Animal Tracker Avis 391

Samantha was lovely to deal with during our call. Very friendly, professional and dealt with query swiftly 🌟🌟🌟🌟🌟 Thanks😀

The operator Lewis was very helpful and completed everything I needed. He was so polite and informative.

Luke was very kind, helpful and very patient. I do not agree with subscription being automatically added

Very helpful, friendly and easy to discuss with

She was friendly and professionally with our problem. She sorted it with timely fashion. Thank you so much!

Really helpful and reassuring

I called and spoke to Grace who was most helpful and helped me register my dog for a change of ownership

Very helpful easy to contact and update new address phone number. Nothing is too much. Everytime iv had to contact company they have always been very accommodating and polite. I’d always use them for my dogs micro chips in future highly recommend

Great customer service help and advice

Excellent service, thank you so much.

Had a slight issue with my account which was resolved immediately over the phone. Website straightforward and easy to use

I object to being forced to take out an annual subscription just to initiate a transfer of my puppy when the breeder has already input my details onto the site. I called and requested a basic transfer but was told I still had to pay the £15 to enable the transfer to be completed. I was assured that the subscription could be easily cancelled. After completing the payment I found there was no way of cancelling the subscription on the website. I do not want repeat payments going out of my bank account. Another phone call has hopefully resolved this issue. I have been assured that the payment has been cancelled for next year. I think it’s unethical to put people in this position, with a threat of a £500 fine if you don’t pay.
The staff were polite and I hope have resolved the issue but I am £15 out of pocket and have wasted my time trying to sort this out. My previous pets were registered with two other data bases at no charge. If I had the option I would not choose this company just to comply with government legislation.

Fast response when calling to update details. Spoke to Nicky J who was such a polite, well mannered person and dealt with my query efficiently.
Thank you Nicky J

luke was very helpful over the phone and resolved my issue without any problem and was happy to help

Fast and efficient transfer and quickly able to resolve an issue when an incorrect address has been entered by the breeder

Absolutely fantastic company they are so very compassionate and reassuring that all will be fine. It took us a couple of days to get our lost kitten back but all is well. The both ladies that I spoke to were a delight. They gave me good advice with how to entice my kitten back home. They were both lovey to talk to and when we did find him and report him reunited again the lady sounded just as pleased to have him back as we did. Thanks again you people are the best ⭐

We have recently moved house and are in the process of 'changing address info'. I contacted Animal Tracker (quite late on Thursday afternoon), but a very helpful and friendly lady, 'Olivia', was able to help me.
Updating microchip information for your pets is very important - we'd always recommend Animal Tracker, they have always been extremely helpful!!

Absolutely fantastic advisor was so helpful and really amazing he was the best very happy

AVOID this animal tracker at all costs. Once its put into your pets its impossible to register yourself as the owner without jumping through loops and paying extra money you shouldn't have to!