IceboxAuto Liverpool Avis 

I ordered a VW POLO 2012-17 9" RADIO NAVI BT ANDROID 13.0 DAB+ CARPLAY 9213 from this company and the service was excellent. However when fitted the mic would not work correctly but Robert was kind enough to help and send a booster mic, which unfortunately did not improve the situation. However my review is not about the product not working as it should. I returned two items not needed and received a quick refund. I then received an email asking me to refund them as they had made a mistake and refunded me twice. I contacted my Credit card company and asked them to investigate this claim to ensure no fraudulent activity from a third party. Whilst waiting for this I received 3 emails, the 3rd email threatening me with legal proceedings and extra costs if I did not refund them. The amount was a staggering £119. Luckily my Credit Card company had responded on Friday, the day of the 3rd email to confirm the transaction was true. I find this quite humourus that they would threaten me with legal proceedings and extra charges for their mistake, however I am sure there are many people out there whom would be extremely anxious and frightened if they received this type of email, especially when you consider that internet fraud is the no 1 crime at present in volume. I will not be using this company again and hopefully they will review there procedures when they make errors.

Ordered an android head unit from icebox, couple of weeks delivery time, but what sets these guys apart is the backup and support you get. I had no idea how to wire it in, but with the email support, video calls etc got it all done. Cannot fault the customer service and I would very much recommend.

With guidance from Bailey I selected and bought a great Apple CarPlay unit from IceBoxAuto. Their expert installer made a great job of fitting it to my car with everything working perfectly. I am a very happy customer who will be doing more business with this company when I next change my car. Thanks guys.

I had no idea which hardware to buy for my Audi A3 and was talked through it by Rob. So friendly and helpful.

Bought a unit for my Kia Sportage recently. Had some difficulties installing the reverse camera, which turned out to be my own mistake, upon tracking back my work. But the support and advice given was first class. Nothing seemed like too much trouble. I even had a video call pencilled in for this week, which is no longer needed, even though the device was purchased over a month ago. Would absolutely recommend them.

One of the best Customer experience I have ever had after buying a product. Excellent Communication by email, social media, the product is excellent and every time I requested help about settings or minor issues IceboxAuto replies immediately! Very happy with their service and I highly recommend!

This company was recommended to me by another organisation. From the outset they were very helpful. They have fitted an aftermarket head unit , even though they didn't supply it and did a great job. What impressed me was their willingness to look at the product spec I gave to them before I even booked it in to confirm if it would fit. They happily did that and now it's fitted perfectly. The skill and knowledge of the company is outstanding and at a good price. I expected it to take most of the afternoon, as it was not a straight forward swap of the PCM original, it took just over an hour! I was given a lesson on how to use it as well.
I would thoroughly recommend them.

Outstanding service by Rob and his team ..
This is 3rd head unit I’ve bought and had installed with no hassle at all.. customer service is a 5 star without doubt …

Excellent company. Had many units from these guys who fit units but also mega helpful if you decide to fit yourself. Always on end of phone for expert advise.

First class customer support. They answer any queries quickly, wether by phone, email or text. The equipment sent is always tracked, so you can tell exactly when its due to arrive.

I had a problem with the android system I bought from IceboxAuto. They have provided an extraordinary service ever since the purchase and the recent help was exemplary as always. I would have no hesitation in recommending them to customers considering a purchase.

Second stereo I've bought from Ice Box Auto and both products and service first class.

These guys are first class, I purchased a new android unit for My Nissan X Trail to replace the old out dated unit.
They couldn’t be more helpful from start to finish. I had a small issue with the radio not tuning, they put me on a video call with the engineer who sorted it out.
Rob was very helpful and I wouldn’t hesitate in ordering again from them.

Helpful from start to finish. Had queries about what head unit to get and Bailey gave me advice and recommendations. When I received the product they were helpful with any issues and troubleshooting I needed.

Icebox auto have been absolutely fantastic from start to finish,to absolutely no fault of their own my order was stolen from outside my house and I was obviously worried but the guys at icebox reassured me and solved it quickly and so so professionally.Polite helpful and got back to me quickly everytime,I honestly can't sing their praises enough

As I have yet to receive the stereo upgrade for my wife's Vauxhall Mokka this review at the moment pertains mostly to the level of customer service I have received so far.

I spent days trying to find a compatible upgrade that included Car Play etc when I stumbled across Icebox Auto, and I am so glad I did! After a good hour of live chat with Baillie and constant pestering from me (sorry, Baillie) I had all the answers I needed and a recommended product to purchase. Baillie had all the answers for me and not once did I feel any pressure to purchase anything, I just received solid technical answers and reassurance.

The icing on the cake though is the promise of installation support when the time comes, after reading several reviews so far this doesn't worry me in the slightest and I'm looking forward to installing the product when it arrives with the support of the Icebox Auto team. I'm sure I'll need it somewhere along the line.

Thanks for an awesome experience so far!

Hi my name is Kristinn from Iceland, I have Kia Sportage 2012, the factory radio was broken and I wanted to update, after some searching on the internet I found Iceboxauto.com, I immediately liked and contacted the company, told Robert what I wanted to do and he gave me good information about which device to buy, what model type and style. After a few days I got the device to Iceland. The device worked very well except for a small issue with rear camera, how should it be connected to the device so I contacted Robert and explained to him. Robert was awesome and gave me information how to connect. The device works very well and I am very happy with my business with the company, and especially good service from Robert. Definitely recommend this company, I will shop with Iceboxauto again

For some time now the ICE market has been awash with Aftermarket Android Head Units to bring slightly older cars up to date with the latest In car entertainment.

I’ve had An AMG Mercedes R230 SL for 8 years now and loved the car. However, one of the only things that troubled me was the dated in car entertainment and “Stone Age” Satnav. I’ve wanted to bring her into the 21st Century for some time but was concerned that all the custom fit units available seemed to be imports from China with limited aftercare support if any and little comeback should things not work out. After searching for some time I came across ICEBOX which retailed the unit I was interested in but had also operated out of the U.K. Though not the cheapest available for the unit, the extra spend required to give me the peace of mind of having a U.K. based firm to call on seemed like a small price to pay. “Long story short” Things could not have worked out better. I ordered and payed for the unit on line and the transaction could not have been easier. The staff at ICEBOX (Especially Rob) could not have been more helpful, and took every trouble to try to save me any unnecessary costs. Delivery was fast and secure by a reputable courier and the unit is now installed and working flawlessly. There were one or two minor issues with the install, but once again this is where the “small extra” cost came into it’s own, as the guys at ICEBOX were all over the issues, sorting everything locally. There were no problems with trying to make myself understood by staff on the other side or the world in different time zones, as can sometimes be the case when purchasing imported goods direct from third party foreign companies.

So all in all I could not be happier. Audio GREAT, Video GREAT, Streaming GREAT, Bluetooth Phone Connectivity GREAT, Satnav GREAT, ICEBOX Products and Customer Service. OUTSTANDING! Thanks Guys,

Mike

Excellent customer service throughout, with instant response from their technical support team when there were issues. No quibble refund in the end, despite having passed beyond the warranty period. Would thoroughly recommend as an honest retailer.

What great company Iceboxauto is, This can be a confusing and complex item to purchase & install
I am really pleased I chose to use a UK based company for these mainly Chinese made units and he gives a 2 year warranty

Rob and his staff have been fantastic, both pre-sales & post sales I have bombarded him with load of technical queries relating to the products
changed my order 3 times never an issue.
I had intended to install the unit myself but got cold feet and decided to drive up from London for them to install the unit, very happy with the result
weeks later as I get used to the unit I am still asking questions and Rob continues to provide answers

A great service from Icebox Auto