Identogo Avis 

I attempted to do the fingerprinting today and had a terrible experience with the worker there. I couldn’t see her name badge. She was rude and used disrespectful language towards my son and I in-front of a line full of customers and I tried to handle the situation calmly and she refused me service. She yelled at us, shushed us and told us to shut up and sit down, again, infront of other customers. I will not attempt to make another appointment there and I called the IdentoGO company and made a formal complaint on her. I have yet to have a follow up from the company about this situation. This happened 6/18/2026 at the 401 6th St SW Rochester, MN 55902 location.

0 stars. very poor customer service. 800 number is not helpful at all. website keeps crashing. piss poor service at 1440 east street pittsfield ma. stuck a note on the door just as i arrived for appoinment- if you can even get one- and locked me out. had to reschedule and went to williamstown ma location- only to be told to reschedule in pittsfield. wish i had another option bc this is bullshit. also building and man running the show are gross and disgusting, dirty, smelly, and unclean.

Showed up for an appointment to get fingerprints and they were closed, no one answered our phone calls either. The door has a bunch of notes from other people who had the same experience as us, an hour drive and no notice that they weren't gunna be there. The icing on the cake CPS is requiring we use this dumpster fire of a buisness and we have strict timeline to get them done, seriously CPS is requiring people use a buisness that is only open 2 days a week for time sensitive issues and you decide its OK to not even call and let people know you aren't going to be open.

I only gave 1 star because it wouldn't let me write anything unless I did. This place is awful, the woman who work here are awful people. They don't care about you at all!!!! I saw people treated poorly over and over again as I waited 2 hours to get through this!!!!!!!!

crazy long wait time even with an appointment

Horrible experience: many issues: 1. arriving at 9:55, they are already behind 40 minutes. 2. Every slot is double-booked. 3. There’re only 3 chairs in the room. People are sitting on the floor waiting.
4. Then while fingerprinting one person the machine breaks. She uses the other machine - she has 2 - starting over. That one breaks at the end of process.
5. There’s no email or text notification on my appointment.
How is this business getting government contract?!!! Connections, lobbying???
People w special need companion were wondering what to do, wait, leave and get another day off work????

Location Needham, MA

The 36111 Plymouth rd. Livonia,MI.48150 location is the best place to go. I drove 45 mins to get there and thru my own fault I had a problem getting my prints done. But the guy who’s in charge there (I’m sorry I didn’t get your name, I think he’s Indian, I might be wrong sorry), he was so kind and tried his best to help me out. He didn’t have to because as I’ve said it was my fault and my fault alone that I made a mistake. But still he went above & beyond to help me out. I appreciate you,Thank you Sir. You deserve a promotion/raise & i hope your employer appreciates you. Best Identogo location because of you!🤗

The white Station location is the worst. Horrible experience would not accept my credit card because it didn't have my full name. Corporate should close this location!!

My daughter applied for a job at the local school district. They told her that she had to go here. Couldn’t find it in auburn, ma. The website says 850 Southbridge street. Google says 718 Southbridge street which is a hotel. It’s at 850 Southbridge street inside liberty income tax. It was fast and easy.

On 04/23/26 I had my fingerprints taken a service I paid for in order to move forward in the process of applying for a job. It’s been over three weeks now, and although they claimed to have sent my fingerprints , the state and police have still not received them. They won’t send my fingerprints again and offer me no solution despite having paid for this service. I’ve made several phone calls, emails, had the situation escalated to a supervisor and still no response- NOTHING. This is affecting my livelihood and it needs to be addressed. This is beyond poor service, this is negligence. Please help!!!

Unreal. Showed up for my appt and waited 30 minutes, no one ever arrived. Finally got someone on the phone and they said "sorry, we sent an email that it was cancelled." NO THEY DIDN'T. Spoke to a manager thereafter, she was defensive and short. This company is AWFUL from top to bottom and my hope is that it fails and gets replaced by another that is professional and integral.

Finger print failed to capture, told to make new appointment which now seems to have failed again but it has not been possible to get true status as the people I spoke (after multiple attempts) to gave conflicting info

Horrible experience! I had a 5:00 appointment at the Southfield Michigan location. I arrived a little early. When I arrived, the door was locked. No one was there. Trying to get someone on the phone was just as bad. I began pressing different prompts just to try to get someone on the phone with no success. The worst part is, I know the complaint will not make a difference because they are offering services that people need. Big companies should stop using this company.

The first location i went to for my scheduled appt told me to come back in maybe 2 weeks. Their kiosk was down. software got deleted. not unexpected from a service, government uses. The 2nd location, the kiosk would not read my fingerprints. My four fingers were bigger than the sensor used to detect. The design of the fingerprint reader is suspect. They need to read each fingerprint separately, not try to read all fingers at once. Worker there, was no help. The kiosk gave me an OK, but i suspect they will tell me to come again. One star is WAY to much for such a poor service.

Theives. Terrible customer service. When I tried to get a refund for a double charge I was hung up on. This company needs to be investigated

This incompetent company should not even be in business. From the telephone tree, which is a continuous loop that ends up at the beginning, to the nitwits they hire for fingerprinting. You may want to question the integrity of the companies that use this service!

I have used this several years ago. Everything was wonderful. Today I tried and it wouldn't take my schools id. The school didn't understand why. I tried to sign up through my name instead. When I get to the date it says that "No status Found" and will not let me schedule an appointment. I called to make an appointment but their phones were so bad that I couldn't hear the lady. I called back and waited another 10 minutes on the phone just to find out the number online is not for my state and I had to call a new number. I then had to wait again, only to be hung up on due to bad connection with their phones. Called again... lovely lady had to set me up through the system like new.

I'm trying to get a license in another state. They have two locations in California. Neither have ANY appointments. this means I have to drive or fly to another state to get my license.

Useless. Their kiosk accepts and green-lights everything, only for them to email you an hour later that you have to come back and redo it. When you live an hour away and it takes time out of your workday, that is unacceptable. If you try to get anything done with their customer service people, you'll get a flippant, dismissive attitude and nothing more.

On 2/13/26, I visited your location in Battle Creek, Michigan to complete fingerprinting for a pre-employment background check. I brought my identity documents as issued by the secretary of state. Your list states that a paper/temporary driver’s license is acceptable; however, it does not list a paper/temporary state identification card.

I presented my paper/temporary Michigan state ID issued by the Secretary of State. This document is government-issued, includes the same identifying information used to verify identity, and uses the same ID number format as a driver’s license. Because the temporary ID card was not specifically listed on your document policy, the employee informed me they could not proceed with fingerprinting/background processing. This is the case even though if it was a temporary driver's license it would have been accepted.

This appears to be a policy/system oversight rather than a legitimate identity-verification issue. The result is that I am now delayed from starting my job until a hard copy arrives, which directly impacts my ability to earn income and pay bills. All of this despite bringing a valid, government-issued temporary credential.

I’m requesting the following:

Immediate guidance on whether this appointment can be completed using the temporary state ID card (or what alternative document combination you will accept).

A policy update to include paper/temporary state ID cards wherever paper/temporary driver’s licenses are accepted, since both are issued by the same agency for identity verification purposes.

Confirmation in writing that this issue has been escalated to management/compliance so future customers are not delayed in the same way.