Tous les avis

(147)

9 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Highly recommend Iceboxauto!

I bought a 10.25 android screen for my Mercedes and fitted it myself. I live in Scotland and I had a few problems, and after a WhatsApp video call with Rob the issues were solved very quickly and he was a great help. I had a few other issues over the last few days and Rob again came good with all the answers and help I needed.

1 février 2023
Avis spontané
Noté 5 sur 5 étoiles

Excellent

Excellent! Fabulous backup and assistance sorting some installation issues and your man went above and beyond to help me sort this out. Now loving the android unit and can't shout out my recommendations for this company loud enough. Thank you so much.

28 décembre 2022
Avis spontané
Noté 5 sur 5 étoiles

Simply the best!

Simply the best customer service I’ve ever received! I’ve made 3 purchases so far from Iceboxauto for android headunits for 3 different vehicles and throughout the whole process I’ve been helped and all my questions have been answered quickly and in detail. One of the head units I purchased over a year ago and have still received help and technical support when I’ve needed it. None of the Headunits have ever let me down, I’ve recommended them to friends and family who have also gone through with their purchases and all say the same things I am - 5 stars! I would recommend icebox auto and their products to anybody!

5 décembre 2022
Avis spontané
Noté 1 sur 5 étoiles

Very poor experience with iceboxautos I…

Very poor experience with iceboxautos I would not recommend you buy from them unless you are local to Liverpool take your money and run better off paying less and purchase from aliexpress or ebay same units,no instructions with their units fitting is done blind and their knowledge of their products they sell is non existence,the one thing you keep avoiding is the 2 buttons fir eco/airbag what do about them nothing in settings and no holes for them to fit these important part of the car and you have solution for just keep avoiding it is that very professional???also your offer of a free removal of the unit is unreasonable you me to travel over 8 hours and over 400 miles to get this done your having a laugh you should come to me as unit is not fit for purpose

19 décembre 2022
Avis spontané
Logo de IceboxAuto Liverpool

Réponse de IceboxAuto Liverpool

HI Martin, sorry you felt the need to leave this feedback. We feel that we have stretched beyond our normal capabilities to try and end this with satisfaction with the following.

1) Out of hours support Via phone and live WhatsApp video call with your engineer.
2) Free checking and removal of the product with our engineer.
3) Sending you extra expensive accessories for free.

Saying we are not knowledgeable to the product or install is a surprise to us considering we helped your engineer out of hours on the initial install and advised him where some of the cables go and how to access the hidden menus to check on configuration of the unit with the car.

Your only outstanding issue is the sim card not working. Baring in mind it was working as you admitted prior to the installer reinstalling the new part. Its not something we can compensate you for nor can we accept threats of these sorts of feedback if we do not pay you money.

Its unfortunate that you had issues but we resolved the initial issues you had with a new part. The issue now is something that your engineer needs to check over as the issue was only present after his removal of the radio.

As, we have advised. We are always here to help so you are welcome to get in touch if you need any assistance with the unit or the return of the item for a refund but please accept, we are not here to tolerate threats so please do not be offended if we choose not to reply to aggressive emails. We have extended your 28 days returns policy from our last contact to the 12th of January 2022.

Again, apologies for any grievances you have with this this transaction.

Noté 5 sur 5 étoiles

A bit late leaving a review,reminded…

A bit late leaving a review,reminded after recommending iceboxauto to someone on Facebook forum.
I bought a unit back in July last year and although had to wait a while for delivery,it was well worth the wait.
Item and excellent,responsive and friendly support inspired me to leave a well deserved review.

18 juillet 2022
Avis spontané
Noté 5 sur 5 étoiles

Absolutely outstanding service

Absolutely outstanding service. Excellent advice on selecting the correct head unit. Quick with responses (I fitted it myself) when I ran into problems. Wholeheartedly recommended.

1 décembre 2022
Avis spontané
Noté 5 sur 5 étoiles

keep up the good work

At first I was a bit sceptical about dealing with a company so far away from where I live, but after my first phone call to iceboxauto my mind was put at ease, so I made my purchase of the android screen the very same day and it arrived 10 days later, I installed the screen myself, which wasn’t to bad, give yourself a day with now interruptions. I have made several (lots) call’s for help with installation and setup and each time they have been so helpful I can’t rate them highly enough, keep up the good work guys 👏🏼 Andy J, in sunny torquay.

8 septembre 2022
Avis spontané
Noté 5 sur 5 étoiles

An amazing service

An amazing service brought a head unit for my insignia from this company and can not fault them one bit always keeping you updated on the progress will 100% use them again in the future and will recommend to anyone 👍🏻 😀

18 août 2022
Avis spontané
Logo de IceboxAuto Liverpool

Réponse de IceboxAuto Liverpool

Hi Callum, thanks so much for your kind words. We appreciate this. Iceboxauto :)

Noté 5 sur 5 étoiles

Astra GTC OEM Headunit

From early days when I couldn't decide between Tesla Style or OEM for my Astra GTC. Rob was so helpful in answering my questions. Even during installation (which I did myself) he was there to answer my questions. All In All Excellent Service From Start to Finish

17 août 2022
Avis spontané
Logo de IceboxAuto Liverpool

Réponse de IceboxAuto Liverpool

HI Ste, thanks so much for your kind words. Please get in touch anytime you need us. Iceboauto.

Noté 5 sur 5 étoiles

Awesome

Awesome! Great product and fantastic service. My 12.3” android CarPlay screen is magnificent. Fits nicely in my bmw f11

4 juillet 2022
Avis spontané
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Réponse de IceboxAuto Liverpool

Thanks so much for your kind words, Rob. Get in touch anytime you need us.

Noté 5 sur 5 étoiles

I have get in the past an Equipment…

I have get in the past an Equipment from the company. After long time I asked for some help - my expectation was an “I’m sorry those equipment is very old” … but no was! They help me with a lot of information! Wow! a service in that way after more that 2 years is fantastic Thank you!!!!

20 juin 2022
Avis spontané
Logo de IceboxAuto Liverpool

Réponse de IceboxAuto Liverpool

Hi, thanks so much for your review. We offer lifetime support on all our products so contact us anytime you need us. Many thanks.

Noté 5 sur 5 étoiles

Icebox Auto = 5 stars!!

Rob is fantastic! Very prompt and eager to help. I think I have found my reliable seller for all my car infotainment needs. His pre-sales advice was top notch. He was never pushy, offered in-depth advice and is always empathetic.

Post sales - i could always reach out to him for any technical queries relating to the product and he was as always prompt in his responses.

All in all - 5 stars for Rob & Icebox Auto

13 avril 2022
Avis spontané
Noté 5 sur 5 étoiles

Just brought my 2012 Honda Jazz into…

Just brought my 2012 Honda Jazz into the digital age with a fantastic 10.2" Android Head Unit with bluetooth Apple Car Play. And a reversing camera! Needless to say, it's all a great novelty but really does make a massive improvement over having a phone stuck to the windscreen. Waze is now huge, and dead easy to listen to all sorts of music etc. Despite the technology supplied by IceBoxAuto, the real icing on the cake is their brilliant customer service. There were shipping delays from the manufacturers, then when the unit arrived they'd sent the wrong wiring harness. Rob kept me fully informed at all times, which was very reassuring as his workshop is 130 miles from where I live. Robs expertise and honest and open attitude are qualities sadly missing in some enterprises today. So, don't hesitate to upgrade your car, especially with the draconian new laws about touching your phone while driving.

7 avril 2022
Avis spontané
Noté 5 sur 5 étoiles

Great customer service

Great customer service. Had issues within 12 months of my purchase. Kept in touch with Rob throughout and swiftly arranged repair under warranty and fast return of product. Thank you.
Sach

6 avril 2022
Avis spontané
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Réponse de IceboxAuto Liverpool

HI Sach, thanks so much for taking the time to leave this review. Always appreciated. Take care.

Noté 5 sur 5 étoiles

ICEBOX ...#1 THE PROVIDER TO BEAT

I have used Icebox 3 times now for 3 different cars and from purchase through delivery and to aftersales support Rob and his team set the bar for other suppliers to try and achieve. Communication is 2nd to none and in the current climate with the pandemic new issues arise and are tackled and communicated in an efficient and proffesional manner. Keep it up Icebox.

1 avril 2022
Avis spontané
Noté 5 sur 5 étoiles

Excellent customer service

I bought a radio for Mazda 6 with Android 11. There were a few problems with the installation, but thanks to the excellent telephone service and e-mail exchange, all the problems were easily solved. Robb, thank you very much for your patience and commitment. Finally, I can fully enjoy using my new radio. I highly recommend this company.

28 mars 2022
Avis spontané
Logo de IceboxAuto Liverpool

Réponse de IceboxAuto Liverpool

HI Aga, it was a pleasure dealing with you and glad you like the system. Get in touch anytime you need us.
Best wishes
Iceboxauto

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