Iceland Avis 

Order #2106320914. A load of my stuff hasn't arrived , no one is answering the phones . Shameful. You MUST have live customer service with a live delivery service. Wasn't long ago you gave me food away to the wrong street so I assume some one is enjoying mine now 😡

For some reason, Iceland deleted my bonus card. Now I can't log in. I ask tham Let me reset my password No, help service is shocking. I give zero stars for customer serviceI give 0 stars for customer service. 😡😡😡😡😡😡😡

Ordered from Iceland, they couldn’t deliver as no one home. Even though they left on my doorstep the last time. Called the number and was told I would get a call back in side an hour later. That was days ago. Still no delivery or refund. DO NOT ORDER ONLINE. This is a total joke from a big company. Dreadful!

Normal ok but I can't forgive it when I reserve food 8 days out of date Iceland you need to get the staff properly trained stock rotation and date checks before you are actually responsible for food poisoning or even death

We've had a great experience with Iceland Store, Farnborough Hampshire. Part of a delivery went missing. Alison from that shop was most apologetic, and arranged for the missing items to be delivered. She was courteous, efficient, professional and personable. Thank you so very much, from two OAPs

Initially very unhappy with my booked delivery not arriving during the timeslot requested or even on the correct day. When contacting Icelands customer services, my frustration has seriously got worse. Firstly they told me the driver had tried to deliver my order but there was no reply, when I mentioned I had a Ring doorbell as well as cameras on my property they quickly back tracked and admitted they did not have any information about why my order was not delivered. Since then I have contacted them numerous times for an explanation but all I receive is a standard response. This was not a small order and the consequences of it not being delivered left me very much out of pocket. Although the order was delivered the following day - the quality had deteriorated and the frozen products looked like they had defrosted and been refrozen - which is absolutely not acceptable! I will not be using Iceland delivery service ever again.

Nobody on the till at Woodley and when I asked two lady's is there anybody on the till I got told to wait a minute..
When one of them came she scanned my items without a word and totally ignored me not even a thankyou.
Customer service.ZERO.

Allow individuals to make their own purchasing choices, including buying plastic bags,We can take accountability for how those bags are used and disposed of.
Buying a plastic bag does not mean that we do not care about the environment,we are adults not little children.
As Adults we can commit to reusing the bag for future shopping,for household storage,for bin liners etc.
As individuals we may need to buy plastic bags out of necessity and especially those who are vulnerable, elderly, disabled, or have limited mobility.
Support us and adjust your bagless policy with the home delivery.
Ocado still offer bagged deliveries with a recycling scheme where you can hand the bags back to the driver, why can you not do this ?

If I could mark this less than 1 star I would, I ordered £70.00 worth of food to be delivered between 12.30-2.30 a week ago. It didn't turn up until 6.30 the app said it had been delivered, I rang customer service who said they couldn't track the order down. When the order did arrive it was missing £55.00 worth of food. I rang and asked for a refund so I could go buy food from a shop they said it would take five working days. After waiting five days no refund arrived I called and complained and was told they hadn't started the refund process and if I wanted a refund I would have to work five more working days. Absolutely disgusting service

I have not received my order. That was the third time it happened to me, order has been marked as “Delivered.”

Received a delivery of which included 24 cans of Zero coke packaging was soaking opened up to find one can had a split and leaked nearly all of it's contents within packaging cleaned all other cans put in fridge cleaned kitchen floor. Disposed damaged packaging. Apparently customer service wanted me to return all 24 cans for a refund as they couldn't refund just one can. Explained as I mentioned above they said its only my word which it lit blue touch paper for me. Told them they have lost me as a customer through this after many years

Several items not in stock, 6 items charged for and not delivered and can’t get anyone on the phone. Not worth the delivery charge for same day and packing fee, don’t think I’ll be ordering online again!

I made an order on uber eats it arrived with two drivers one was very rude about why they split my shopping with two drivers

I would also like to review the product my protein mousse salted caramel it was more chocolate than salted caramel very sickly.

I had my Iceland . It was the fast delivery I had in 5 years. Karl the delivery driver delivered very fast before my delivery slot and the text message. Very happy friendly delivery driver and very fast delivery amazing excellent

My complaint is about a pre-book delivery slot.
So I payed £5 for a book slot last week for today (10th), time: 8:00-10:00. Then yesterday I checked the items were still there & I found out that my book slot was expired. So today at 4:00 I checked what slots are available for tomorrow & I notice that my save expired slot was available for £3. So I purchased it again. Advice to customers: Don't purchase the pre-book delivery slot.

In my latest online order (1st Sept 26) I ordered some diet coke that was on offer at "buy 2, get a third free" £12 per pack, 2 packs=£24 and a third one free. I also did the same for coke zero, £12 per pack, 2 packs=£24 and a third one free. Only 2 packs of each were delivered that I paid £12 for £24 for the diet coke and £24 for the coke zero. The free packs were missing, the driver checked his van and there was nothing left of my order in his van. I have sent and received countless e-mails to and from Iceland to no avail. The best they can do is send an e-mail telling about my refund and showing that the two missing packs of coke are indeed £12+£12 but then their total for my refund is £18. At the time of writing this review the 24 packs are now on offer at 3 packs for £27 but that was NOT the offer when I placed my order, it was 3 packs for the price of 2. Iceland are robbers and their customer service is appalling. Avoid, Avoid, Avoid.

Ordering and the delivery chap Gordon were really good , but I’m absolutely disgusted that Iceland don’t do bags, that poor delivery chap, I really felt for him , shopping was delivered in 4 crates heavy and really heavy, don’t u care about your staff, after today’s delivery I’m positive you don’t care, I’m disabled and the lovely chap carried the crates in for me, who ever suggested this really is clueless, chap caught his hand between crates and doorframe, before management come up with stupid ideas, they should do the actual job themselves first,
Iceland I wont be using your delivery service again, , your delivery drivers shouldn’t have to work like donkeys, , management shame on you I would have been more than happy to pay for carrier bags,
SHAME ON YOU 😡 the other option would be to tip crates out on my doorstep it’s senseless
Iceland you have really good delivery people, treat them better, you should care about their backs and the injury’s that the crates can cause

Just had an online delivery, after a bad experience a year ago. Still giving a really bag service I'm afraid. Missing items and cannot get through to customer service. So in a food crisis ordering from iceland has turned out even more expensive!!! Never again I'm afraid,shame on you iceland.

We've been with Iceland now for over 12 years and had no delivery issues that I can remember. Their online service is a bit twitchy some time but's running OK at the moment.

Update on my previous review regarding Iceland not delivering my food shop.
As previously stated I had to get a manager to cancel the shop after being told twice it had been cancelled and I managed to reorder the next day they delivered an hour and a half later than the allocated spot so again I had to speak to customer service. Out of the 42 items I had ordered 4 - 5 were not available and 7 food items I was charged for were missing from my shop! I find this shocking and unacceptable, again I had to contact them for a refund on the missing items.
I later recieved an email offering me £10 compensation for the 3 days worth of distress this company caused me, I find this a highly insulting resolution to the worse online food shopping experience of my life, needless to say I did not dignify that email with a response. They were meant to call me back on Tuesday 8th to discuss and no call was forthcoming.