Iceland Avis 8 308

Absolutely, disgraceful.
SupermarketThey have left me two hours.Waiting for my delivery on just eat to then.Cancel it.They did this to me before and I waited an hour and half before.Don't bother doing online with just eat because they never deliver your food and they leave you waiting for over two hours before they decide to tell you.It's cancelled unacceptable poor service they should be removed from just eat app. Because they are a waste of time and people's
Needed deliveries of groceries when they could be getting a successful service elsewhere. Just eat should remove them. They never, ever deliver .I will never order from there again

Had a home delivery today and Paul the delivery driver (possibly Cramlington store) went out of his way with an order I had made a mess of. Credit to him for going over and above my expectations.

Thank you to Nasir in Birmingham that delivered my shopping in Sandwell. Your customer service skills were fantastic. Iceland use paper bags and stop inconveniencing your customers after showing you loyalty and support!!!

I paid for delivery Friday night fir a delivery 8-10 I waited and waited I was up at 5.30 I put a note on my door saying knock loud use ring door bell. when it got to 11.10am I called Iceland and got told he has been you missed him. my down stairs neighbour been cleaning his Mike since 8 am and was still there at 10.10am he saw no one. I was told he tried thats it wait another 24hour for the driver to knock at the wrong door.
I WILL NEVER USE ICELAND AGAIN I WAS TREATED LIKE DIRT.I also have a cam footage of the time they said he tries to deliver. I've have now phone 2 times asking yo speak to a manager and call me back. nothing happened yet

PAUL ROLL

Shopped at iceland for many years. Now no bags. Unpack yourself. 4.00 fee for small basket whatever that means. 1
70 to pick and pack. Their website a pain keeps stalling. Will look for somewhere else to shop

During my daily visits to the Iceland store in Hounslow West, I’ve consistently been impressed by one of the store assistants, Neeta. Her helpful approach, warm smile, and remarkable commitment to customer care truly stand out. She consistently ensures that every shopper feels valued by going the extra mile to help locate products and maintain a pleasant environment.

It’s rare to encounter such dedication in retail service. Neeta represents Iceland’s values exceptionally well and deserves recognition for her effort and professionalism.

Could you kindly make sure her outstanding work is acknowledged within your team this week? I believe recognition would encourage more employees to follow her example in delivering exceptional customer experiences.

Thank you for your time and consideration.

Rekha Fernandes

I wish I had read the reviews before I made an orde! The courier brought groceries to the wrong address but because their tracker had him at my location Iceland are saying it's been delivered.
I can't bring myself to ever buy there. again. Looking at previous comments they really need to address this.

Absolutely shocking experience with Iceland. I've never shopped online with them before because they didn't deliver here before. They now do and I thought great. I'll place an order. I had a discount code for a first time shopper. It took me an hour and a half to get my order done because their website kept playing up on my phone randomly deleting things from my cart and then once I'd finally done it, the whole order disappeared when I tried to pay so I had to redo it all again. Then I paid put in my voucher code. Everything was fine finally. Then I realised I'd miss something so I added it in and then it wouldn't accept the vouch code again. I called them only to be told that that was just too bad once odd done the shopping if I amended it the voucher would come off and I couldn't pay it back on and they couldn't help at all or reinstate it or at a Goodwill credit just nothing. Honestly, I recommend not using them. It's not worth the stress. Your time is more valuable than the minuscule savings you will make compared to better stores with better, online service and whose staff are empowered to actually help you.

BE CAREFUL when ordering the dont tell you its bagless until you have paid.... Coincidence!!!!

Just wanted to give a positive rating as there doesn't seem many! But it was all good. Decent time and very helpful driver

Bring back bags when making home deliveries. I will happily pay extra but please give people a choice.

Not only are we not given bags now in Iceland even Thoe we can go in the shop and buy bags for shopping etc we now have to have every single crate lined up out side are home in full view of are neighbours while they take a picture of every crate 20 min it’s just took me to try get my shopping of the delivery driver then a further 5/10 min getting the shopping in my house it’s literally a joke now can I please point out this is not directed at the drivers or Iceland staff as I don’t have a problem with any of them there service is amazing in l11 it’s the Iceland policy’s it’s a joke when you have glass item and they smash cause not placed in bags etc

My town just got a new store so in I went full of expectation the prices are a bit high compared to the germans then I saw a good deal on a large bag of cumberland sausage from where I was born so I grabbed it and sprinted home to have some cumberland goodness for dinner this is where the fairy tail ends the first bite was well what the fk is this not in the cumberland style at all about as much flavour as a wet rag and the texture is the worst part bit like cheap tinned pork and ham mixed with bread and no seasoning at all..... I WONT BE BACK

Waited for my delivery which did not arrive phoned customer services they said ring the shop rang the shop no answer rang customer services back. They put it all in an email to the shop and said they would be in touch with me, one week later still heard nothing they were quick enough to take the money . obviously they don’t want customers. I’ve just seen their feedback rating 😩

Just had a delivery from iceland and it's mainly a frozen food store but they can't even get that right half my food turned up defrosted and inedible unsafe to eat and I rung cust services and they couldn't fo nothing without getting confirmation from the store that it was defrosted I had the phone put down on me so had to ring again now they don't sem to want to do anything they said if we can replace it I have to have a day off work because of tgey can't even deliver food properly no chance ofa refund absolutely joke won't use them again and apparently defrosted smashed up food is ok

Expected a delivery Friday, did not arrive. Rang 'customer services' said they could see wasn't going to be delivered and told me to contact store. They don't answer phone.. 5 days in still no refund, a generic reply to emails. I have never dealt with such a bad company in my lifetime

Fraudsters, they charge £1.70. and deliver the goods not in bags, but when I contacted customer service they said that for delivery..., and the seller's receipt says that the delivery price is £0.... I will never buy from this store again, not only because everything is expensive, but also because the buyer is being deceived

Everytime we place an order there is a problem with the delivery. Normally they say the order has been missed, even though someone is in, and they redeliver a few days later.
This time they have just said that the delivery failed. After numerous, emails, phone calls, refund requests, promised call backs, we have nothing. No food, no money. It has been 2 weeks.

I am getting a bit fed up of getting old fruit I got my order Friday 24 th April and my grapes or going off and it the 26 th April it only gives me two day to eat them that is not enough time to eat them I do a lot of shopping in Iceland but I don’t know if I want to anymore

Absolutely disgusting giving items out of date by 2-7 days INCUDING milk for children so they clearly do not train staff correctly on date checking try making a complaint and get passed to different customer service advisors who just constantly ask you to verify yourself and order.