IceboxAuto Liverpool Avis 

147
TrustScore 5 sur 5

4,9

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Having previously owned an Android entertainment system from Icebox Auto for my Land Cruiser, I decided to upgrade. Because my experience was already so positive, I convinced my wife to pack up... Voir plus

Noté 5 sur 5 étoiles

Recently purchased head unit from Rob. Extremely helpful and very patient with all my questions before purchase. Unit is superb, all I hoped for and loads more. Had a slight snag with locating u... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Recently purchased the double din radio for my RCZ. (Fitting my self) Would highly recommend, the after sales support I have received has been amazing. Not being a car maniac or very electricity... Voir plus

Noté 5 sur 5 étoiles

this company is superb , customer service is second to none , no issues whatsoever , we had a small problem with a simcard reader on the tesla screen in wifes car , no problem , bring it in said rob ,... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin d'autoradios
  2. Magasin d'accessoires automobiles
  3. Accessoires pour voitures

Informations provenant de diverses sources externes

ICEBOXAUTO - Europe largest distributor of GPS, DVD, Android, Bluetooth, iPod for all makes of models of cars.


Coordonnées de contact

4,9

Excellent

TrustScore 5 sur 5

147 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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4,9

Tous les avis

(147)

9 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Highly recommended

I had a sat nav installed by Icebox a few years ago. The service and value were excellent but the aftersales service has been amazing. Even when my unit developed a fault after the warranty had expired they went above and beyond to help me. Can’t praise them enough.

18 juin 2020
Avis spontané
Noté 5 sur 5 étoiles

One stop shop for Auto Multimedia.....

First class, excellent customer service. Dealt with Rob whilst purchasing my Android headunit and considering the current climate (Covid 19), they handled my enquiries professionally........they're aftersales care was second to none.
Definite 5 star service........

17 juin 2020
Avis spontané
Noté 5 sur 5 étoiles

Pleasure to deal with and such a great product

The guys at Iceboxauto are great, they answered all my questions and were so knowledgeable, they were very friendly and the item was a perfect fit. Really pleased with the product and service I received, I would recommend to anyone.

15 juin 2020
Avis spontané
Noté 5 sur 5 étoiles

Easy transaction.

After buying a unit from these guys a few years ago, they have now moved buildings and expanded, from where I purchased and they installed my new stereo on site.

Efficient, from order to delivery was under one week. I had it installed the week later. Everything is in excellent working order, speakers wired up perfectly.

The guys there are polite and professional, after care is next to none. They make changing a stereo in your car dead easy! Would definitely recommend.

10 juin 2020
Avis spontané
Noté 5 sur 5 étoiles

First class product and excellent after sales service.

I bought an Android head unit for my car from these guys. Having no previous experience I set about fitting it myself (how hard could it be!). I called them several times during the installation, each time they made the time to listen and advise what was going wrong and how to resolve it.

This is a first class company with excellent after sales service. I will be recommending them and using them again.

9 juin 2020
Avis spontané
Noté 5 sur 5 étoiles

Great service

Ordered an android unit with dab,and apple car play. I was very pleased with the communication from them and tracking of shipping. When the unit arrived and I needed assistance they were just at the end of the phone and happy to assist. I will be ordering from them again 👍🏾

9 juin 2020
Avis spontané
Noté 5 sur 5 étoiles

Nice Android Navigationsradio

I bought a nice CCC Android Navigationsradio at the shop for my BMW e61 lci ...
I had a little problem at the first install, but I got a perfect support and everything got well at the end!

I‘m very thankful! Perfect product, perfect support !!!

9 juin 2020
Avis spontané
Noté 5 sur 5 étoiles

IN CAR DASH CAMERA FOR BMW

Received the in car dash cam for BMW and item is working perfectly with the android screen, also bought from Iceboxauto. It was very easy to install and the picture is very clear. I am very happy with the happy with the item and would recommend Iceboxauto UK to anybody. A great service, thank you.

9 juin 2020
Avis spontané
Noté 5 sur 5 étoiles

Everything went well

Everything went well. It's just a shame that no installation instructions or operating instructions are included. Luckily I got the Android radio to work properly through Youtube. Now everything works as it should. Device can be recommended.

9 juin 2020
Avis spontané
Noté 5 sur 5 étoiles

Excellent shop

I can highly recommend this company to anyone who is looking to upgrade their car radio/stereo ,
I had few small problems with my radio but they fixed it for me in no time ! All their products are coming with 2 years warranty so if anything goes wrong their got great customer service based in UK which will always help resolve the issue ,
Don't be fooled and order from aliexpress to save some money because if anything goes wrong you will twice as much !!!
I have ordered my 2 radio from them with confidence , meant to wait over a week and 3 days later radio is with me already :)

9 juin 2020
Avis spontané
Noté 1 sur 5 étoiles

My STORY explained

This review will be deleted for shure because they have a lot of problems and bad experience must be hide from public. This owner Rob is not only rude, but he is tempter too. He nice from start sent you pleasant mails (bare with me,wait I will sort out, I will be withyou shortly.....) but in reality he only wan't to spend this 28 days for return to past away. Attention you don't want to be imposed upon from him and take a big care because, you wan't to try what you get it' over - this then now USED goods and if don't suit to your expectation, you wouldn't be allowed to return what you get. Everybody from Ebay and PayPal onwards are revolted by this handling, Me disgust because this practice should be convicted as cheater on sell deliberately. I sugest all stay out from this seller extra ROB. Their tehnical service is from personal opinion also unprofessional. Not to explain you that my story still last almost 4 months and on the end I must fight for returning my money back. ATTENTION ! ATTENTION! ATTENTION ! FRAUD IN PROGRESS
::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::.Yes you need only two hours to answer with lies and foreseeing in which condition is unit you deliver and it is stil by me at home.
I wait for my answers almost 4 months, but you where capable only with mail "Now our legal team will deal with this now. Returns policy timeframe has passed(28 days from reciving item ??? WHAT ABOUT CORONA VIRUS - YOU DIDN'T ANSWER for weeks BECAUSE OFFICE WAS CLOSED ???To a refund will be refused by our legal team. I hear from this crap already for 2 months now. You didn't think about time frame before NO you misled me that I should wait on technical team advice and ... You to forget to mentioned that I ask you for return in March. And from March till June you advice me what to try with set on unit Once again you talk about was install but the very truth is, unit is only connected to verify working. Where do you see marks and breaches on unit at my home -and you will must prove your statement to inform me not to connect unit -why should then want to return?Once again
RIDICULOSNESS TO ENFINITY. Now I'm idiot which fail to adhere consumer rights and legislation and I will find fault by seller. OK - just once again WOULD BE NICE FOR YOU IF DON'T EXIST CONSUMER PROTECTION THANKS GOD BY SUCH SELLERS.
WILL SEE ROB WILL SEE.06.06.2020
16.6.2020 "If you had returned the unit and not opened Paypal dispute then it would of been resolved with a refund" O THIS IS YOUR ANSWER GREAT EVERY HONOUR - only questions are so that this belive only you - I don't.
21.9.2020 - I CAN HAPPY SAY YES i HAVE RIGTH. I GET FULL REFURND THANKS TO PAY PAL SO TO ALL THEY BUY SOMETHING RISKY OR BY SUCH BUYERS AS ICEBOX AND SIMILAR THINK ABOUT YOUR GUARANTEE. THANK GOOD THERE IS SOME WHO BRING JUSTICE. IT WAS LONG BATTLE WITHOUT MONEY BUT WHO WAITS !!!!
GREETINGS ROB 👊 ╭∩╮(︶_︶)╭∩╮

5 juin 2020
Avis spontané
Logo de IceboxAuto Liverpool

Réponse de IceboxAuto Liverpool

HI, its nice to see that people fail to adhere to consumer rights legislation and then find fault with us. We do not fraudulently conduct our business, we adhere to all legislation set aside by EU framework. What you fail to mention here is that you informed us that you was going to return the product which was met with a clear response of it being no problem but return it in the same condition as received which is BRAND NEW. We informed you prior of receiving the product "to return it in the same condition as received" if you require a refund so you was advised on 2 occasions. Even beyond you being advised on 2 occasions of this. You decided to install the unit and have use of it. The unit now has installation marks and breaches the 'Returns of conditions' policy. We are within our rights to exercise our option for a refusal of the item but we have not. You was never declined the return, you had discussions with us regarding why you used it when we told you not to. I am sorry if you do not show any approval to this policy but you where fully aware that the unit was to be returned unused. Hopefully, you will adhere to this policy in future and take more noticed of the advice you was given.
Regards
ICEBOXAUTO
Additional info - Your statement of "fail to adhere to consumer rights legislation" is an admittance that you did wrong. If you had educated yourself on the terms of the sale page you ordered under. You will see that ICEBOXAUTO works in partnership with Witson whose legal team takes care of Paypal disputes so when you activated the PayPal dispute, they are now in control of this. Not ICEBOXAUTO. If you care to refer back to the email we sent on the 2nd of June 2020 (2 days before you opening dispute), you will see the following

" I have not refused the return, i only question why you have used it.".

As advertised in the sale page you ordered under, we are in control of all the sides of the transaction such as dispatch, after care, returns.
If you had returned the unit and not opened Paypal dispute then it would of been resolved with a refund. You did not and its now Witson legal team who are now dealing with this Paypal case. As soon as they authorise the return is to proceed then ICEBOXAUTO will be in touch.

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