I was having problems accessing my Identibase account so raised a help request. Charlie R replied very quickly and was very helpful he soon identified the problem and rectified it and checked back in... Voir plus
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Lisez les avis des autres
My dog's microchip.address needed updating. The process was made easy.by the identi pet representative who skilfully took me through the process. My dog's details are now up to date. Thank you identi... Voir plus
Our cat Ronnie went missing sme weeks ago, and I contacted Identibase who couldn't have been more helpful. In particular, one of their Pet Protection Experts, Carly who talked me through what they c... Voir plus
L'entreprise a répondu
I wanted to update my pet's address but it's impossible to do that without paying for a monthly subscription. I sent an email to the address listed on their website and just got an AI chatbot telling... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
For over 35 years, we’ve helped protect Britain’s pets and supported the people who love them. We’re here for the everyday moments, the unexpected ones, and whatever pet life has in mind. We know our stuff, but keep things simple. With trusted information and real people ready to help, we offer calm, dependable support when pet life doesn’t go to plan. There are real people behind identi. People who listen, understand what’s at stake and help without adding pressure. No scripts or passing you around. Just thoughtful support from someone who cares. We love animals. Properly, genuinely love them. We’re a team of pet owners who take pride in what we do and bring that warmth to every interaction, while staying dependable when it matters. At the heart of identi is one of the UK’s largest pet microchip databases, helping keep millions of pets connected to the people who love them. Alongside microchip registration, we offer Smart Tags and other services designed to make managing your pet’s details simpler and help the right people get in touch when pet life has other ideas. Whether you’re updating a microchip record, setting up a Smart Tag, looking for support when your pet is missing or simply keeping their information up to date, we’re here to help. By your side for all of pet life.
Coordonnées de contact
Royaume-Uni
- 0330 9128077
- hello@identicare.pet
- identi.pet
4,3
Excellent
6 k avis
Demande des avis aux clients
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A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Excellent representative
My dog's microchip.address needed updating. The process was made easy.by the identi pet representative who skilfully took me through the process. My dog's details are now up to date. Thank you identi pet.
12 octobre 2026
Avis spontané
Easy to set up my account on the app 🙂
Easy to set up my account on the app 🙂
Kept me informed with emails and texts .
12 octobre 2026
Data leaks & lack of updates
I wanted to keep all my pets microchips with the company so requested a move away from Identi pet. It took a little while for the transfer to complete which was mainly due to waiting for identi pet to respond to my ticket. 6 months later they are emailing me to "check if pets details are up to date" - the chip is no longer with them so I'm not sure why they are emailing (something hasn't updated somewhere).
Whilst not being with Identi Pet I've also had a service desk ticket be sent to me with another persons details (email, phone number etc) as they "requested to transfer their pets ownership to me". This transfer was not for me and therefore I should not have been sent this persons details. Identi Pet did not respond to my ticket where I point this out. They also did not respond to my formal GDPR email.
I wouldn't trust this company at all with any details as they don't seem to treat GDPR or their customers with any sort of professionalism.
8 septembre 2026
Avis spontané
I have not received the disc and I have…
I have not received the disc and I have not had a response to the email that I sent, which highlighted that I had not received it. Therefore, I would give the customer service a one star.
4 octobre 2026
Réponse de identi
Thank you for taking the time to share your feedback with us.
We’re sorry to hear that you haven’t received your disc yet and that you feel you haven’t received the support you expected. We understand how frustrating it can be when you’re waiting for something to arrive and are unsure what needs to happen next.
Having looked into this, we can confirm that our system sent you a response on the same day you contacted us, advising you to check your online account. The reason for this was that the tags still needed to be selected through your account before they could be dispatched. As this step hasn’t yet been completed, your order has not been sent out.
We appreciate that this may not have been clear from the information provided, and we want to make sure you receive the help you need to get everything sorted. I will arrange for a member of our team to call you today to talk you through the process and explain exactly what needs to be done so that your tags can be selected and dispatched as soon as possible.
We take feedback about our customer service seriously, and we’re sorry that this experience has left you disappointed. Our aim is always to make the process straightforward and ensure our customers feel supported at every stage.
Thank you for bringing this to our attention. We hope that speaking with our team today will help resolve the issue quickly and get everything moving for you.
Warm regards,
Ben
Identi
Can't update address without subscription payment
I wanted to update my pet's address but it's impossible to do that without paying for a monthly subscription. I sent an email to the address listed on their website and just got an AI chatbot telling me to go online to the website to change the address. No acknowledgement of the subscription issue, no help at all. Just the same FAQ style answer regurgitated over and over until I directly asked if it was a chatbot and the thing confirmed it
12 octobre 2026
Avis spontané
Good customer service.
27 septembre 2026
Good service
27 septembre 2026
Fantastic customer service
4 octobre 2026
VERY HELPFULL PERSON THANKS
26 septembre 2026
Helpful and informative
Helpful and informative. There was a problem with the registration initially but that at pur end. Quickly resolved.
4 octobre 2026
I got charged £39 for an annual…
I got charged £39 for an annual subscription that I didnt want as I only wanted a basic plan for my cat. They then refused to give me a refund but eventually they agreed to give me a refund. I have waited 15 working days for refund still not in my bank. Terrible customer service & they charge you for premuim plan when only want basic.
21 septembre 2026
Réponse de identi
We’re sorry to hear that you’ve been left frustrated by your experience, particularly regarding the £39 payment and the time you’ve spent waiting for your refund. We understand how important it is to have clarity over payments and to receive a refund within the expected timeframe.
Having reviewed the matter, I can confirm that the refund has been processed and has cleared from our side. As the funds have now left our systems, we would recommend contacting your bank directly so they can trace the transaction and confirm when the money will appear in your account. We appreciate that waiting for a refund can be frustrating, and we hope your bank can provide a clear update.
We’d also like to clarify how our plans work. All our plans are optional when initially registering your pet, and you can keep your pet’s basic microchip record on our database for their lifetime without taking out a subscription, provided no changes are required. The occasions when a paid service is required are when you wish to make changes to the registered details on your account or carry out a Transfer of Keepership, as these processes involve additional work and checks to ensure records remain accurate and secure.
We’re pleased that a refund was ultimately agreed and processed, although we’re sorry for the frustration caused along the way. Your comments are valuable to us, and we’ll continue to review how we communicate our services and payment arrangements to help customers make informed decisions.
Thank you again for bringing this to our attention. We hope your bank is able to locate the refund promptly and bring this matter to a satisfactory conclusion.
Warm regards,
Ben
Identi
I incorrectly updated my pet who is now…
I incorrectly updated my pet who is now deceased. I asked if I could apply the £39.99 to my new kitten. I have had no reply.
3 octobre 2026
Very professional agent with good…
Very professional agent with good manners and professionalism.
10 octobre 2026
Avis spontané
Thank you for keeping our pets safe!
24 septembre 2026
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