IceboxAuto Liverpool Avis 

I purchased a CarPlay unit from Icebox for my 2015 Vauxhall Zafira Tourer and initially chose to have it installed by an independent installer in Birmingham. I went to one of the better-known car audio installation shops in the area because I expected the job to be done correctly and professionally.

Unfortunately, the installation was not carried out correctly and I experienced problems afterwards. I contacted the original installer again, but the issue was not properly resolved.

I then contacted Icebox and explained everything that had happened. Even though the incorrect installation was not their responsibility, as I had chosen the independent installer myself, Icebox responded immediately and were extremely helpful, professional and fair.

I travelled from Birmingham to Icebox so they could redo the installation and correct the previous work. They took the time to sort everything out properly, and the difference in professionalism was clear.

As for the CarPlay itself, it is excellent. It runs smoothly with no lag or freezing and connects perfectly to my iPhone. Everything is now working exactly as it should, and I’m extremely happy with the system.

What impressed me most was Icebox’s after-sales service. They could easily have said that the problem had been caused by another installer and wasn’t their responsibility. Instead, they supported me from the moment I contacted them and made a genuine effort to help me find a solution.

It’s when something goes wrong that you really discover the quality of a company’s customer service, and Icebox went above and beyond to help me with a problem they didn’t cause.

I can genuinely recommend Icebox for their excellent CarPlay system, professionalism and outstanding after-sales support.

A huge thank you to the entire Icebox team. Definitely 5 stars from me! ⭐️⭐️⭐️⭐️⭐️

Having previously owned an Android entertainment system from Icebox Auto for my Land Cruiser, I decided to upgrade. Because my experience was already so positive, I convinced my wife to pack up the car in Munich and turn the installation trip to Liverpool into a mini England tour.

When I installed my first unit myself, I had endless questions—ranging from simple to stupid. Yet, every email or WhatsApp message was answered quickly and patiently, usually by the next morning. Their incredible customer focus made me really want to meet the team in person.

Meeting them in Liverpool was a absolute pleasure; they are just as warm and friendly in real life as they are online. The installation took only 1.5 hours, and the new system works perfectly.

I whole-heartedly recommend Icebox Auto to anyone looking to upgrade their car's entertainment system. They truly value their customers and won't let you down!

Fantastic seller with great support. I fitted this myself to my range rover sport and the team at iceboxauto could not have been more helpful. Three phonecalls and a video call to show me exactly which plugs to swop over and its now all in and working - no lag, great audio and google maps at last. Can't recommend enough

Some great after-sales support from Bailey with the Android head unit I bought for my Fiesta. Needed a bit of advice on some of the settings in the head unit. Always quick to respond and will genuinely try to solve any issues.
Now have Apple CarPlay on the touch screen and access to all the other Android apps. Inserting a cheap pay monthly 5GB SIM card into the unit has given me access to much more than I can get on CarPlay.
Very pleased with the product and the service.

From arrival to departure was treat very well. Very experienced staff and polite. Told installation would be around 3hrs and was completed with 30 mins to spare. Great price, would highly recommend.

So this is my second Time of getting a headunit from Iceboxauto,had a problem getting it set up ,but the guys from Iceboxauto Rob and his team helped everyway they could nothing was tomuch for them and in the end got the problem sorted ....all i can say is i will be back if i ever need an headunit alot of other companies can learn from these guys what customer service should be like from start to finish these Guys are there to help

Absolutely top rated place to deal with, sellers team, fitter absolutely highly recommend, they are willing to help you with anything, definitely worth to buy a product of them

Recently purchased head unit from Rob. Extremely helpful and very patient with all my questions before purchase. Unit is superb, all I hoped for and loads more.
Had a slight snag with locating unit in dash, and called Rob. He was so helpful, even offering a face time call to sort problem. Luckily I managed to get it sorted myself.
It's so good to find a supplier who is going to give such stunning and willing after sales service, as so many promise but do not deliver.
You can buy with absolute confidence and I cannot recommend them highly enough.

I recently purchased a tesla style head unit for my vauxhall insignia of a big retailer online and discovered it was shocking maps didn't keep up nor the speedo on the head unit then I discovered iceboxauto.com and decided to try one more time to upgrade my head unit and wow very impressive I contacted the company prior to my purchase to ask a few question I emailed iceboxauto.com at about 8.30 am and got a response at just after 9 am there very polite and knowledgeable so I decided to purchase from them and all I can say is the unit compared to the first one a purchased was like night and day the task speed is sweet and the sound quality is second to none I like my bass and this has it in spades very impressed with the company and the purchase many thanks iceboxauto.com

I bought a touchscreen OEM-fit radio for my Insignia and the whole experience has been excellent. From start to finish, the support was second to none — they helped me every step of the way with advice and guidance on the installation. The unit itself is perfect, exactly what I was looking for. Couldn’t recommend them highly enough!

If you’re thinking about getting a screen from these guys don’t hesitate. Just get it asap.

What a great service I received from icebox. From the start I was given the rundown on what products were available for my Lexus when main dealer said there were none. There was no pressure to go for the most expensive option. Down to earth and honest guidance. Fitting was carried out in less than two hours. A useful tutorial on how my new infotainment works. Fabulous company to know about!

this company is superb , customer service is second to none , no issues whatsoever , we had a small problem with a simcard reader on the tesla screen in wifes car , no problem , bring it in said rob , 30 minutes later job done , no charge . what can i say , if you go elsewhere you miss out on on quality customer service which is what everyone is craving . icebox auto in Bromborough , top company top service , thanks to rob and the auto spark that SORTED ME OUT . VAUXHALL CASCADA . thank you

An absolute joy to deal with this company. Incredibly helpful in assisting me and choosing the right upgrade for my car. Rob was very patient in responding to all of my questions and he gave me really good, sound advice on self fitting. On top of all this, you get a two year warranty on your unit and for added confidence, they offer after sales support too. By far the best supplier I have dealt with for their fantastic customer service, very highly recommended, 5 stars all round.

The service from these guys is first class, I purchase my second unit from them recently, A 12.3” android screen for my C7 Audi A6. I had a couple of minor issues and Rob bent over backwards to talk me through what I needed to do and got everything working perfectly. Cannot fault the service. If I buy another Audi in the future I will be going straight to these guys for a 3rd unit.

Icebox Autos have changed the appearance of my dashboard in my BMW E65 7 Series, with two great items being the 10.25 Android Headunit and the Digital Speedometer, making my car dash appearance look like a vehicle made in 2025. Loads of features on both units, making this car known as the bad apple, being even more treasured by myself, and now able to provide loads more in car entertainment. Also a GREAT TEAM that communicated with me for nearly three months before i made my purchases and made sure the items were what i required, 100% recommended for your BMW in car upgrades.

Contacted Rob who had previously installed my android system in my GTC. Sent them a photo of my reverse camera output on the screen which was red in colour. Rob immediately sent me free of charge rear view camera to try out. I fitted it and normal service has resumed. No hassle fantastic after sales service above and beyond expectations considering the unit was installed well over a year ago.

I bought a car of a boy in February 2024, it come with an aftermarket stereo fitted by icebox auto, there was a fault i contacted them, stereo under warranty, team was very attentive and helped me in every way I asked. Stereo now fully working again after a new wiring was fitted under the warranty TOP SERVICE, TOP TEAM AND ALL ROUND GREAT COMPANY

Great product, but even better customer service. I did significant research before purchasing from Iceboxauto and am very glad I did so. Being 8 hours behind in a different time zone did not create any issues, as the team at Iceboxauto answered all of my questions quickly and even scheduled a video call to do some final setting adjustments. Great experience overall and would highly recommend this company.

This is an update to my last review for Icebox Auto:
After having a media unit fitted Dec 2024, in January 2025 I had an issue with it not connecting to the Internet.
On the 8th Jan I decided to contact Icebox Auto.
To be fair, we discussed the problem immediately and they asked me to contact them by video phone. I sat in my car, turned the unit on and contacted them through my mobile.
After taking directions from their Engineer, the problem was fixed within 8 mins!!
I was so amazed!! Their knowledge and expertise was second to none! They spoke to me in plain English (no technical jargon).
I am so impressed with Icebox Auto, that if I require a further upgrade of my Amplier, Speakers etc, I will be contacting Robert and his team from Icebox Auto!!
Really, thank you for your help and fantastic aftersales service!!!
George

The team at IceboxAuto went out of their way to help me refine the look of the UI on my Android headunit. The team where quick to respond to my questions and offered help and advice at each step of the installation process.

If you are considering upgrading the headunit in your vehicle, I'd 100% recommend you contact IceboxAuto.